New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

[T4920]

Don't know if I'm being stupid or not, but can't seem to locate the $50 voucher I was saving for the hickory cargo drop on the site. Can anyone assist? I could have sworn it was valid until July...

[ARNC]

@T4920 if this is the loyalty voucher, you might need to enter the code manually - the crew should be able to resend the email if you’ve lost it.

[T4920]

@ARNC that's the one! Thanks, I'll scour my emails! Hope you're well

[ARNC]

@T4920 yes, I’m good thanks - hope you are too!

[Subprime]

Hey guys, I noticed the IHSH-290-RED wasn't showing when filtering by weight or color in the shirt tab. See screenshot 1 and 2 below:

The shirt shows up when searching in the top right (global) search box:

[Alex]

@Subprime its not in the shirts category as it's in the outlet, however I can see the latest outlet additions are not showing their discounted price correctly, so we will need to work out whats gone wrong there in the morning UK time, and someone will come back to you here. Sorry about that

[CosmoSix5]

@ShopatIronHeart @AdamJ I experienced an issue that may be a bug or not. When checking out only one gift card can be used per transaction. The previous system allowed multiple.

[goosehd]

@CosmoSix5 Word of advice. IHUK are very good at what they do and are extremely helpful when they can. As with any problem there are multiple ways to address issues and to seek resolution. One of them is to contact them directly through email and explain your situation. If they can help you, they will.

Reading through your post history, you often have complained about various issues and come off with a negative tone. You may not mean it or even know that you are doing it, but I am asking that you please watch how and what you post.

We all have bad days and feel like venting. Many of us vent here and find that others are supportive and caring. That’s what this place is all about. It’s a network of like minded people who love denim and the various other topics we discuss on a daily basis. It’s often said, that many of us come for the clothes, but stay for the people. I did and now visit these people I’ve met here whenever I can.

[CosmoSix5]

@goosehd edited to just the issue.

[yannis]

I was never able or had the option to use multiple coupons for the same item. It may mean that I don't know how and it was possible. I am in retail myself and usually options like that are limited to one per item. Again I am not saying that it was not possible but if it was it will be the exception in the world of retail.

[DrPat]

Clicking on the “Recent Posts” link on the start page leads to a nonexistent page. This happens both on the mobile and desktop.

[AdamJ]

@DrPat cheers Pat, @jtaylor69 presume this is an easy fix?

[AdamJ]

@CosmoSix5 I am not sure it's possible to "stack" them as you intended. I think moving forward, if you have multiple, we could most likely combine them in anticipation of a purchase you're planning on making. I will certainly take a further look

[AdamJ]

@CosmoSix5 following up from my previous message. The system allows for more than one "Gift Card" to be used per order. Not to be confused with "Discount Codes" which are allowed up to x1 per order. You can see here I've got two Gift Cards and one Discount Code.

Instead of buying multiple vouchers it's likely easier to save the money and checkout in one-go, to avoid the time it takes to apply them to your order etc. I appreciate this is likely only an issue for high demand items

[CosmoSix5]

The only discount code I have is the loyalty 50$. The rest are just gift cards. It's obviously working for you, I do have a screen shot showing the issue for me. I'm unable to upload it however.

[goosehd]

@CosmoSix5 Maybe you could email them a screenshot to shop@ironheart.co.uk

That may work.

[Alex]

@CosmoSix5 I understand the issue you are having, but we cannot replicate it on our end. As @goosehd suggests, email to shop@ironheart.co.uk is the best way for us to resolve this with you directly as this seems to be an issue specific to you. Drop us a note, and we will pick it up from there

[jerkules]

** immediately tries to use AJTEST discount code **

[goosehd]

@jerkules did it work?

[JoshC]

@goosehd ** immediate decline and blocked account **