New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

[goosehd]

@patty69ih The wishlist is gone for now.

@Alex said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

@Travis2375 The wishlist was removed, from our stats it seemed to be a virtually unused feature on the old site. You're the second person to mention it, so if we get overwhelming feedback, we can look to incorporate it again in the future

[patty69ih]

When I add a PERSONAL TEXT/MESSAGE at the checkout at the payment process and I get the order confirmation E-mail my text is missing in the confirmation.

So I am not sure if my information has reached IH UK team.

This is especially a problem because I am not located in the UK. I would like to avoid mistakes in the order processing because sending back and forth to the UK is expensive. So it would be good to see my order message text in the order confirmation E-Mail-

My workaround was to send a reply to IH UK with my order confirmation,

[goosehd]

@Alex said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

@SKT said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:
On the old site there was a step during check out where you could leave a message for the crew

@AdamJ can look into this, we have some other adjustments to make on the checkout page so will see what is possible. Is perhaps down to the shop app's quick checkout.

should we just email the crew referencing the order for a request like this now?

For now, yes please. You get an order conf email from us, just reply to that please (it should send to shop@ironheart.co.uk)

Also, I found it really useful to be able to buy return shipping as a stand anlone item in the event I wanted to send something back to IHUK for maybe a retrofit snap upgrade or hemming. Will there be a way to do that in the new system?

[patty69ih]

@goosehd said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

@patty69ih The wishlist is gone for now.

@Alex said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

@Travis2375 The wishlist was removed, from our stats it seemed to be a virtually unused feature on the old site. You're the second person to mention it, so if we get overwhelming feedback, we can look to incorporate it again in the future

patty69ih

Joined: 5 Mar 2024
@goosehd I did find the wishlist very usefull because I collected interesting IH goods in my wishlist and order then together. Every order costs 20 EUR, so I prefer Collective order.

Another advantage is to start the order from the wishlist. Then I don´t have to go thru the whole shop to find the certain goods again. They are already marked/saved in the wishlist.

I think telling the customers the advantages of a wishlist is better than to wait for a potential user response , especially when a user cannot imagine the advantages.

Look at amazon. The wishlist there is a powerful function and sure improves the sale volumes .

The old function was a bit hidden on the site.

[Ikeaparty]

Noticed the measurements on the 403 are not rendering, not sure how much past products matter but something I noticed when trying to compare measurements

[AdamJ]

@Ikeaparty thanks I have added in

[meltdown]

Can't sign up for email notifications on restocks on the store.

https://ironheart.co.uk/collections/good-art-hlywd/products/ps-rond-des?variant=49512818901258
I receive: "Something went wrong, please try again" in red after hitting the button.

[CosmoSix5]

Description issue with hoodie.

[Giles]

@ShopatIronHeart

[AdamJ]

@CosmoSix5 cheers for reporting, will sort

[T4920]

Don't know if I'm being stupid or not, but can't seem to locate the $50 voucher I was saving for the hickory cargo drop on the site. Can anyone assist? I could have sworn it was valid until July...

[ARNC]

@T4920 if this is the loyalty voucher, you might need to enter the code manually - the crew should be able to resend the email if you’ve lost it.

[T4920]

@ARNC that's the one! Thanks, I'll scour my emails! Hope you're well

[ARNC]

@T4920 yes, I’m good thanks - hope you are too!

[Subprime]

Hey guys, I noticed the IHSH-290-RED wasn't showing when filtering by weight or color in the shirt tab. See screenshot 1 and 2 below:

The shirt shows up when searching in the top right (global) search box:

[Alex]

@Subprime its not in the shirts category as it's in the outlet, however I can see the latest outlet additions are not showing their discounted price correctly, so we will need to work out whats gone wrong there in the morning UK time, and someone will come back to you here. Sorry about that