Free repairs for life, for you, by us.

[Aetas]

No doubt, the best IH move that we could have hoped for!

[motojobobo]

Fantastic news and much appreciated Stubborn Crew! You guys keep raising the standard for customer service.

[Max Power]

That's awesome! Thanks a lot!

[supremegonzo]

Thanks Stubborn Crew, this is a great move towards sustainability.

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[theorocks]

Great move love you guys !

[Dion]

This is brilliant, indeed!

[shego]

Amazing. And this'll be OK for stuff like crotch reinforcements (as in, about to break, but preempting)? I'm about to wash my 555-03 and they need to be reinforced, plus turn-ups need fixing…

[Alex]

The service is offered for wearable Iron Heart items with reasonable wear and tear: the earlier the problem is sorted, the quicker and easier we can resolve.

We do reserve the right to refuse any items that are considered beyond repair, this is not a reconstruction or replacement service, so please treat it in the spirit in which it is offered.

We can re-enliven slightly damaged garments, we can sometimes resuscitate badly broken jeans, but - sadly - we cannot raise the dead.

[Seul]

There's shit customer service, good customer service, freakin excellent customer service, and then there's Iron Heart customer's service.

I hope it won't get too complicated for you lot, but it's an amazing addition…

[Streetwise Hercules]

Brilliant stuff.

[Jett129]

It’s mind boggling to think that you’ve taken a ,for all intensive purposes,durable good,made it even more durable than anyone would’ve thought possible,and now,if that wasn’t enough you’re willing to repair them. Must be some kind of Nobel Prize for this.

[gaseousclay]

@Jett129:

It’s mind boggling to think that you’ve taken a ,for all intensive purposes,durable good,made it even more durable than anyone would’ve thought possible,and now,if that wasn’t enough you’re willing to repair them. Must be some kind of Nobel Prize for this.

Yeah, this is a great idea. It's like doing preventative maintenance on your car, except with denim 

[spitfiredealer]

I meant to call today but completely forgot! have a sent a couple of pairs of work jeans in for some minor repairs. Should be with you tomorrow.

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[mclaincausey]

Darn fine of y'all. I was not surprised to see this, but I sure am grateful. Kudos!

[gaseousclay]

@Giles
@Alex

Are the repairs only for IH products purchased via IHUK, or does this include items purchased through IH vendors as well? I'm assuming this does not cover IH goods purchased second hand? I figured it might be in IH's best interest to be as transparent about this in case you get bombarded with these questions later.

[Alex]

Any iron heart jeans

[Barbarian Dave]

Does that also apply to denim shirts? I own an IHSH-176 with a 0.5 inch long cut.

[spitfiredealer]

Just got 2 pairs back. Thanks a lot guys for this great service.

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[beautiful_FrEaK]

@spitfiredealer can you sahre some experience and pictures with us? 

[spitfiredealer]

I'll try and get some pics this weekend