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New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

Sales - The Iron Heart Position…..

The Resource Centre
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  • A
    ARNC
    啓蒙家
    Joined: 13 Dec 2020

    I guess once people have tuned in to what IH do, they will get why you don’t behave like other retailers. When products are timeless and often in demand many years after initial release there’s no need for regular sales every few months.

    A discount is nice, but probably doesn’t make much difference on a cost-per-wear basis. A model that provides the legendary IH customer service and everything else we love is, in my mind, worth far more.

    “Every day that you survive you get a free sunset“

    last edited by 5 Aug 2022, 17:12 1 Reply Last reply Reply Quote 0
    • D
      DrPat
      Iron Heart Deity
      Joined: 9 Oct 2009

      Last year that post would have only consisted of 4 capital letters.  I guess that’s the benefit of retirement [emoji6].

      Thanks for the info.

      last edited by 5 Aug 2022, 17:26 1 Reply Last reply Reply Quote 0
      • E
        endo
        見習いボス
        Joined: 29 May 2020

        @Giles:

        we can spend money on R&D, pursue off-the-wall ideas, sample interesting things, pay our staff well, spend a massive proportion of our time on customer service etc. etc. etc

        and that's why it's so good to be an IH customer and a part of this community

        si tacuisses

        last edited by 5 Aug 2022, 17:55 1 Reply Last reply Reply Quote 0
        • G
          Giles
          IHUK Crew
          Joined: 22 Sept 2009

          @DrPat:

          Last year that post would have only consisted of 4 capital letters.  I guess that’s the benefit of retirement [emoji6].

          Thanks for the info.

          IS THIS BETTER.  FUCK OFF  🙂 🙂 🙂 🙂

          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

          last edited by 5 Aug 2022, 18:01 1 Reply Last reply Reply Quote 0
          • P
            popvulture
            見習いボス
            Joined: 2 Oct 2018

            People love to complain. I applaud your tact — my response would probably be the above method 😉

            WTB
            IHSH-IHG-BLK XXL
            Sugar Cane Coke Stripe SS L charcoal

            last edited by 5 Aug 2022, 18:03 1 Reply Last reply Reply Quote 0
            • D
              DrPat
              Iron Heart Deity
              Joined: 9 Oct 2009

              Yes!  Very nostalgic.

              last edited by 5 Aug 2022, 18:03 1 Reply Last reply Reply Quote 0
              • G
                goosehd
                Mod Squad
                Joined: 8 Apr 2016

                much better…I'll be able to sleep soundly tonight  🙂

                "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                last edited by 5 Aug 2022, 18:04 1 Reply Last reply Reply Quote 0
                • E
                  endo
                  見習いボス
                  Joined: 29 May 2020

                  @Giles:

                  @DrPat:

                  Last year that post would have only consisted of 4 capital letters.

                  IS THIS BETTER.  FUCK OFF  🙂 🙂 🙂 🙂

                  just 4 @Giles c'mon, you can do better  😃

                  si tacuisses

                  last edited by 5 Aug 2022, 18:05 1 Reply Last reply Reply Quote 0
                  • G
                    Giles
                    IHUK Crew
                    Joined: 22 Sept 2009

                    FFS GF, better things to do with my time…..

                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                    last edited by 5 Aug 2022, 18:09 1 Reply Last reply Reply Quote 0
                    • E
                      endo
                      見習いボス
                      Joined: 29 May 2020

                      😉

                      si tacuisses

                      last edited by 5 Aug 2022, 18:21 1 Reply Last reply Reply Quote 0
                      • V
                        vaquero357
                        Banned
                        Joined: 9 Aug 2020

                        …I can't tell you how much I appreciate the candid, direct and honest approach in explaining the many facets of your business, bravo! 😎 I hope it never changes.
                        ...I just spent a grip right before the sale and I would of saved money had I'd known about the sale weeks earlier but I get it and I respect your explanation of the retail business side. It makes sense to me.
                        ...Iron Heart is a special product and sometimes 'that's just the way love goes honey!'. 😘 😉
                        ...and I still jumped in on the sale, I had to, HAD TO. 🙂

                        last edited by 5 Aug 2022, 20:31 1 Reply Last reply Reply Quote 0
                        • G
                          goosehd
                          Mod Squad
                          Joined: 8 Apr 2016

                          I think most of us came here for the clothes and gear…we stay because of the people and relationships we’ve made.

                          My closet’s full, I don’t need another item…(there’s always something else), but the people are truly something special.  🙂

                          "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                          last edited by 5 Aug 2022, 23:24 1 Reply Last reply Reply Quote 1
                          • S
                            seawolf
                            Mod Squad
                            Joined: 28 Oct 2011

                            @Giles:

                            @seawolf:

                            "People come for the food, and come back for the service." This is something that really applies to Iron Heart.

                            I'll go back to a restaurant that serves average food if the staff are great.  I go for the experience, and the food is just part of the gig….

                            100%. And if the service is great, it can really make up for a dish that's mediocre. How bad would that exact same mediocre dish come across if the service was also mediocre? You're absolutely right about the experience. And to bring it around full circle, I can buy clothes anywhere, but I know that the IHUK crew gets it done right with a smile, every time. And I'll never forget ordering jackets and them being delivered to me in the middle of the ocean, and being given extra time to return the one I didn't keep because I needed time to get ashore to Dubai and ship it back.

                            “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

                            @zeebeeleather

                            last edited by 6 Aug 2022, 00:17 1 Reply Last reply Reply Quote 0
                            • W
                              Weft 4 Dead
                              Raw and Unwashed
                              Joined: 14 Feb 2021

                              I kind of like the lack of guaranteed sales. You know where you stand, you don’t get burned buying something full-price which is then discounted the next day, and it keeps the fast sellers on the shelves just a teensy bit longer.

                              last edited by 6 Aug 2022, 12:18 1 Reply Last reply Reply Quote 0
                              • NikN
                                Nik
                                Raw and Unwashed
                                Joined: 12 Nov 2020

                                Sales are good for making people feel like they are getting a deal but we would probably all appreciate a more transparent world where the price we pay for things is a fair one.

                                last edited by 6 Aug 2022, 21:31 1 Reply Last reply Reply Quote 1
                                • KasiK
                                  Kasi
                                  見習いボス
                                  Joined: 9 Oct 2014

                                  I came across a message on Facebook, sale happening got nothing in stock..

                                  What the point of the sale.

                                  Am thinking to my self, you like something buy it, before it gone.

                                  Don’t wait for sale to happen.

                                  When the sale happen get lucky find something.

                                  I always find something to buy.

                                  Sometimes buy the second time in the sale again

                                  Sent from my iPhone using Tapatalk

                                  The world's insane
                                  While you drink champagne
                                  And I'm livin' in black rain 4Q 🖕

                                  last edited by 6 Aug 2022, 21:44 1 Reply Last reply Reply Quote 0
                                  • CosmoSix5C
                                    CosmoSix5
                                    Haraki san Prodigy
                                    Joined: 4 Sept 2023

                                    It's a different model for this day and age for sure. Takes some getting used to. But customer service and the quality are something once you dip your toe. Not just IHUK either. I've bought from several retailers and the presentation, signed notes, stickers ECT are something else. J Crew and Ralph Lauren are not cheap, and they come in a box a clear bag and an invoice. But they're 20% off lol. I do appreciate the few sales and do take advantage of eBay sellers taking advantage of the yen carry, all cards on the table.

                                    WTB Brund Flannel 2 or 3x

                                    last edited by CosmoSix5 28 Dec 2024, 03:11 1 Reply Last reply Reply Quote 1
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