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New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

Sales - The Iron Heart Position…..

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  • D
    Dmart
    啓蒙家
    Joined: 24 Mar 2021

    I really appreciate the transparency, which is rare in todays business world.
    I just have difficulties to understand the purpose of the post. Maybe it’s because I’m not native English, but I read it a bit like a justification of why you do the things the way you do.
    Everything you state makes perfectly sense to me. You are, or should be, a profit oriented business, not an NPO. There should be no questions around how you do a sale or am I missing something?

    last edited by 5 Aug 2022, 13:06 1 Reply Last reply Reply Quote 0
    • N
      Nik
      Raw and Unwashed
      Joined: 12 Nov 2020

      I think the purpose of the post is to explain why IH does things slightly differently. Rare and good to get this kind of transparency. Thanks @Giles and IH team
      PS I just ordered from the sale despite being on holiday in France… Looking forward to coming to Gosport in the end of August to pick up!

      last edited by 5 Aug 2022, 13:16 1 Reply Last reply Reply Quote 0
      • G
        Giles
        IHUK Crew
        Joined: 22 Sept 2009

        @Dmart:

        I just have difficulties to understand the purpose of the post.

        Because we are always being asked things like:

        When is your next sale?
        Why have you excluded stuff from the sale?
        Why don't you do regular 6 monthly sales?
        Some brands slash prices massively at the end of a season, why don't you?

        And I bet the CS team could come up with a few more…..

        Now I can just point people to this post rather than re-inventing the wheel everytime I reply....

        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

        last edited by 5 Aug 2022, 14:01 1 Reply Last reply Reply Quote 1
        • D
          Dmart
          啓蒙家
          Joined: 24 Mar 2021

          Thanks Giles. I’m surprised by these questions but I guess that’s how it is and what you need to deal with on a daily basis.
          For me, just keep doing what you’re doing! Love the staff, the stuff, the brand and the community!

          last edited by 5 Aug 2022, 14:19 1 Reply Last reply Reply Quote 0
          • S
            seawolf
            Mod Squad
            Joined: 28 Oct 2011

            The amount of time your staff has spent on customer service is apparent, and appreciated. And I think customer service is one of the most underrated aspects of running a customer-facing business well. There's a saying in the restaurant business that applies to retail as well: "People come for the food, and come back for the service." This is something that really applies to Iron Heart.

            As far as sales go, I'll forever be a fan of high quality items that stand the test of time, and I don't mind paying full price for IH items because they absolutely define that category, and it's cool when a sale pops up because I can grab a few more things for my collection. And I always appreciate the transparency that comes from IHUK with things like this, so thank you @Giles, et al.

            “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

            @zeebeeleather

            last edited by 5 Aug 2022, 14:34 1 Reply Last reply Reply Quote 0
            • G
              Giles
              IHUK Crew
              Joined: 22 Sept 2009

              @seawolf:

              "People come for the food, and come back for the service." This is something that really applies to Iron Heart.

              I'll go back to a restaurant that serves average food if the staff are great.  I go for the experience, and the food is just part of the gig….

              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

              last edited by 5 Aug 2022, 14:37 1 Reply Last reply Reply Quote 0
              • A
                ARNC
                啓蒙家
                Joined: 13 Dec 2020

                I guess once people have tuned in to what IH do, they will get why you don’t behave like other retailers. When products are timeless and often in demand many years after initial release there’s no need for regular sales every few months.

                A discount is nice, but probably doesn’t make much difference on a cost-per-wear basis. A model that provides the legendary IH customer service and everything else we love is, in my mind, worth far more.

                “Every day that you survive you get a free sunset“

                last edited by 5 Aug 2022, 17:12 1 Reply Last reply Reply Quote 0
                • D
                  DrPat
                  Iron Heart Deity
                  Joined: 9 Oct 2009

                  Last year that post would have only consisted of 4 capital letters.  I guess that’s the benefit of retirement [emoji6].

                  Thanks for the info.

                  last edited by 5 Aug 2022, 17:26 1 Reply Last reply Reply Quote 0
                  • E
                    endo
                    見習いボス
                    Joined: 29 May 2020

                    @Giles:

                    we can spend money on R&D, pursue off-the-wall ideas, sample interesting things, pay our staff well, spend a massive proportion of our time on customer service etc. etc. etc

                    and that's why it's so good to be an IH customer and a part of this community

                    si tacuisses

                    last edited by 5 Aug 2022, 17:55 1 Reply Last reply Reply Quote 0
                    • G
                      Giles
                      IHUK Crew
                      Joined: 22 Sept 2009

                      @DrPat:

                      Last year that post would have only consisted of 4 capital letters.  I guess that’s the benefit of retirement [emoji6].

                      Thanks for the info.

                      IS THIS BETTER.  FUCK OFF  🙂 🙂 🙂 🙂

                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                      last edited by 5 Aug 2022, 18:01 1 Reply Last reply Reply Quote 0
                      • P
                        popvulture
                        見習いボス
                        Joined: 2 Oct 2018

                        People love to complain. I applaud your tact — my response would probably be the above method 😉

                        WTB
                        IHSH-IHG-BLK XXL
                        Sugar Cane Coke Stripe SS L charcoal

                        last edited by 5 Aug 2022, 18:03 1 Reply Last reply Reply Quote 0
                        • D
                          DrPat
                          Iron Heart Deity
                          Joined: 9 Oct 2009

                          Yes!  Very nostalgic.

                          last edited by 5 Aug 2022, 18:03 1 Reply Last reply Reply Quote 0
                          • G
                            goosehd
                            Mod Squad
                            Joined: 8 Apr 2016

                            much better…I'll be able to sleep soundly tonight  🙂

                            "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                            last edited by 5 Aug 2022, 18:04 1 Reply Last reply Reply Quote 0
                            • E
                              endo
                              見習いボス
                              Joined: 29 May 2020

                              @Giles:

                              @DrPat:

                              Last year that post would have only consisted of 4 capital letters.

                              IS THIS BETTER.  FUCK OFF  🙂 🙂 🙂 🙂

                              just 4 @Giles c'mon, you can do better  😃

                              si tacuisses

                              last edited by 5 Aug 2022, 18:05 1 Reply Last reply Reply Quote 0
                              • G
                                Giles
                                IHUK Crew
                                Joined: 22 Sept 2009

                                FFS GF, better things to do with my time…..

                                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                last edited by 5 Aug 2022, 18:09 1 Reply Last reply Reply Quote 0
                                • E
                                  endo
                                  見習いボス
                                  Joined: 29 May 2020

                                  😉

                                  si tacuisses

                                  last edited by 5 Aug 2022, 18:21 1 Reply Last reply Reply Quote 0
                                  • V
                                    vaquero357
                                    Banned
                                    Joined: 9 Aug 2020

                                    …I can't tell you how much I appreciate the candid, direct and honest approach in explaining the many facets of your business, bravo! 😎 I hope it never changes.
                                    ...I just spent a grip right before the sale and I would of saved money had I'd known about the sale weeks earlier but I get it and I respect your explanation of the retail business side. It makes sense to me.
                                    ...Iron Heart is a special product and sometimes 'that's just the way love goes honey!'. 😘 😉
                                    ...and I still jumped in on the sale, I had to, HAD TO. 🙂

                                    last edited by 5 Aug 2022, 20:31 1 Reply Last reply Reply Quote 0
                                    • G
                                      goosehd
                                      Mod Squad
                                      Joined: 8 Apr 2016

                                      I think most of us came here for the clothes and gear…we stay because of the people and relationships we’ve made.

                                      My closet’s full, I don’t need another item…(there’s always something else), but the people are truly something special.  🙂

                                      "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                                      last edited by 5 Aug 2022, 23:24 1 Reply Last reply Reply Quote 1
                                      • S
                                        seawolf
                                        Mod Squad
                                        Joined: 28 Oct 2011

                                        @Giles:

                                        @seawolf:

                                        "People come for the food, and come back for the service." This is something that really applies to Iron Heart.

                                        I'll go back to a restaurant that serves average food if the staff are great.  I go for the experience, and the food is just part of the gig….

                                        100%. And if the service is great, it can really make up for a dish that's mediocre. How bad would that exact same mediocre dish come across if the service was also mediocre? You're absolutely right about the experience. And to bring it around full circle, I can buy clothes anywhere, but I know that the IHUK crew gets it done right with a smile, every time. And I'll never forget ordering jackets and them being delivered to me in the middle of the ocean, and being given extra time to return the one I didn't keep because I needed time to get ashore to Dubai and ship it back.

                                        “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

                                        @zeebeeleather

                                        last edited by 6 Aug 2022, 00:17 1 Reply Last reply Reply Quote 0
                                        • W
                                          Weft 4 Dead
                                          Raw and Unwashed
                                          Joined: 14 Feb 2021

                                          I kind of like the lack of guaranteed sales. You know where you stand, you don’t get burned buying something full-price which is then discounted the next day, and it keeps the fast sellers on the shelves just a teensy bit longer.

                                          last edited by 6 Aug 2022, 12:18 1 Reply Last reply Reply Quote 0
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