Product Returns to IHUK

[Finn666]

now THAT is customer service at its best!…even though i thought you guys already were A++++++...
great news for a bunch of guys!

[simonc]

I think this will be great for example, I pester (get caught trawling the ih site) my wife about getting some IH jeans, she says buzz off nerd, I say "but honey they are so nice", whine, "please, etc, share my hobby, they can work for wimmins I promise, some bloke on here has a woman with a great ass and she has a pair, c'mon," she glances down at me ruefully and then walks off.  Ah ha.  But now I order her a pair, nicely wrapped waiting on her bed (I sleep facing the wall) I convince her to try them on, and then she says tighter!  Too which I can return them and say "tighter dammit!" When the sufficient pair has been sourced and authorized by her ladyship I can then send them back for hemming.  Well that's how I see this it working for me now anyway.  Otherwise its totally irrelevant to me as I know my size perfectly and of no interest at all, moving on.

[Giles]

First post updated to reflect the fact that we will not be paying for returns unless our mistake (as per how we do it now), but merely offering you the ability to use our rates, you'll still have to pay for it.

[Mild7]

Good negotiating Giles. In my many years involved in freight, returns are ALWAYS dearer.  Well done sir.

Sent from my GT-I9305 using Tapatalk 4 Beta

[JCar2666]

May I ask what the return rate will possibly be from the USA?  And will you be integrating customs paperwork and such?

[Giles]

I am not 100% certain, but I would be extremely surprised if the customs paperwork was not integrated (Shoque?).

East Coast 1Kg Approx USD32 for Express Saver
West Coast 1Kg Approx USD36 for Express Saver

How does that look?

[Mild7]

Could you throw AU rate at us too?

[JCar2666]

Sounds lovely G

[Giles]

Aussie rate 1Kg Approx USD43, 1.5Kg Approx USD48

[Mild7]

Thanks Giles. This will be useful.

[Giles]

More info nicked from the UPS website…

How It Works
A customer simply visits your website and submits a return request based on your company's return policies. A return label is provided by their browser, by e-mail or both. Your customer prints and affixes the label to their package. He or she can then drop it off at a UPS location, hand it to a UPS driver, or request a collection.

[Giles]

Sitting with MrUPSMan at the moment, starting to get this sorted out.  I am super excited about this, can't wait to get it fully up and running…..

[shoque]

So am I, can't start commencing my work on that.

[fifediesel]

This is huge.  I'm definitely more willing to take a chance on something knowing that returns won't cost a small fortune.

[madmonday]

fingers crossed this is up and running before the Fall/Winter 2014 drops . . .

[Giles]

It will be.  Shoque has been up to his neck with exams.  I now own his ass until next term….

[madmonday]

good luck Shoque

[Giles]

We are working on this, but to make it super user friendly, we want the implementation to auto populate a commercial invoice with info from the original shipped order.  Like what the item is, what the declared value is and what waybill number the item was originally shipped out with (therefore ensuring that I dont get stung for import taxes).

We think that we will implement a solution that will be a fixed price (per UPS zone).

You will pay us for the return and I will get billed by UPS in the next billing cycle….

[Snowy]

clicks the like button

[FurattoHeddo]

Is this still in the works?