SHIPPING
-
I am confused: where is the link to the updated shipping policy, and what is the good news several of the latest posts mention?
-
@Tobi we emailed everyone listed as being in the EU who is on our mailing list. Perhaps you have unsubscribed from our newsletters or never signed up in the first place.
In short, there will be some changes to EU shipping in effect from 31st July.
Here is the full text:
Dear xxx,
As I am sure you will be aware, since 2020 and the UK's withdrawal from the EU, we have faced many costly obstacles to maintaining a profitable business within the EU.
As a small business with tight margins, any additional fees can be catastrophic to us. We have been tirelessly exploring new avenues and processes to remove or reduce this charge, whilst maintaining the ability to ship with duty and taxes paid by us (to remove delays in shipping and hidden costs to you on receipt of your order), but we still face high fixed fees from UPS/Customs on all EU shipments. Additionally, when goods are returned to us, we are unable to recoup any of the taxes and duties paid on your behalf.
From 31st July, all EU customers will now pay a €30 shipping fee if your order value is under €200 and a €20 shipping fee at checkout if your order value is over €200, with goods shipped taxes and duties paid by Iron Heart. Further to this, returned orders will be charged a 10% restocking fee to cover some of the costs incurred on our end shipping the initial order to you (and paying tax and duty).
From 31st July onwards, ironheartde.com will no longer be an active domain, and all EU orders will go through ironhearteu.com. All details of the above changes will be clearly documented here on the 31st July onwards.
If you have any questions, please do not hesitate to contact one of the team at shop@ironheart.co.uk
Thank you for your continued custom, support and understanding.
Alex and the IHUK Crew
*Excluding Bulgaria, Croatia, Estonia, Greece, Latvia, Lithuania and Romania -
@Alex thanks ... I recall having seen the email, but assumed that people in this thread complained about it, but then there was some news. My bad, now seen the dates of the posts. Shipping update noted! Will continue to support my local retailer anyway, except for items they don't carry and for hemming.
-
Following a busy few months of FW23 product launches, Santa Selvedge and the Iron Heart elves will be taking a well-earned break for the holidays!
Here's all the info you'll need regarding our opening hours over the Xmas & New Years period, and the last dates for shipping if you want orders to arrive before December 25th.
Iron Heart International will be closed on the following days:
- Saturday 23rd December
- Sunday 24th December
- Monday 25th December
- Tuesday 26th December
- Saturday 30th December
- Sunday 31st December
- Monday 1st January
Last days for Xmas shipping:
Norway: Wednesday 13th December (1300GMT)
ROW: Monday 18th December (1300GMT)
UK: Tuesday 19th December (1300GMT)Orders placed over the holidays will be processed in chronological order starting on Wednesday 27th December, until the final courier collection on Friday 29th.
We will return to normal working hours from Tuesday 2nd January onwards. Please note, orders with hemming/snap upgrades or specific sizing requests may be subject to delays, as we get in touch with you to discuss further.
-
This didn't occur with an IH shipment, but I thought that people here (especially the Germans) might have insight on how I should proceed.
My package was delayed due to snowstorms in Germany and didn't arrive until after I left for vacation. My signature was forged (mostly likely by the DPD delivery driver) and this is easily provable because only my first name was signed and I was out of the country.
After some searching, my landlord was fortunately able to locate the package. However, I am considering if I should take action against DPD for forgery. Has anyone done this before? If so, is it worth the effort. I have legal insurance, so lawyer fees shouldn't be an issue.
-
@DrPat As a lawyer mainly advising Ecommerce companies, I can tell you this: That’s the gold standard for delivery companies nowadays. The parcels will end up anywhere, fucking up either the seller or the buyer or both. It is usually the buyer protection programs from paypal or amazon sorting cases like these out. You cannot do anything from your position, you have the goods you paid for. Possibly file a criminal complaint with the police, but they have better things to do than following up on that. It is what it is, a sad state of affairs.
-
@tody thanks a lot for the advice!
-
@van-Olzon said in SHIPPING:
I quit on ordering at least 3 times an item since the change because it would be to expensive or can‘t find the Product at EU retailers after browsing 5-6 shitty Websites to find it. Nobody offers the full range (understandable) and it‘s a pain in the a* to find it.
And especially for Bottoms are additional costs if you want them hemmed. Shipping from retailer, shipping to hemming service and back, hemming service. Extra of 50-60€ min. And after all a much longer waiting time before I can have the pants on my legs.
This is what the great IH customer service was all about in the past for me. Seeing the product in the shop, knowing the price, ordering by click, two days later seeing a brown truck with a brown man handing me over a blue bag. Perfect.Simply wonderful to order from IH Hamburg, and good.
-
Does anyone know what the options are for shipping a high value item from the EU (Germany specifically) to the US?
If the sender (a non business normal citizen) claims the item as $800 will it pass through untaxed similar to an IH delivery?
They are brand new boots with all the new boots goodies. Want to make sure things go smoothly. Thanks in advance for the advice. -
The tax-free import threshold into The US is USD800. How your customs people interpret that "law" is up to them and out of your control....
"OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011
-
-
@cityofdelusion said in SHIPPING:
@Giles Just curious: Does the same apply the other way around for shipments from the USA to the EU? If I were to order White's boots for under $800 + shipping, for example?
Nope. Everything is hit by 19% tax, and everything above 150€ by duties, too.
-
I wish that UPS would change their shipping partner her in Oz it gets passed onto what has to be the worst courier company ever, faked deliveries no way to contact them it’s a Russian roulette once it gets into Australia really, nothing that IHUK can do about it I know just having a shipping rant
-
Just thought there would be some type of a special or temporary trade deal between the US and the EU as is the case for Japan-EU, for example since it doesn't sound very fair that one side allows up to $800 tax-free import, but the other doesn't. While I of course have the ability to read general laws and rules on the internet and find out by a quick internet search, it's always good to know how it works in reality/praxis, since, as was also mentioned above, some customs fees seem to be interpreted differently sometimes by different customs people.
