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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    SHIPPING

    The Resource Centre
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    • G
      Gonzalez
      Joined:

      I can only agree with the other swedes. The delivery guys from UPS will say they've tried to drop off the package and that nobody answered the door. Even at times where I've been home the entire day with a dog that barks like crazy as soon as somebody sets foot in the garden. I've got friends who've had the same experience with UPS.
      I cant recall ever having EMS deliver me anything though, so I cant say anything about them being better, or worse.

      last edited by 1 Reply Last reply Reply Quote 0
      • J
        jabber
        Joined:

        As for Czech Republic and Prague as my location, UPS guys are great. Always call my mobile phone beforehand attempted delivery, willing to solve any and every possible situation, meet elsewhere in town, whatever (one guy is super great, so great, I gave him my homemade marmelades for his kids).
        Its quite surprise for me to hear this swedish hassle, everything came to me from Caliroots, SNS via UPS with no problems.
        Anyway, EMS is reliable always and everywhere, bonus is Saturday and Sunday delivery in my country.

        Cheers, Martina

        last edited by 1 Reply Last reply Reply Quote 0
        • FridayF
          Friday
          Joined:

          @bagley920:

          @Finn666:

          why should he scam me?…i´m the one sending the package right!?

          Happens all the time Finn. That's a majority of my job. Stolen credit cards are used all the time to order products and ship them anywhere. Africa is a huge scam.

          Yeahh… Feck those scammers!! It effects everyone especially those expats who stays or works here in Africa, me included.... :o But for me who ever willing to accept my business gets my money  ::) Thanks G!!

          But the reality is scammers are all over.. As long as you do reference check properly it shouldnt be a problem.

          Now back to shipping... My experience selling and buying EMS is the best option. The most it takes me 4-7 days max. Cant give verdits on parcel pro ( UK EMS ) as my parcel has yet to arrive.  😢

          Tough, heavy and ready! = IRON HEART

          ~Shinici Haraki~

          last edited by 1 Reply Last reply Reply Quote 0
          • MattM
            Matt
            見習いボス
            Joined:

            Is it possible to waive the signature requirement for UPS if we don't mind having the package left @ the door or is that a standard w/ the shipping agreement?  If that isn't possible, can we request it be held @ the UPS facility?  I'm trying to avoid the likely one day delay that will occur when no one is home to accept the package.  Especially if it's on Friday which could turn into a full weekend delay.

            last edited by 1 Reply Last reply Reply Quote 0
            • GilesG
              Giles
              IHUK Crew
              Joined:

              We can waive signature, but you need to tell us before we ship (probably best in the comments field when checking out).  And we will not accept responsibility for the package not turning up if no signature is requested.  We are equally happy to send to alternative addresses for our regulars…..

              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

              last edited by 1 Reply Last reply Reply Quote 0
              • bagley920B
                bagley920
                Joined:

                If the package is labeled as a signature required, that can not be waived. You can request the package be held or delivered to an alternate location with the My Choice program. As Giles said, as well, if UPS leaves your package, they are not responsible for it.

                If I am not I, who will be? -Henry David Thoreau

                last edited by 1 Reply Last reply Reply Quote 0
                • MattM
                  Matt
                  見習いボス
                  Joined:

                  Of course, the rules are there for a reason.  I'm no anarchist.  It's just that I live in a pretty quaint neighborhood and my UPS guys is a regular so he just opens up the door and shoves it in there.  It's pretty out of the way.  I just hate rushing home to get there early and missing him by a half hour then having to wait until the next day to get it sorted out.

                  last edited by 1 Reply Last reply Reply Quote 0
                  • bagley920B
                    bagley920
                    Joined:

                    You could write a letter and leave it on your door explaining that you will take responsibility. Some drivers will take that as a signature. Worth a shot. Leave your name and phone number and tell them to call with questions. If you like far out, trust me, they don't want to come back unless they have to.

                    If I am not I, who will be? -Henry David Thoreau

                    last edited by 1 Reply Last reply Reply Quote 0
                    • MattM
                      Matt
                      見習いボス
                      Joined:

                      Very helpful, thanks.

                      last edited by 1 Reply Last reply Reply Quote 0
                      • bagley920B
                        bagley920
                        Joined:

                        Resident UPS employee haha

                        If I am not I, who will be? -Henry David Thoreau

                        last edited by 1 Reply Last reply Reply Quote 0
                        • Finn666F
                          Finn666
                          Joined:

                          shipped something to indonesia for the first time today (certified shipping!)…wonder how that´s going to turn out!  :-\

                          last edited by 1 Reply Last reply Reply Quote 0
                          • patchP
                            patch
                            Joined:

                            Anyone know roughly how much to ship a fairly heavy leather biker jacket to Canada from uk ? I haven't got time to weigh it right now but need to give someone an estimate .

                            last edited by 1 Reply Last reply Reply Quote 0
                            • JCar2666J
                              JCar2666
                              Joined:

                              Wish I could help you there patch.  Just wanted to say how pleasantly surprised I was as to how quickly my first IH package got here.  UK to Boston, MA in 2 days.

                              last edited by 1 Reply Last reply Reply Quote 0
                              • FridayF
                                Friday
                                Joined:

                                @patch:

                                Anyone know roughly how much to ship a fairly heavy leather biker jacket to Canada from uk ? I haven't got time to weigh it right now but need to give someone an estimate .

                                You can manually check the here

                                http://www.canadapost.ca/cpotools/apps/far/personal/findARate?execution=e3s1

                                Cheerss.

                                Tough, heavy and ready! = IRON HEART

                                ~Shinici Haraki~

                                last edited by 1 Reply Last reply Reply Quote 0
                                • GimpKidG
                                  GimpKid
                                  Joined:

                                  Anyone have experience getting a package via Colissimo, the French courier, to the US? Does it get transferred to USPS? I paid like 21 euros for a "registered" parcel so I'm curious what to expect.

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • SimoonS
                                    Simoon
                                    Joined:

                                    Hi',

                                    I ship some package from France to world in colissimo. Sneakers most of time. Packages weight is between 1.8kg and 3kg when i ship two pairs. Costs are between 38€ and 60€ !!!! It's the economic way yet. You only can track your parcel on colissimo.fr i think. What are the first letters of your tracking number?

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • GimpKidG
                                      GimpKid
                                      Joined:

                                      The guy I bought from didn't give me a tracking number, unfortunately. I'll wait a few days and see what happens. I'm just glad someone uses them and has okay experiences. I'll update when I know more.

                                      Thanks Simoon.

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • Morose_PenguinM
                                        Morose_Penguin
                                        Raw and Unwashed
                                        Joined:

                                        Starting to worry slightly…

                                        Parcel tracking details
                                        Progress of the parcel you've enquired about is displayed below.
                                        Status: Advised
                                        Parcel tracks:
                                        Date Time Location Tracking Event
                                        09-05-2012 22:12 Delivery Agent - LOS ANGELES AMU Forwarded for export
                                        08-05-2012 06:42 Delivery Agent - UNITED STATES AMERICA Collected from customer

                                        Still, I'll give it a few more days before I send off an email or two.

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • BlackheartB
                                          Blackheart
                                          Joined:

                                          MP, clearing export customs here in LA can take up to a week…Sit tight. 😉

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • Morose_PenguinM
                                            Morose_Penguin
                                            Raw and Unwashed
                                            Joined:

                                            😞 Ok, thanks for the info Blackheart :).

                                            last edited by 1 Reply Last reply Reply Quote 0
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