Brexshit
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@Tago-Mago agreed, except for the bit about water which has gone right over my head
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@IrishHeart it’s not good for water to go right over your head, at least not for a prolonged period
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@ARNC haha! Good observation, although at 6’4 it has to be pretty deep!
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AND, the result of the vote was advisory not mandatory.
this very point. it also would've career suicide for anyone to go "nah, we're not going to follow the referendum" and DC didn't want to be the person to invoke article 50 so he resigned and said some one else can deal with this..
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Overnight, we did not just ship a package to The EU, we had to export it. So although there is a free trade agreement between The EU and Japan and a similar one between The UK and Japan, all non-UK-produced goods attract 12% duty, so upon entry into The EU, our shipments were subject to duty and also VAT on the sum of the declared price plus the duty. So we either shipped to EU and let the customer deal with that shit (something they had not had to do before) or ship and pay the duty and the tax ourselves, in both cases with the high probability that the shipping company would also charge us, or the customer additional "handling" fees. We elected to do the latter and shield the customer from the grief. Then if a customer needs to return the goods, there is no sensible way that we can claim a refund for the tax, the duty or additional fees. The single worst example being a customer who ordered 2 pairs of Wesco boots and returned both pairs - revenue zero, cost of sale €500.
No positives at all.
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Seriously, I must say that the way IHUK has handled this is absolutely brilliant for me as a costumer.
I hope it pays off - my recent experience certainly confirms the advantage that the IH way holds in regard to costumer service.
I’ve been looking into ordering a custom made leather jacket from the UK. These are the hassles that IH spares me:
- The Scottish seller do list prices excluding VAT. I am able to add the VAT, but I have to look up the tariff. And if I want to hit the end price correctly I have to add them in the right order, as the VAT also applies to shipping.
- Apart from that I need to pay a handling fee to the carrier. About 20 euro.
- The handling in customs can take up to six days.
- Should I return the jacket I have to to the paperwork to reclaim the taxes myself.
To add insult to injury, I had the Scots send me leather samples. That cost a very fair price of five quid. But they too were held up in costumes, meaning I’d have to pay two euros I VAT and a handling fee of 20 euros to get the sample. Product samples are exempt from tariffs and VAT, but you still have to pay the handling fee after providing proof that the samples are worthless. I promptly returned them.
I’ve ordered a reloved IH jacket instead - hassle free. Keep up the good work, guys, it is appreciated and brings me back as a costumer.
