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    Iron Heart Fall/Winter 2025 Live Reveal - Thursday 12th of June at 1700BST

    WESCO

    Footwear
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    • Baba-sanB
      Baba-san
      The Unwoven
      @setyoustraight
      Joined:

      @setyoustraight - nice selection of boot there!

      I love my Wesco's - and Vibergs for that matter but I do have quite a gripe about my Ship John Derrolls that I just must get of my chest!

      Back in Aug 21 I ordered a pair of these fine boots from SJ they were shipped and delivered to me in June22. Sine then I have worn these very sparingly and in rotation with my other boots. One of the reasons initially was the footbed seems a bit too large, but this was solved with some custom insoles.

      Anyway - moving on to today and on putting them on for the first time in an age I found a split or tear in the leather just above the strap on the right boot. On closer inspection the stitching remains intact but the leather or 'rough out' appears to have failed.

      So onto SJ first think this morning - to their credit they quickly got in touch directly with Wesco and came back to me with the following response almost by returnIMG_1747.jpeg IMG_1746.jpeg IMG_1748.jpeg IMG_1750.jpeg IMG_1751.jpeg :

      Hi Nick,
      Wesco is saying that their warranty on issues such as this is 90 days and because you have been wearing the boots for 2+ years, you would be responsible for paying for a rebuild if you want Wesco to fix them. You may want to check locally and see if there is a cobbler or shoe repair business that could patch them. It would most likely be easier and more cost effective than waiting 4+ months and paying shipping both ways and rebuild fees. Sorry I don’t have a better solution for you.

      Well - is this acceptable?
      for my mind it is not the response I was looking for. We know Wesco pride themselves on the craftsmanship and quality of their products, but to me this is a failure of the leather, not caused by wear and tear, but by substandard original product - in in this case the hide the boot was constructed from.

      What kind of response was I looking for?

      Certainly not this - its almost as if Wesco are saying - tough - its not our problem.

      Of course I should be able to have them fixed over here in the UK

      I'd like to ask the question

      Am I being unreasonable?

      last edited by MizmazzleM 1 Reply Last reply Reply Quote 1
      • T
        thooy05
        Raw and Unwashed
        Joined:

        the shop vancouver olive xlt
        IMG_5967.jpeg

        last edited by 1 Reply Last reply Reply Quote 5
        • MizmazzleM
          Mizmazzle
          見習いボス
          @Baba-san
          Joined:

          @Baba-san man! I feel your frustration on this one. We pay a premium price for a premium product. When those products fail, we expect a premium customer service experience.

          Since you’re all the way in the UK it seems your best option is to have the boot fixed locally. That doesn’t remove the bad taste in your mouth from not getting the response you’d have liked…but again, the shipping to Oregon and back plus wait time will probably be more than the cost of handling the issue locally.

          In the easy chair with my boots on, melted whiskey in my hand. Could'na been asleep for more than three hours...time to go to work again...

          last edited by Baba-sanB 1 Reply Last reply Reply Quote 1
          • Baba-sanB
            Baba-san
            The Unwoven
            @Mizmazzle
            Joined:

            @Mizmazzle thanks for the response my friend…I am glad you are with me on this one as I have been questioning myself thinking I was being a little too expectant of a better response from wesco.

            I’ve since sorted them to be fixed locally so I am sure they will be fine !

            last edited by FlavourFadeF 1 Reply Last reply Reply Quote 1
            • FlavourFadeF
              FlavourFade
              Raw and Unwashed
              @Baba-san
              Joined:

              @Baba-san I am with @Mizmazzle here, I think even if these products may be worth their prices, the producers should not forget that it's still a lot of money and a certain "after sales care" can be expected.

              Insta: free_the_fades

              wtb:
              The Pale Rider XXL

              last edited by 1 Reply Last reply Reply Quote 1
              • goosehdG
                goosehd
                Mod Squad
                Joined:

                To be the devil’s advocate…Two years is a long time and I’m pretty sure we have all heard the stories of the car that was only driven on the weekends, etc, etc. Not saying that Wesco is in the right, but I do understand their viewpoint. Even meeting in the middle may have soothed the situation some.

                I often find that how a situation is dealt with depends on how it was presented to them in the first place. Because a third party was involved, the story may have been muddied along the way and you may have gotten a different response by contacting Wesco directly.

                Also, I know that Wesco is under pressure right now with back orders and that may (or may not) have contributed to their response. Knowing you can’t produce boots in timely manner may have meant they’re unable to take on repairs at the current time.

                Just throwing it out there, that there are always many sides to a story.

                "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                last edited by 1 Reply Last reply Reply Quote 4
                • goosehdG
                  goosehd
                  Mod Squad
                  Joined:

                  @Baba-san Just want to clarify that I do not doubt your story and the point I was trying to make is that too many people have used a “story” trying to return goods or have them repaired effectively desensitizing retailers to honest wear and tear issues.

                  "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                  last edited by 1 Reply Last reply Reply Quote 0
                  • M
                    Mlwdp
                    Raw and Unwashed
                    Joined:

                    IMG_5206.jpeg

                    last edited by 1 Reply Last reply Reply Quote 3
                    • OaktaviaO
                      Oaktavia
                      見習いボス
                      Joined:

                      1000047459.jpg 1000047461.jpg

                      I've been wearing these horsehide Mr. Lous all around the south of Iceland over the past few days. They have been so sturdy and comfortable, totally broken in. Nice Icelandic patina on there now and will not be cleaned off!

                      IG: electricindigowizard

                      "Possibly splitting hairs, but I consider @Oaktavia to be the beardy, dank High Magus of this denim game…" @neph93

                      WTB: IHJ-72- XL/XXL

                      last edited by InorganicI 1 Reply Last reply Reply Quote 8
                      • InorganicI
                        Inorganic
                        Haraki san Student
                        @Oaktavia
                        Joined:

                        @Oaktavia yo - these look great & keep the photos of Iceland coming - question for you re:sizing - did you take your regular shoe size in your Mr. Lous (i.e. vans size) or did you size down at all? Thanks!

                        last edited by OaktaviaO 1 Reply Last reply Reply Quote 1
                        • OaktaviaO
                          Oaktavia
                          見習いボス
                          @Inorganic
                          Joined:

                          @Inorganic thanks dude and so glad you like the photos. I have more to share although my time here has nearly come to an end. Heading to Gosport tomorrow.

                          I went with my Vans size I believe, regular 11.5 but I could wear a 12 too I'd bet.

                          IG: electricindigowizard

                          "Possibly splitting hairs, but I consider @Oaktavia to be the beardy, dank High Magus of this denim game…" @neph93

                          WTB: IHJ-72- XL/XXL

                          last edited by 1 Reply Last reply Reply Quote 2
                          • H
                            hgering27
                            Raw and Unwashed
                            @setyoustraight
                            Joined:

                            @setyoustraight

                            I was curious, or if anyone else can maybe chime in…
                            I wear a 10.5E Mister Lou and just ordered the WE-CXL7710705-BLK - Custom Boss Engineer Chromexcel - Black from the IH Germany website in 10.5D. I spoke with Chris before I ordered about the sizing and he said it would definitely work so I’m assuming I’m good to go, but just curious about others experience if they’ve tried both these style boots.

                            instagram: @harrisongering

                            last edited by 1 Reply Last reply Reply Quote 0
                            • M
                              Mlwdp
                              Raw and Unwashed
                              Joined:

                              Roller Magazine x Wesco Romeo

                              I don’t wear these that much anymore. Would love for Ironheart to do their spin on the Romeo’s.

                              IMG_5529.jpeg

                              last edited by Danimal506D SKTS 2 Replies Last reply Reply Quote 7
                              • Danimal506D
                                Danimal506
                                Haraki san Expert
                                @Mlwdp
                                Joined:

                                @Mlwdp Romeos are so comfy! This pair looks great

                                WTB:
                                IHC-06
                                IHSW-70 L or XL
                                UHF Pillow Cover

                                last edited by 1 Reply Last reply Reply Quote 1
                                • SKTS
                                  SKT
                                  見習いボス
                                  @Mlwdp
                                  Joined:

                                  @Mlwdp said in WESCO:

                                  Would love for Ironheart to do their spin on the Romeo’s.

                                  IMG_5529.jpeg

                                  Seconded

                                  last edited by 1 Reply Last reply Reply Quote 4
                                  • H
                                    hgering27
                                    Raw and Unwashed
                                    Joined:

                                    Just got these back from being resoled at unsung house. They didn’t need to be, but I really wanted to do a lugsole swap and I’m so happy I did. These are the custom pair from the ironheart Germany site but with the lug sole has more of the black bear look, which I love. These turn around time was insanely fast. I booked an appointment and sent out a few days prior to the appointment date. All in all about a 2 week turn around time

                                    IMG_4126.jpeg

                                    instagram: @harrisongering

                                    last edited by MizmazzleM 1 Reply Last reply Reply Quote 8
                                    • T
                                      thooy05
                                      Raw and Unwashed
                                      Joined:

                                      Arrived this today!
                                      IMG_7064.jpeg
                                      IMG_7068.jpeg

                                      last edited by 1 Reply Last reply Reply Quote 11
                                      • GilesG
                                        Giles
                                        IHUK Crew
                                        @endo
                                        Joined:

                                        @endo said in WESCO:

                                        Just ordered these, Roughout Burlap.
                                        Can't wait to get them (in 8 months or so).

                                        Those were the days 🙂

                                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                        last edited by 1 Reply Last reply Reply Quote 3
                                        • Denimhead 0D
                                          Denimhead 0
                                          Iron Heart Deity
                                          Joined:

                                          Mr Lou’s

                                          EB2C7A3D-17EC-4FAB-BAFA-C0249C67146E.jpeg

                                          IG - gratefuldenimhead (jeans and boots), Norseamerican (bicycles)

                                          last edited by RossR 1 Reply Last reply Reply Quote 13
                                          • RossR
                                            Ross
                                            IHUK Crew
                                            @Denimhead 0
                                            Joined:

                                            @Denimhead-0 Now those have had some proper wear! looking great!

                                            last edited by 1 Reply Last reply Reply Quote 2
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