New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

[tody]

@SKT try the forgot password function again?

[SKT]

I’ll try. For the record this is the error message I’m getting…

[tody]

@SKT this may be something else. shop software seems to have some protection functions running in the background, which goes wrong in your case.
different browser, different device, cleared you cache, all the usual stuff?

[SKT]

@tody will try again on different browser

[SKT]

Well that’s weird, I got it to work in Mozilla but not DuckDuckGo. Maybe browser settings were the problem…thanks @tody

[Alex]

@SKT the message you posted suggested you failed the capcha. Duck Duck Go is super privacy browser right? Perhaps it blocked the capcha and therefore you 'failed' it?

[SKT]

@Alex I think that was it. I turned off most of the security settings and it worked like a charm.

[Alex]

you can 100% browse the site without cookies and stuff, but you will struggle to do a lot with capha turned off, on our site and elsewhere

[motojobobo]

I’ll need help here.
Tried the ‘forgot password’ function but never got the email. Checked JUNK and Trash folders with no luck.
So stuck at that point.
USING: Ipad, Safari

[AdamJ]

@motojobobo I have just sent you a new account invite, please let me know if you get it!

[motojobobo]

Thankyou @AdamJ , that worked smoothly!
All set now.

[AdamJ]

@motojobobo Thanks, glad to hear it. Sorry for the inconvenience!

[SKT]

On the old site there was a step during check out where you could leave a message for the crew…say if you were wanting a certain waist measurement, etc. I don’t see a place to do that on the new system…should we just email the crew referencing the order for a request like this now? Also, I found it really useful to be able to buy return shipping as a stand anlone item in the event I wanted to send something back to IHUK for maybe a retrofit snap upgrade or hemming. Will there be a way to do that in the new system?

[Alex]

@SKT said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

On the old site there was a step during check out where you could leave a message for the crew

@AdamJ can look into this, we have some other adjustments to make on the checkout page so will see what is possible. Is perhaps down to the shop app's quick checkout.

should we just email the crew referencing the order for a request like this now?

For now, yes please. You get an order conf email from us, just reply to that please (it should send to shop@ironheart.co.uk)

Also, I found it really useful to be able to buy return shipping as a stand anlone item in the event I wanted to send something back to IHUK for maybe a retrofit snap upgrade or hemming. Will there be a way to do that in the new system?

@Graham can chime in here

[AdamJ]

@SKT Alex mentioned the Shop App but on the primary website, there is a field here

If this does not appear for you let me know and I'll take a further look

[Graham]

@SKT

With our new returns portal which is fantastic and auto generates your return label as soon as you request your return, we really did not want to have return labels on the site as well to confuse things. If one ever needs a returns label outside of our returns portal, just let one of the crew know and we can create the order and send you a payment link in about 30 seconds on our new platform. This way if you want to send something in for a snap upgrade we can send you a link for the return shipping, snap upgrade etc all in one hit as it was getting wuite muddied on the order screen if one orders a snap upgrade on one order and a shipping label on another which was happening quite often.

[SKT]

@Graham thanks man…makes total sense to not have it listed as it would be confusing.

@AdamJ i can’t get that field to come up no matter what I do in the checkout process. Using DuckDuckGo and Firefox on iPhone 14pro.