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    • C
      Crit_Obs
      Joined:

      Question regarding the Crimbo-sales:

      Say I fancied a pair of jeans that's in stock but regrettably not in my size at the present moment, with a restock scheduled for sometime soonish; would I be able to take advantage of the sales price by purchasing now and IHIWYHI (I'll have it when you have it)? I understand this goes against the "items in stock" principle and I fully expect to be told off, but there you have it and I needed to confirm. 😶

      last edited by 1 Reply Last reply Reply Quote 0
      • neph93N
        neph93
        見習いボス
        Joined:

        I’d imagine the «items in stock» principle exists precisely to make that kind of manipulation of the sale a non-starter.

        “Some of those that work forces
        Are the same that burn crosses”

        • Virginia Woolf
        last edited by 1 Reply Last reply Reply Quote 0
        • C
          Crit_Obs
          Joined:

          What actually prompted my question i.e. why I thought it's not entirely clear cut was the fact that during the autumn sales, size-exchanges were allowed also in a situation where the the size to be exchanged to wasn't in stock at the time of purchase.

          This sounds rather pathetic/extreme poverty and while not being proud, I'm not hiding anything either. 😎

          last edited by 1 Reply Last reply Reply Quote 0
          • neph93N
            neph93
            見習いボス
            Joined:

            I’m no expert on retail law but I suspect that the example you give is a question of good faith and luck. There’s a 30 day limit in the return/exchange policy. If you buy something in the sale in good faith that doesn’t fit, and the restock comes in while those 30 days are in play, then no harm, no foul. If on the other hand you speculate that it will come in and it doesn’t you’re shit out of luck (and should pay more attention to the highly unpredictable/occult nature of restocks).

            Also, if you pay up front for an item that isn’t in stock then you are basically putting a deposit on an item to save it for you. IHUK don’t do that as a matter of policy.

            “Some of those that work forces
            Are the same that burn crosses”

            • Virginia Woolf
            last edited by 1 Reply Last reply Reply Quote 0
            • C
              Crit_Obs
              Joined:

              What the consumer law says is not relevant here since the store is anyway going above and beyond what's required.

              I had been looking at grabbing the last pair of 555-03 in 32 off "the advent calendar" which wasn't a thing this year and in the meantime, that pair found a new owner. Rethinking the situation I might just wait since the xhsib should hit soon and it would serve a similar, "dark jeans" kind-of purpose.

              This has also meandered off from the thread's purpose for which I apologize.

              last edited by 1 Reply Last reply Reply Quote 0
              • Madame ButtonflyM
                Madame Buttonfly
                IHUK Crew
                Joined:

                @steelworker made us aware of some problems this morning, with IH website not loading properly when he tried to switch between US and International sites.  Anyone else experienced any issues?

                We probably won't be able to get anyone to take a look before Thursday but would be great to get as much info on this as possible.

                AKA Mrs G

                last edited by 1 Reply Last reply Reply Quote 0
                • C
                  Crit_Obs
                  Joined:

                  @Madame:

                  @steelworker made us aware of some problems this morning, with IH website not loading properly when he tried to switch between US and International sites.  Anyone else experienced any issues?

                  We probably won't be able to get anyone to take a look before Thursday but would be great to get as much info on this as possible.

                  Switching between localities works perfect for me on Safari + iOS 12.1.1.

                  last edited by 1 Reply Last reply Reply Quote 0
                  • cityofdelusionC
                    cityofdelusion
                    Joined:

                    @Madame:

                    @steelworker made us aware of some problems this morning, with IH website not loading properly when he tried to switch between US and International sites.  Anyone else experienced any issues?

                    We probably won't be able to get anyone to take a look before Thursday but would be great to get as much info on this as possible.

                    I also experienced this issue when IH had introduced the US version of the website approximately a few months ago (Chrome on Mac OS X). I couldn't return to the international version for some reason. The solution was to wipe the cache and etc.

                    PS: I'm not affected by the issue anymore, just wanted to contribute 🙂

                    last edited by 1 Reply Last reply Reply Quote 0
                    • Filthy2123ozjunkieF
                      Filthy2123ozjunkie
                      見習いボスー
                      Joined:

                      Is there a way to add multiple gift vouchers to your account? I have 3 I would like to add. Or if I wait until I check out can I do 3 in one transaction? I know in the past when I had a voucher it was automatically added to my account.

                      last edited by 1 Reply Last reply Reply Quote 0
                      • AlexA
                        Alex
                        IHUK Crew
                        Joined:

                        You can add them all at checkout @Filthy

                        last edited by 1 Reply Last reply Reply Quote 0
                        • Filthy2123ozjunkieF
                          Filthy2123ozjunkie
                          見習いボスー
                          Joined:

                          I thought you were supposed to be on vacation. I was deliberately not trying to bug you again. Thanks Alex!

                          last edited by 1 Reply Last reply Reply Quote 0
                          • AlexA
                            Alex
                            IHUK Crew
                            Joined:

                            I'm stuck in traffic heading to the hotel! Thank you though  🙂

                            last edited by 1 Reply Last reply Reply Quote 0
                            • GilesG
                              Giles
                              IHUK Crew
                              Joined:

                              And, he works for the family business, so vacation is a state of mind.  Would you rather be online in Costa Rica or from misty cold Gos Vegas?….

                              I'd swap right now.... 🙂 🙂 🙂

                              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                              last edited by 1 Reply Last reply Reply Quote 0
                              • steelworkerS
                                steelworker
                                見習いボス
                                Joined:

                                @Madame:

                                @steelworker made us aware of some problems this morning, with IH website not loading properly when he tried to switch between US and International sites.  Anyone else experienced any issues?

                                We probably won't be able to get anyone to take a look before Thursday but would be great to get as much info on this as possible.

                                to further muddy the waters I dumped the cache on imac and still can't log in with Safari
                                but have no problem logging in with Safari on iphone and Chrome on iMac  ::)

                                Those are my principles, and if you don't like them…
                                Well, I have others.

                                last edited by 1 Reply Last reply Reply Quote 0
                                • B
                                  beautiful_FrEaK
                                  Raw and Unwashed
                                  Joined:

                                  Regarding the EU and Japan free trade agreement: anybody knows how this will affect jeans in terms of import duties and when this will be coming into effect?  🙂

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • GilesG
                                    Giles
                                    IHUK Crew
                                    Joined:

                                    Feb 1st.  I have no idea how this will affect individual end user consumers.  For a business which is importing items from Japan, they will have to provide a valid REX number on their commercial invoices.  This should give them relief on import duties, but VAT will still have to be paid.  As long as that business is registered for VAT, the VAT will be reclaimable, for individuals it will not.  It is our experience with CETA (http://ec.europa.eu/trade/policy/in-focus/ceta/index_en.htm) that whilst that is what should happen, the shipping companies are confused about what should how to apply the new rules and duties still get applied.  We can get those taxes refunded, but it is a shit load of hassle and we still have to pay an "administrative fee" for the privilege of the shipping company being effing useless.  So basically, I am not holding my breath.

                                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • B
                                      beautiful_FrEaK
                                      Raw and Unwashed
                                      Joined:

                                      Thanks Giles! Yeah I guess the bigger benefit is for a business rather than the end consumer but maybe one can still save some money.

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • GilesG
                                        Giles
                                        IHUK Crew
                                        Joined:

                                        Even if it does work, the UK may only benefit for 6 weeks or so, because some twat decided it was a good thing to ask  the people (who simply are not qualified to make informed decisions of this magnitude) whether we should leave the EU or not.  We decided to leave, a decision that I suspect a large percentage of those who did vote to leave, now regret

                                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • B
                                          beautiful_FrEaK
                                          Raw and Unwashed
                                          Joined:

                                          Didn't you plan to have a branch on the EU mainland to avoid all issues coming with the Brexit (which I still hope won't happen but that's another story)?

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • GilesG
                                            Giles
                                            IHUK Crew
                                            Joined:

                                            If a hard Brexit happens, then we may.  But that decision can't be made until we know exactly what the shape of any potential divorce looks like….

                                            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                            last edited by 1 Reply Last reply Reply Quote 0
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