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    Iron Heart Fall/Winter 2025 Live Reveal - Thursday 12th of June at 1700BST

    New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

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    • goosehdG
      goosehd
      Mod Squad
      @Alex
      Joined:

      @patty69ih The wishlist is gone for now.

      @Alex said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

      @Travis2375 The wishlist was removed, from our stats it seemed to be a virtually unused feature on the old site. You're the second person to mention it, so if we get overwhelming feedback, we can look to incorporate it again in the future

      "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

      last edited by goosehd patty69ihP 1 Reply Last reply Reply Quote 2
      • patty69ihP
        patty69ih
        Joined:

        When I add a PERSONAL TEXT/MESSAGE at the checkout at the payment process and I get the order confirmation E-mail my text is missing in the confirmation.

        So I am not sure if my information has reached IH UK team.

        This is especially a problem because I am not located in the UK. I would like to avoid mistakes in the order processing because sending back and forth to the UK is expensive. So it would be good to see my order message text in the order confirmation E-Mail-

        My workaround was to send a reply to IH UK with my order confirmation,

        last edited by 1 Reply Last reply Reply Quote 0
        • goosehdG
          goosehd
          Mod Squad
          @Alex
          Joined:

          @Alex said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

          @SKT said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:
          On the old site there was a step during check out where you could leave a message for the crew

          @AdamJ can look into this, we have some other adjustments to make on the checkout page so will see what is possible. Is perhaps down to the shop app's quick checkout.

          should we just email the crew referencing the order for a request like this now?

          For now, yes please. You get an order conf email from us, just reply to that please (it should send to shop@ironheart.co.uk)

          Also, I found it really useful to be able to buy return shipping as a stand anlone item in the event I wanted to send something back to IHUK for maybe a retrofit snap upgrade or hemming. Will there be a way to do that in the new system?

          "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

          last edited by goosehd 1 Reply Last reply Reply Quote 1
          • patty69ihP
            patty69ih
            @goosehd
            Joined:

            @goosehd said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

            @patty69ih The wishlist is gone for now.

            @Alex said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

            @Travis2375 The wishlist was removed, from our stats it seemed to be a virtually unused feature on the old site. You're the second person to mention it, so if we get overwhelming feedback, we can look to incorporate it again in the future

            patty69ih

            Joined: 5 Mar 2024
            @goosehd I did find the wishlist very usefull because I collected interesting IH goods in my wishlist and order then together. Every order costs 20 EUR, so I prefer Collective order.

            Another advantage is to start the order from the wishlist. Then I don´t have to go thru the whole shop to find the certain goods again. They are already marked/saved in the wishlist.

            I think telling the customers the advantages of a wishlist is better than to wait for a potential user response , especially when a user cannot imagine the advantages.

            Look at amazon. The wishlist there is a powerful function and sure improves the sale volumes .

            The old function was a bit hidden on the site.

            last edited by 1 Reply Last reply Reply Quote 0
            • IkeapartyI
              Ikeaparty
              Raw and Unwashed
              Joined:

              Noticed the measurements on the 403 are not rendering, not sure how much past products matter but something I noticed when trying to compare measurements

              last edited by AdamJA 1 Reply Last reply Reply Quote 0
              • AdamJA
                AdamJ
                IHUK Crew
                @Ikeaparty
                Joined:

                @Ikeaparty thanks I have added in

                The devil is in the detail..

                last edited by 1 Reply Last reply Reply Quote 1
                • M
                  meltdown
                  Raw and Unwashed
                  Joined:

                  Can't sign up for email notifications on restocks on the store.

                  https://ironheart.co.uk/collections/good-art-hlywd/products/ps-rond-des?variant=49512818901258
                  I receive: "Something went wrong, please try again" in red after hitting the button.

                  last edited by 1 Reply Last reply Reply Quote 1
                  • CosmoSix5C
                    CosmoSix5
                    Haraki san Prodigy
                    Joined:

                    Description issue with hoodie.
                    Screenshot_20250531_231747_Chrome.jpg
                    Screenshot_20250531_231827_Chrome.jpg

                    John 1 1-3 ❤️♥️❤️♥️

                    last edited by AdamJA 1 Reply Last reply Reply Quote 1
                    • GilesG
                      Giles
                      IHUK Crew
                      Joined:

                      @ShopatIronHeart

                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                      last edited by 1 Reply Last reply Reply Quote 0
                      • AdamJA
                        AdamJ
                        IHUK Crew
                        @CosmoSix5
                        Joined:

                        @CosmoSix5 cheers for reporting, will sort

                        The devil is in the detail..

                        last edited by 1 Reply Last reply Reply Quote 0
                        • T4920T
                          T4920
                          見習いボス
                          Joined:

                          Don't know if I'm being stupid or not, but can't seem to locate the $50 voucher I was saving for the hickory cargo drop on the site. Can anyone assist? I could have sworn it was valid until July...

                          “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

                          last edited by ARNCA 1 Reply Last reply Reply Quote 0
                          • ARNCA
                            ARNC
                            啓蒙家
                            @T4920
                            Joined:

                            @T4920 if this is the loyalty voucher, you might need to enter the code manually - the crew should be able to resend the email if you’ve lost it.

                            “Every day that you survive you get a free sunset“

                            last edited by T4920T 1 Reply Last reply Reply Quote 1
                            • T4920T
                              T4920
                              見習いボス
                              @ARNC
                              Joined:

                              @ARNC that's the one! Thanks, I'll scour my emails! Hope you're well 🙂

                              “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

                              last edited by ARNCA 1 Reply Last reply Reply Quote 1
                              • ARNCA
                                ARNC
                                啓蒙家
                                @T4920
                                Joined:

                                @T4920 yes, I’m good thanks - hope you are too!

                                “Every day that you survive you get a free sunset“

                                last edited by 1 Reply Last reply Reply Quote 0
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