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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    Random questions to which you seek an answer

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    • neph93N
      neph93
      見習いボス
      Joined:

      I’m no expert on retail law but I suspect that the example you give is a question of good faith and luck. There’s a 30 day limit in the return/exchange policy. If you buy something in the sale in good faith that doesn’t fit, and the restock comes in while those 30 days are in play, then no harm, no foul. If on the other hand you speculate that it will come in and it doesn’t you’re shit out of luck (and should pay more attention to the highly unpredictable/occult nature of restocks).

      Also, if you pay up front for an item that isn’t in stock then you are basically putting a deposit on an item to save it for you. IHUK don’t do that as a matter of policy.

      “Some of those that work forces
      Are the same that burn crosses”

      • Virginia Woolf
      last edited by 1 Reply Last reply Reply Quote 0
      • C
        Crit_Obs
        Joined:

        What the consumer law says is not relevant here since the store is anyway going above and beyond what's required.

        I had been looking at grabbing the last pair of 555-03 in 32 off "the advent calendar" which wasn't a thing this year and in the meantime, that pair found a new owner. Rethinking the situation I might just wait since the xhsib should hit soon and it would serve a similar, "dark jeans" kind-of purpose.

        This has also meandered off from the thread's purpose for which I apologize.

        last edited by 1 Reply Last reply Reply Quote 0
        • Madame ButtonflyM
          Madame Buttonfly
          IHUK Crew
          Joined:

          @steelworker made us aware of some problems this morning, with IH website not loading properly when he tried to switch between US and International sites.  Anyone else experienced any issues?

          We probably won't be able to get anyone to take a look before Thursday but would be great to get as much info on this as possible.

          AKA Mrs G

          last edited by 1 Reply Last reply Reply Quote 0
          • C
            Crit_Obs
            Joined:

            @Madame:

            @steelworker made us aware of some problems this morning, with IH website not loading properly when he tried to switch between US and International sites.  Anyone else experienced any issues?

            We probably won't be able to get anyone to take a look before Thursday but would be great to get as much info on this as possible.

            Switching between localities works perfect for me on Safari + iOS 12.1.1.

            last edited by 1 Reply Last reply Reply Quote 0
            • cityofdelusionC
              cityofdelusion
              Joined:

              @Madame:

              @steelworker made us aware of some problems this morning, with IH website not loading properly when he tried to switch between US and International sites.  Anyone else experienced any issues?

              We probably won't be able to get anyone to take a look before Thursday but would be great to get as much info on this as possible.

              I also experienced this issue when IH had introduced the US version of the website approximately a few months ago (Chrome on Mac OS X). I couldn't return to the international version for some reason. The solution was to wipe the cache and etc.

              PS: I'm not affected by the issue anymore, just wanted to contribute 🙂

              last edited by 1 Reply Last reply Reply Quote 0
              • Filthy2123ozjunkieF
                Filthy2123ozjunkie
                見習いボスー
                Joined:

                Is there a way to add multiple gift vouchers to your account? I have 3 I would like to add. Or if I wait until I check out can I do 3 in one transaction? I know in the past when I had a voucher it was automatically added to my account.

                last edited by 1 Reply Last reply Reply Quote 0
                • AlexA
                  Alex
                  IHUK Crew
                  Joined:

                  You can add them all at checkout @Filthy

                  last edited by 1 Reply Last reply Reply Quote 0
                  • Filthy2123ozjunkieF
                    Filthy2123ozjunkie
                    見習いボスー
                    Joined:

                    I thought you were supposed to be on vacation. I was deliberately not trying to bug you again. Thanks Alex!

                    last edited by 1 Reply Last reply Reply Quote 0
                    • AlexA
                      Alex
                      IHUK Crew
                      Joined:

                      I'm stuck in traffic heading to the hotel! Thank you though  🙂

                      last edited by 1 Reply Last reply Reply Quote 0
                      • GilesG
                        Giles
                        IHUK Crew
                        Joined:

                        And, he works for the family business, so vacation is a state of mind.  Would you rather be online in Costa Rica or from misty cold Gos Vegas?….

                        I'd swap right now.... 🙂 🙂 🙂

                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                        last edited by 1 Reply Last reply Reply Quote 0
                        • steelworkerS
                          steelworker
                          見習いボス
                          Joined:

                          @Madame:

                          @steelworker made us aware of some problems this morning, with IH website not loading properly when he tried to switch between US and International sites.  Anyone else experienced any issues?

                          We probably won't be able to get anyone to take a look before Thursday but would be great to get as much info on this as possible.

                          to further muddy the waters I dumped the cache on imac and still can't log in with Safari
                          but have no problem logging in with Safari on iphone and Chrome on iMac  ::)

                          Those are my principles, and if you don't like them…
                          Well, I have others.

                          last edited by 1 Reply Last reply Reply Quote 0
                          • B
                            beautiful_FrEaK
                            Raw and Unwashed
                            Joined:

                            Regarding the EU and Japan free trade agreement: anybody knows how this will affect jeans in terms of import duties and when this will be coming into effect?  🙂

                            last edited by 1 Reply Last reply Reply Quote 0
                            • GilesG
                              Giles
                              IHUK Crew
                              Joined:

                              Feb 1st.  I have no idea how this will affect individual end user consumers.  For a business which is importing items from Japan, they will have to provide a valid REX number on their commercial invoices.  This should give them relief on import duties, but VAT will still have to be paid.  As long as that business is registered for VAT, the VAT will be reclaimable, for individuals it will not.  It is our experience with CETA (http://ec.europa.eu/trade/policy/in-focus/ceta/index_en.htm) that whilst that is what should happen, the shipping companies are confused about what should how to apply the new rules and duties still get applied.  We can get those taxes refunded, but it is a shit load of hassle and we still have to pay an "administrative fee" for the privilege of the shipping company being effing useless.  So basically, I am not holding my breath.

                              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                              last edited by 1 Reply Last reply Reply Quote 0
                              • B
                                beautiful_FrEaK
                                Raw and Unwashed
                                Joined:

                                Thanks Giles! Yeah I guess the bigger benefit is for a business rather than the end consumer but maybe one can still save some money.

                                last edited by 1 Reply Last reply Reply Quote 0
                                • GilesG
                                  Giles
                                  IHUK Crew
                                  Joined:

                                  Even if it does work, the UK may only benefit for 6 weeks or so, because some twat decided it was a good thing to ask  the people (who simply are not qualified to make informed decisions of this magnitude) whether we should leave the EU or not.  We decided to leave, a decision that I suspect a large percentage of those who did vote to leave, now regret

                                  "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • B
                                    beautiful_FrEaK
                                    Raw and Unwashed
                                    Joined:

                                    Didn't you plan to have a branch on the EU mainland to avoid all issues coming with the Brexit (which I still hope won't happen but that's another story)?

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • GilesG
                                      Giles
                                      IHUK Crew
                                      Joined:

                                      If a hard Brexit happens, then we may.  But that decision can't be made until we know exactly what the shape of any potential divorce looks like….

                                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • S
                                        Steffen
                                        Joined:

                                        @Giles:

                                        Even if it does work, the UK may only benefit for 6 weeks or so, because some twat decided it was a good thing to ask  the people (who simply are not qualified to make informed decisions of this magnitude) whether we should leave the EU or not.  We decided to leave, a decision that I suspect a large percentage of those who did vote to leave, now regret

                                        Word, good that our government knows their people and doenst let them decide shite, the recent elactions show that the biggest decision one shall leave to the people is what they want to eat for breakfast and even that seems to go wrong often times hence the growing weight issues  😃

                                        Jokes aside I hope this shite show goes down as smooth as possible, i neither want you guys to have a hella lot of trouble with another branch, neither do i want to have to need a visa for the UK.

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • Matty123M
                                          Matty123
                                          Raw and Unwashed
                                          Joined:

                                          Hello friends. Cane someone give me direction on how to
                                          Have an N1 cleaned? Thank you

                                          Maybe so. Maybe not

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • neph93N
                                            neph93
                                            見習いボス
                                            Joined:

                                            You can probably machine wash it but if it was me I’d do a handwash in the tub, air dry.

                                            “Some of those that work forces
                                            Are the same that burn crosses”

                                            • Virginia Woolf
                                            last edited by 1 Reply Last reply Reply Quote 0
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