Repairs & Modifications

[endo]

since I don't wear hoodies I had to get my 142 lined, and now it's warm enough

[jordanscollected]

@endo wow that's a great modification. Is that wool lined with quilted arms? you must have a trusted and skilled tailor.

[endo]

@jordanscollected said in Repairs & Modifications:

Is that wool lined with quilted arms? you must have a trusted and skilled tailor.

yes, and yes she's great

[m4xime]

@ShopatIronHeart I submitted a repair form for a small repair and hem, how long should I expect to wait before being given instructions to send the jeans in?

[Mister_Brue]

@m4xime I submitted a form after closing on Thursday evening, and had received an e-mail by just after midday on Friday if that helps. I believe they are actioned on working days, so I’d be surprised if you didn’t hear back on Monday.

[ARNC]

@m4xime the shipping labels for sending in repairs are manually generated during office hours. That ties in with @Mister_Brue’s comment. I had some direct correspondence about my current repair before sending it in, but I guess your form will need to be reviewed to confirm that the repair is possible before they send you the shipping info.

[JamesB]

Hi @m4xime, Apologies for the delay here.

We typically assess the details in your submission, and once we confirm we can repair them, we will action the returns labels so they can be shipped to us. I hope this helps, and I appreciate your patience.

[Mister_Brue]

@ARNC Yes, office hours is more accurate, and to elaborate/confirm, you will receive a confirmation e-mail with postage options, which you’ll have to purchase. This label also has to be manually generated, so it’s good to do that asap also.

[ARNC]

@Mister_Brue mine is now at IHHQ waiting for the attentions of the crotch doctor. Our experience aligns and will hopefully help @m4xime

[m4xime]

Thanks all! This prompted me to check my spam and it was in there! All sorted. Addressing a small issue where the fabric is softening before it gets worse.