SHIPPING
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This didn't occur with an IH shipment, but I thought that people here (especially the Germans) might have insight on how I should proceed.
My package was delayed due to snowstorms in Germany and didn't arrive until after I left for vacation. My signature was forged (mostly likely by the DPD delivery driver) and this is easily provable because only my first name was signed and I was out of the country.
After some searching, my landlord was fortunately able to locate the package. However, I am considering if I should take action against DPD for forgery. Has anyone done this before? If so, is it worth the effort. I have legal insurance, so lawyer fees shouldn't be an issue.
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@DrPat As a lawyer mainly advising Ecommerce companies, I can tell you this: That’s the gold standard for delivery companies nowadays. The parcels will end up anywhere, fucking up either the seller or the buyer or both. It is usually the buyer protection programs from paypal or amazon sorting cases like these out. You cannot do anything from your position, you have the goods you paid for. Possibly file a criminal complaint with the police, but they have better things to do than following up on that. It is what it is, a sad state of affairs.
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@tody thanks a lot for the advice!
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@van-Olzon said in SHIPPING:
I quit on ordering at least 3 times an item since the change because it would be to expensive or can‘t find the Product at EU retailers after browsing 5-6 shitty Websites to find it. Nobody offers the full range (understandable) and it‘s a pain in the a* to find it.
And especially for Bottoms are additional costs if you want them hemmed. Shipping from retailer, shipping to hemming service and back, hemming service. Extra of 50-60€ min. And after all a much longer waiting time before I can have the pants on my legs.
This is what the great IH customer service was all about in the past for me. Seeing the product in the shop, knowing the price, ordering by click, two days later seeing a brown truck with a brown man handing me over a blue bag. Perfect.Simply wonderful to order from IH Hamburg, and good.
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Does anyone know what the options are for shipping a high value item from the EU (Germany specifically) to the US?
If the sender (a non business normal citizen) claims the item as $800 will it pass through untaxed similar to an IH delivery?
They are brand new boots with all the new boots goodies. Want to make sure things go smoothly. Thanks in advance for the advice. -
@Giles Just curious: Does the same apply the other way around for shipments from the USA to the EU? If I were to order White's boots for under $800 + shipping, for example?
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@cityofdelusion said in SHIPPING:
@Giles Just curious: Does the same apply the other way around for shipments from the USA to the EU? If I were to order White's boots for under $800 + shipping, for example?
Nope. Everything is hit by 19% tax, and everything above 150€ by duties, too.
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I wish that UPS would change their shipping partner her in Oz it gets passed onto what has to be the worst courier company ever, faked deliveries no way to contact them it’s a Russian roulette once it gets into Australia really, nothing that IHUK can do about it I know just having a shipping rant
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Just thought there would be some type of a special or temporary trade deal between the US and the EU as is the case for Japan-EU, for example since it doesn't sound very fair that one side allows up to $800 tax-free import, but the other doesn't. While I of course have the ability to read general laws and rules on the internet and find out by a quick internet search, it's always good to know how it works in reality/praxis, since, as was also mentioned above, some customs fees seem to be interpreted differently sometimes by different customs people.
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I am very happy with the UPS deliveries I had so far from the UK to DK. Last one arrived just yesterday, only one day after sending them from the UK, even during a snowstorm. The only annoying thing is the vague and often overoptimistic UPS delivery timing estimate (for the delivery day) that sometimes means that I work from home to be able to sign for the delivery, only for it to be moved 3x, and then finally to the next day.
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@cityofdelusion said in SHIPPING:
@Giles Just curious: Does the same apply the other way around for shipments from the USA to the EU? If I were to order White's boots for under $800 + shipping, for example?
Worldwide £136 no more than that or paid Taxes
When U.K was part of EU free movement
No taxes to be paid.
Outside EU was the limit of £15
Still sucks
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Maybe I’m chiming in with unnecessary feedback and I haven’t scrolled through the entire thread. That said, I’ve been so impressed by the customer service at Iron Heart and shipping is part of that.
I can order a product on a Monday and receive it on a Wed/Thursday in Canada the same week. Duties and tax included, no hassle with customs clearance and carriers calling for clearance etc.
I’ve dealt with many different online retailers, and it seems that I’m always surprised with last minute fees or requests for package clearance information … not with Iron Heart. Honestly, it’s one of the biggest draws for me (notwithstanding I love your clothing).
Keep up the excellent work!
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First I'll ditto the comments on IH exemplary customer service. I was actually waiting till the delivery showed up this week before posting something since I felt my requests/stacking directions were way more than usual. Also an early kudos on what is probably another stellar pocket repair!
Unfortunately I'm having a UPS issue and found my way to this thread. I didn't release the signature requirements, but I did request from UPS the delivery reschedule for when I was home. Original delivery was Monday, and rescheduled for Wednesday. Tracking shows no updates from the last few days. I called UPS help. The trick is to say "complaint" at every auto-prompt to actually get to speak to someone. They said tracking shows the package at their hub and I should submit a claim. Is it preferred that IHUK submit a claim as the shipper? It looks like I can as the receiver but not sure if there is anything to gain or lose if I do it.
