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    Discover our "What Is?" section to learn more about denim!

    IRON HEART WEBSITE V5 - NEW WEBSITE LAUNCHING 18TH JANUARY

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    • K
      kkibbey23
      Haraki san Prodigy
      Joined:

      @Alex:

      @kkibbey23:

      New website seems good!

      But…. when I’ve tried going to the forum link I already had on my browser it comes up pants down image. Just a heads up. Maybe I need to jut clear everything and start over?  Going from the new website it worked great...

      https://www.ironheart.co.uk/forum/index.php

      Thank you!

      This is probably just a cache issue. If you give it a couple days and it’s still persisting, you could try clearing your browser cache and cookies.

      Yeah, seems to have fixed its self.

      On another note… when looking at products I don’t see the “see item discussed in forum” or whatever the official lingo was. That’s something I personally used a good bit. Was handy to check evo, or post questions etc. Although maybe I’m missing it, I thought it was always in the details on the very bottom?

      last edited by 1 Reply Last reply Reply Quote 0
      • goosehdG
        goosehd
        Mod Squad
        Joined:

        And not to be completely negative:  I think that this is brilliant!

        "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

        last edited by 1 Reply Last reply Reply Quote 0
        • AlexA
          Alex
          IHUK Crew
          Joined:

          @kkibbey23

          last edited by 1 Reply Last reply Reply Quote 0
          • AlexA
            Alex
            IHUK Crew
            Joined:

            @popvulture

            On mobile

            And desktop

            last edited by 1 Reply Last reply Reply Quote 0
            • AlexA
              Alex
              IHUK Crew
              Joined:

              @goosehd

              First of all, thanks for the feedback.

              My inital comments would be that your screen looks to be displaying things quite small. What device and browser are you using. Here is what my screen looks like at 100% resolution on a 13" MacBook Pro

              and yours for comparison:

              Assuming you are on a mac, try holding CMD and pressing 0 to reset the resolution to scale. If you are on a windows computer, hold the windows button and press 0.

              Let me know if that changes anything for you

              last edited by 1 Reply Last reply Reply Quote 0
              • Bums_FanB
                Bums_Fan
                Iron Heart Deity
                Joined:

                Glitch…some of the filters aren't working.

                From the home page, then shop, then shirts, I get to a page with all the shirts.  When I filter by categories (i.e. CPO, Denim and Chambray, Flannels, etc.), the page does not populate with the category selected rather it populates with everything.  That's 48 pages and 1429 items.

                I have only tried this with shirts.

                Note: there is another filter on the left column with the header of "shirt type".  That seems to be working fine.

                last edited by 1 Reply Last reply Reply Quote 0
                • AlexA
                  Alex
                  IHUK Crew
                  Joined:

                  @Bums_Fan thank you, this is an issue that was reported to the tech team yesterday, so it should be resolved soon

                  last edited by 1 Reply Last reply Reply Quote 0
                  • K
                    kkibbey23
                    Haraki san Prodigy
                    Joined:

                    @Alex  thanks! I was looking under the product description like before. Also apparently im blind[emoji1787]

                    Sent from my SM-G965U using Tapatalk

                    last edited by 1 Reply Last reply Reply Quote 0
                    • AlexA
                      Alex
                      IHUK Crew
                      Joined:

                      We wanted to move it out of there so that it was clickable even when all the descriptions are minimised. There are some pages missing forum links at the moment, this is a bug that is being worked on today

                      last edited by 1 Reply Last reply Reply Quote 0
                      • popvultureP
                        popvulture
                        見習いボス
                        Joined:

                        @Alex cheers!

                        WTB
                        IHSH-IHG-BLK XXL
                        Sugar Cane Coke Stripe SS L charcoal

                        last edited by 1 Reply Last reply Reply Quote 0
                        • AlexA
                          Alex
                          IHUK Crew
                          Joined:

                          @Kasi:

                          Hi

                          Alex
                          Mailing lists.
                          Thanks

                          This has been fixed Mo

                          last edited by 1 Reply Last reply Reply Quote 0
                          • zhivagoZ
                            zhivago
                            Raw and Unwashed
                            Joined:

                            I dig the new look, great job IHUK! I'm not able to get anything to compare though, I pick items to compare and the go to the comparison page and it says there are no items selected. Then if I do a search for items I get a 404 error code…really excited to get to the new check out though whenever it happens! 😃

                            Zhivago

                            MM: "we all got to start somewhere"

                            G: "Never once did he bitch, moan or complain.  He just motivated the team and got on with it"

                            last edited by 1 Reply Last reply Reply Quote 0
                            • GilesG
                              Giles
                              IHUK Crew
                              Joined:

                              Compare works for me.  You doing this….

                              https://www.ironheart.co.uk/forum/index.php?topic=12249.msg583535#msg583535

                              The search thing is a known fuck-up.

                              Sorry.

                              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                              last edited by 1 Reply Last reply Reply Quote 0
                              • PalmerP
                                Palmer
                                Iron Heart Deity
                                Joined:

                                The new look is awesome. Here are some things I've noticed from using the website on desktop and mobile:

                                I'm still not seeing the number of items in stock when viewing products.

                                I'm not able to click on a product image for a closer view. Sometimes if I click on an image the page reloads with some of the images overlaying on the text. This happens similarly on both mobile and desktop.

                                When browsing products on mobile it's hard to tell what I'm looking at because the the model number is not shown, only the first line of text about the product.

                                last edited by 1 Reply Last reply Reply Quote 0
                                • GilesG
                                  Giles
                                  IHUK Crew
                                  Joined:

                                  Thanks for your feedback @Palmer .  I'm sorry you are having these problems, we are steadily working through some really irritating bugs.

                                  And sorry in general that we have had so many glitches…

                                  "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • neph93N
                                    neph93
                                    見習いボス
                                    Joined:

                                    @Giles:

                                    Thanks for your feedback @Palmer .  I'm sorry you are having these problems, we are steadily working through some really irritating bugs.

                                    And sorry in general that we have had so many glitches…

                                    The lot number issue Palmer mentions is interesting. I noticed it during QC but before I could write it up it resolved itself. It is still fine on my iPhone XR. Is there a chance some things remain unresolved on the US mirror?

                                    «Stevie Heighway on the wing!
                                    We had dreams, and songs to sing…»

                                    • Dame Vera Lynn
                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • PalmerP
                                      Palmer
                                      Iron Heart Deity
                                      Joined:

                                      @Giles:

                                      Thanks for your feedback @Palmer .  I'm sorry you are having these problems, we are steadily working through some really irritating bugs.

                                      And sorry in general that we have had so many glitches…

                                      It’s no problem at all! Just wanted to let you guys know. I know that the site is gonna be awesome once you’re able to get the bugs hammered out.

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • ?
                                        A Former User
                                        Joined:

                                        I see this place as in house free beta testing, instead of a friendly kick in the butt after a public release. I’d rather it be that we “the forum” are released onto the new platform first, to perform our well established routines and report any problems that we see doing what we do. That way each person can provide their individual perspective on how the new site works for them, which is the whole idea anyway, before things are released to less interactive, less informed customers. That’s what I did, I reported the flaws I saw doing what I normally do on the site. I only use a fraction of the site, and other members probably use the site in completely different ways. If we are allowed to test it out first, it doesn’t have to have this unfortunate rough draft transparency. Looking at my comments in this page, since they were not followed by several other first hand reports, it seemed like an after the fact tarnishing of the release rather than a practical reporting of the user experience. That was not my intention. I actually have lots to say about user interface, but it’s not relevant once the site is permanently updated.

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • zhivagoZ
                                          zhivago
                                          Raw and Unwashed
                                          Joined:

                                          @Giles:

                                          Compare works for me.

                                          Works for me if I use Safari but not working in Chrome

                                          Zhivago

                                          MM: "we all got to start somewhere"

                                          G: "Never once did he bitch, moan or complain.  He just motivated the team and got on with it"

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • zhivagoZ
                                            zhivago
                                            Raw and Unwashed
                                            Joined:

                                            So more about the comparison feature, one of my personal favorites. When I am comparing different cuts I can only see the first few words which ends up cutting off the actual model number I am comparing. I tried posting a screenshot but didn't seem to want to work. @Giles pick 3 pair jeans in the same denim but in different cuts and i think you will see what I mean…

                                            None of this is meant to be complaining BTW, just beta feedback. More than confident all these issues will be resolved sooner than later!! Cheers!

                                            Zhivago

                                            MM: "we all got to start somewhere"

                                            G: "Never once did he bitch, moan or complain.  He just motivated the team and got on with it"

                                            last edited by 1 Reply Last reply Reply Quote 0
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