Iron Heart Loyalty Vouchers - 2026 and Beyond
-
@Stringthing75 I wasn't saying raise the prices. I was saying pass on the US tariffs in the same way the tariffs are passed on for other brands.
Though you make your points well and I am not seeking an argument - to illustrate my point:
If either of us buy from Wonderlooper (Japan) I (UK) pay the tariff / US pays the tariff. I mention WL because they are also a transparent brand and communicated on the topic.
If either of us buy from IH Germany we pay the tariff (Because of this I didn't buy a shirt there last year - it was 20-30% on top of an expensive item and though I really want it - I didn't pull the trigger.
One thing we can all agree on is that we love the IH gear and the IHUK crew!
-
@goosehd
Oh hell yeah man! It took a second to realize wasn’t screen printed on, I was like damn they really went the extra mile and signed all these bags during Hollidays. Such a nice gesture, love it. -
@will6er absolutely not an argument, apologies if it came across like that lol. not at all.
ultimately the customer would be paying more, that was my point really.and either way, I am working on the assumption that wouldn't really move the needle on the supply/demand issue, although I suspect the real solution will indeed be a myriad of different options.
thanks for engaging in the healthy debate, it's all good, all positive and respectful.
and the fact you ended up not buying that shirt is a loss. its a lost sale to IH. even if someone else bought it five mins later. they lost your sale. But I totally get what you're saying. it's just a very tricky situation.
-
Knowing my personal spending habits, I fully understand the detriment of the voucher program to the current supply/demand issue.
Frankly, not having the number of vouchers received serve as a reminder of how much I overspent my budget, the previous year, will be greatly appreciated...
-
@Go-For-Chill said in Iron Heart Loyalty Vouchers - 2026 and Beyond:
That person receives a genuine photo of @Tago-Mago holding a sign printed on a white sheet of paper that says “you are customer of the year” , and WHILE he adorns a slight grin.
Let’s not make any rash decisions
-
With the amount of transparency, service, and customer interaction this company provides, I find it sad that anyone would get upset about the loss of a voucher program they may, or may not have been involved with. Such small mindedness misses the bigger picture. There is so much more to be had, if you simply seek it out. On my recent trip to Europe, I had a great number of wonderful interactions with a great number of wonderful people involved with Iron Heart. I would not trade any of it for a voucher...
-
seems completely reasonable
I’ll settle for a 25th anniversary hoodie pre-order as a perk. Not sure if that’s already a thing or I’m talking out my #ss, but I would be good with that.
-
Regarding talk of a coffee table book... That wouldn't have to be done by Iron Heart at all. Someone with a passion for the brand could just take the idea and run with it, as has been done with so many other things in the past. If it shows the brand and its products in a good light (which I'm guessing it would) then I'm sure it would get the blessing to be an "authorized edition." I'm also reasonably certain the key players would be happy to provide interviews and photos and whatnot for the project, too.
I think I'd call it "The Iron Heart Nepronomicon."
Though that is neither here nor there.
-
All an little ethical company really owes to their customers is transparency and good customer service which Iron Heart provides 10 fold. Loyalty should never be associated with money. If it does, the only think you are saying is,that the only thing you value is money.
-
Seeing the loyalty program go away as a measure to protect the brand actually feels like the best loyalty program of all. And while vouchers may be disappearing, there are plenty of things that remain that foster real loyalty.
Free repairs for life is a loyalty program. This forum is a loyalty program. Having access to open discussions like this with the owner(past or present) is a loyalty program.
I’ve seen a lot of changes in the nearly 15 years I’ve been part of this forum, but two things have always been consistent: first, the transparency on full display from IH, and second, the fact that we’re all a bunch of quality-obsessed denim nerds who have a place to gather and obsess over the minutiae of the products we use every day.
Vouchers going away changes nothing for me. I appreciated them when I received them, but I never really missed them when I didn’t.
-
Real loyalty and real customer service don’t actually have that much to do with money, they have to do with shared interest, human interaction and respect.
-
Japanese non IH related items (knifes, pottery, whatever) that can only be acquired through loyalty points. Can be second hand one-off items.
Other than that: You have my loyalty, as long as this place stays a no bullshit, friendly, respectful transparent wonderland. Thanks for everything you are doing for us!
Adding to that: Possibly even randomly add the items to orders to „surprise“ loyal customers. Much like the voucher E-Mail always kind of came like a surprise (at least to me…) That would be sick.
-
@weftyarn said in Iron Heart Loyalty Vouchers - 2026 and Beyond:
Japanese non IH related items (knifes, pottery, whatever) that can only be acquired through loyalty points. Can be second hand one-off items.
Esso points! For anyone in the UK old enough.
