Patagonia, Patagucci. Mattagonia....
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just went through a very similar issue where the membrane on one of my jackets totally failed and it was only saw maybe 20-30 days of any use. It was a jacket i specifically reserved for travel to ensure it would always be up to the task of keeping me dry.
The one sales associate was a little resistant saying it was my fault and that i needed to wash it more (you could still feel the factory DWR on it) and said maybe he could give me a little credit if i wanted to pick out a new one.
Somehow I found a different associate when browsing, him not knowing my situation, he helped me pick out a jacket that would be durable, and effectively gave it to me when we walked back to the register after seeing the jacket I brought in. Turns out that one was notoriously bad for failing.
I'd suspect they may ask if you've washed it first and then would likely give you a similar jacket or offer you a healthy credit towards a different model.
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it's common advice to refresh DWR, specifically to use a tech wash solution and to do a low tumble dry.
https://www.patagonia.com/guides/care-repair/how-to-wash-waterproof-jacket/
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Huh. Never knew that. Thanks @pechelman
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@Denman-John RAD in every way
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@sabergirl I do two cycles of nikiwax (detergent and spray on water proof) at the start of every season
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I agree, Patagonia makes some great stuff, most importantly,I appreciate the founders business ethos. Luckily, I live near the Patagonia outlet store In Santa Cruz, CA.
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As I suspected, Paula's jacket can not be sorted. The protective inner seal has started to disintegrate, and leaves whatever she is wearing looking like she needs to buy shares in Head and Shoulders.
"Here is a bit more information about delamination to keep your future jackets in good working order for years to come:
This damage is normally caused by a build-up of sweat and chemicals which when are left to sit in the jacket, can cause the lining to delaminate.
With our jackets, we therefore advise that you wash them at least once every season on a low wash with a DWR and tumble dry on a low heat to keep your jacket in the best shape possible.
We also advise with the waterproof jackets to wipe them out with a clean cloth after use to cleanse the jacket of the build-up of sweat and body fluids."And, they have come up with a more than satisfactory route forward.
"I can see that your jacket is from our 2009 collection, and we believe that the jacket has come to the end of its lifespan. In this instance, I would like to offer you a 40% discount should you wish to purchase a new item online. Would that suit you? "
Love them......
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When I went in there to trying fleece jackets for sizing there was a 3 pc bluegrass band playing. I didn’t even know this place existed until last month when I became interested in getting a retro x jacket. Apparently it’s been there for a while. It’s next to the commercial bakery so it smells good too.
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I live in my pattagucci baggies in the summertime!
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@endo Bangkok?
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It is
@Denman-John
