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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

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    • AlexA
      Alex
      IHUK Crew
      Joined:

      We are getting a lot of repetitive questions now - of course we want to answer them all, but please try searching first. When you are in this thread, hit cmd+f on mac, or on PC CTRL-F, you can search within this thread.

      If that does not work, type this into the search bar:

      in:topic-17240 <KEYWORD>

      (thanks @ManiacLachy for the assist here)

      last edited by 1 Reply Last reply Reply Quote 2
      • neph93N
        neph93
        見習いボス
        Joined:

        When using "Compare", adding things via the inbuilt search function works great, but adding items from the product page does not. It says "loading" then hangs up. You can't close that compare tab either.

        EDIT: I tested the above with different products and it is possible to add some from the product page but not others.

        EDIT: It would appear that the items I cannot add to compare from their product pages are also not searchable from within the compare page, despite showing correctly when using the general, site-wide search function. Example: IHSB-TGN-NAT.

        «Stevie Heighway on the wing!
        We had dreams, and songs to sing…»

        • Dame Vera Lynn
        last edited by neph93 AlexA 1 Reply Last reply Reply Quote 0
        • AlexA
          Alex
          IHUK Crew
          @neph93
          Joined:

          @neph93 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

          EDIT: It would appear that the items I cannot add to compare from their product pages are also not searchable from within the compare page, despite showing correctly when using the general, site-wide search function. Example: IHSB-TGN-NAT.

          @AdamJ

          last edited by 1 Reply Last reply Reply Quote 0
          • AlexA
            Alex
            IHUK Crew
            Joined:

            @neph93 we can replicate, something weird going on, so will investigate

            last edited by 1 Reply Last reply Reply Quote 1
            • AlexA
              Alex
              IHUK Crew
              Joined:

              @neph93 sorry, can you give us another example? We can only replicate with the TGN, so another example would help narrow down the issue

              last edited by 1 Reply Last reply Reply Quote 0
              • neph93N
                neph93
                見習いボス
                Joined:

                @Alex @AdamJ Also happens with the IHSB-COL-BLK, but not all IHSB jackets.

                «Stevie Heighway on the wing!
                We had dreams, and songs to sing…»

                • Dame Vera Lynn
                last edited by neph93 AdamJA 1 Reply Last reply Reply Quote 0
                • neph93N
                  neph93
                  見習いボス
                  Joined:

                  Did some random searches of well known items from other lines and everything else worked

                  «Stevie Heighway on the wing!
                  We had dreams, and songs to sing…»

                  • Dame Vera Lynn
                  last edited by 1 Reply Last reply Reply Quote 0
                  • AlexA
                    Alex
                    IHUK Crew
                    Joined:

                    thanks mate, thats good data...

                    last edited by 1 Reply Last reply Reply Quote 1
                    • AdamJA
                      AdamJ
                      IHUK Crew
                      @neph93
                      Joined:

                      @neph93 Cheers mate, I think I've found the source of the problem

                      The devil is in the detail..

                      last edited by 1 Reply Last reply Reply Quote 1
                      • W
                        will6er
                        Joined:

                        Seems that none of the belts have the "How we measure belts" guide. At least the OGL ones I have been eyeing.

                        last edited by AdamJA 1 Reply Last reply Reply Quote 0
                        • AdamJA
                          AdamJ
                          IHUK Crew
                          @will6er
                          Joined:

                          @will6er Thanks, I will sort this tomorrow

                          The devil is in the detail..

                          last edited by 1 Reply Last reply Reply Quote 1
                          • W
                            will6er
                            Joined:

                            Is there a link to the guide? I don't see it in the section where you have guides.

                            last edited by 1 Reply Last reply Reply Quote 0
                            • SKTS
                              SKT
                              見習いボス
                              Joined:

                              I’ve created a new password and logged in successfully on the day the new site launched. Now I can’t log in with the new password.

                              last edited by SKT todyT 1 Reply Last reply Reply Quote 0
                              • todyT
                                tody
                                啓蒙家
                                @SKT
                                Joined:

                                @SKT try the forgot password function again?

                                last edited by 1 Reply Last reply Reply Quote 0
                                • SKTS
                                  SKT
                                  見習いボス
                                  Joined:

                                  I’ll try. For the record this is the error message I’m getting…

                                  IMG_9368.jpeg

                                  last edited by todyT 1 Reply Last reply Reply Quote 0
                                  • todyT
                                    tody
                                    啓蒙家
                                    @SKT
                                    Joined:

                                    @SKT this may be something else. shop software seems to have some protection functions running in the background, which goes wrong in your case.
                                    different browser, different device, cleared you cache, all the usual stuff?

                                    last edited by SKTS 1 Reply Last reply Reply Quote 0
                                    • SKTS
                                      SKT
                                      見習いボス
                                      @tody
                                      Joined:

                                      @tody will try again on different browser

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • SKTS
                                        SKT
                                        見習いボス
                                        Joined:

                                        Well that’s weird, I got it to work in Mozilla but not DuckDuckGo. Maybe browser settings were the problem…thanks @tody

                                        last edited by SKT 1 Reply Last reply Reply Quote 0
                                        • AlexA
                                          Alex
                                          IHUK Crew
                                          Joined:

                                          @SKT the message you posted suggested you failed the capcha. Duck Duck Go is super privacy browser right? Perhaps it blocked the capcha and therefore you 'failed' it?

                                          last edited by SKTS 1 Reply Last reply Reply Quote 0
                                          • SKTS
                                            SKT
                                            見習いボス
                                            @Alex
                                            Joined:

                                            @Alex I think that was it. I turned off most of the security settings and it worked like a charm.

                                            last edited by 1 Reply Last reply Reply Quote 0
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