Random Rants
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That helps (apparently), but has made no difference. In each of the 3 cases, I have a signature.
Two of the scams were to addresses in The US. The items I shipped have subsequently turned up on Indonesian forums at well below retail.
The latest one was shipped to Malaysia. The message I got from Paypal with the original order was to get verification of address. I did, and guess what the effing reversal happened anyway (and yes it was signed for)…...
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Good luck in sorting this out!
Aren't credit cards linked to a billing address? Is there any way to check that before shipping? If so, maybe it's better to deal only with them and not PayPal.
If a niche product like IH is subject to scams, I'd hate do see what dealers of mainstream luxury goods have to deal with.
If an IH cordovan wallet appears at a cheap price on some other forum, please let me know. Could be the one stolen from me a few weeks ago.
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can you remember which department you spoke to?
this was 2007, I have checked if I still have any email conversation, but could not find them. I know that after I got mad about their behaviour, I was called by a guy the other day, from some kind of internal regulation department, would guess he was a lawyer. And after some talking, they agreed to re-investigate some cases and after some days, got called again that they found a solution for my concerns. And basically after this point there were no major problems again. From time to time there was / is a fraud attempt, but after I had submit the shipping proof, cases got pretty fast closed to my favor.
Check if your account have some kind of seller protection and if this is the case, tell them directly that you have sent only to the confirmed address's and with insured UPS, UPS shoud also be able to submit you a proof of recieve at the confirmed address. So that it is 100% clear that you followed all signed rules. And don't accept a no… hope this helps in any way, good luck
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We have a had a total of USD3,000 of chargebacks from Malaysia and Indonesia in the last month. I'm seriously considering only shipping to people there who we "know". A chargeback is basically fraudulent use of a credit card or PayPal. In every case, we have followed the advice we have been given, but we have still been stiffed.
I am in a VERY bad mood…................
WTF! I don't really understand it. Don't you actually get the payment before shipping? Anyway that sucks very hard. I am in the middle of setting up on line store so really need to look in to this
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