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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    SHIPPING

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    • bagley920B
      bagley920
      Joined:

      Guys, I work for UPS. An exception does not necessarily mean your package has been delayed, it just means something out of the ordinary has occured. Could be weather, could be a truck, plane, train, any method of transportation. With international shipments, more than likely it is a customs delay but that has nothing to do with UPS, it has to do with various country's governments and the greedy brokers that push international packages through.

      If I am not I, who will be? -Henry David Thoreau

      last edited by 1 Reply Last reply Reply Quote 0
      • BlackheartB
        Blackheart
        Joined:

        I had the same exception notice on my last order, it came on time, no delays.

        last edited by 1 Reply Last reply Reply Quote 0
        • D
          dcg
          Joined:

          Work for UPS, do you?  Hmm, the plot thickens…what size jeans do you wear???

          😉 j/k, thanks for the explanation.  With the previous exception my package still arrived in two days; this one did get delayed an extra day.

          Sadly, as G is well aware I have no other pants/shirts/jackets to wear, so I will patiently wait here in my underpants until the shipment arrives tomorrow.

          last edited by 1 Reply Last reply Reply Quote 0
          • L
            LandoCal126 0
            Banned
            Joined:

            bagley920, great to know! I may come to you with a few questions if you don;t mind?

            Also, just wanted to mention that my most recent order from G & P was shipped out of Gosport on 11/10/2011 @ 7:34am BST. It is now "out for delivery" in NYC as of 11/11/2011 @ 7:30am EST. Simply AMAZING!!!

            last edited by 1 Reply Last reply Reply Quote 0
            • bagley920B
              bagley920
              Joined:

              No problem, I'll answer what I can.

              If it makes you feel any better, I had a next day coming from Unionmade and it got delayed in San Fran so its not just you guy, shit happens to everyone

              If I am not I, who will be? -Henry David Thoreau

              last edited by 1 Reply Last reply Reply Quote 0
              • J
                jacoavlu
                Joined:

                I get an exception notice on about every order recently, but doesn't really seem to reflect a significant delay

                last edited by 1 Reply Last reply Reply Quote 0
                • D
                  dcg
                  Joined:

                  @bagley920:

                  No problem, I'll answer what I can.

                  If it makes you feel any better, I had a next day coming from Unionmade and it got delayed in San Fran so its not just you guy, shit happens to everyone

                  No offense intended, was just curious.  In this case, the exceptions were:

                  -Shipment released too late for scheduled aircraft or truck departure.
                  -The scheduled connection was missed. / Delivery rescheduled.

                  The second resulted in a one day delay.  Not the end of the world.

                  last edited by 1 Reply Last reply Reply Quote 0
                  • bagley920B
                    bagley920
                    Joined:

                    Like I stated before, an exception isn't necessarily anything that affects your package. It could be 100 different things. If a package is stopped for an hour, it may not delay the package at all but the computer scanning system stopping would show an exception. A late airplane from another city, deicing a plane, etc

                    9 times out of 10, the only exceptions that will actually delay your package are customs and weather, both of which are beyond UPS control.

                    If I am not I, who will be? -Henry David Thoreau

                    last edited by 1 Reply Last reply Reply Quote 0
                    • bagley920B
                      bagley920
                      Joined:

                      @dcg:

                      @bagley920:

                      No problem, I'll answer what I can.

                      If it makes you feel any better, I had a next day coming from Unionmade and it got delayed in San Fran so its not just you guy, shit happens to everyone

                      No offense intended, was just curious.  In this case, the exceptions were:

                      -Shipment released too late for scheduled aircraft or truck departure.
                      -The scheduled connection was missed. / Delivery rescheduled.

                      The second resulted in a one day delay.  Not the end of the world.

                      That is just a lazy/slow sorter. Trucks have a time they have to leave by to make the airport, anything not loaded at that time is delayed. Trust me, everyone of the packages that sorter missed goes on his record. He won't have a job long if he does that alot.

                      If I am not I, who will be? -Henry David Thoreau

                      last edited by 1 Reply Last reply Reply Quote 0
                      • GilesG
                        Giles
                        IHUK Crew
                        Joined:

                        Our regular UPS driver picks up from us at about 13:00 every day.  So, we made arrangements for Ben to get stuff ready to ship in time for the 13:00 pick up.  Typically our regular guy is off this week and the relief driver has not shown up when Ben has been there for 2 days now.  Ben stayed until 18:40 last night and still no feckin pick up.

                        I have fired off some nastygrams, but if you have ordered anything since late last Friday they are still at IHUKHQ.

                        So sorry people.  Paula will be communicating this to all those affected later today.

                        Ben is going to stake out IHUKHQ all day today….

                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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                        • bagley920B
                          bagley920
                          Joined:

                          Hey Giles, you could always just drop the packages off at any UPS center

                          Closest one to you by a search is:
                          UPS Customer Centre
                          NON REVENUE - EASTLEIGH
                          DUTTON LANE
                          EASTLEIGH, SO50 6YE
                          08457877877

                          If I am not I, who will be? -Henry David Thoreau

                          last edited by 1 Reply Last reply Reply Quote 0
                          • D97x7D
                            D97x7
                            Joined:

                            @bagley920:

                            Hey Giles, you could always just drop the packages off at any UPS center

                            Closest one to you by a search is:
                            UPS Customer Centre
                            NON REVENUE - EASTLEIGH
                            DUTTON LANE
                            EASTLEIGH, SO50 6YE
                            08457877877

                            A bit tricky though as he's in Japan at the moment.

                            last edited by 1 Reply Last reply Reply Quote 0
                            • bagley920B
                              bagley920
                              Joined:

                              Forgot about that, well, someone could. And if they are shipping from Japan, there are UPS retail locations there too. Worldwide my friend

                              If I am not I, who will be? -Henry David Thoreau

                              last edited by 1 Reply Last reply Reply Quote 0
                              • bagley920B
                                bagley920
                                Joined:

                                This is why IH needs a US office haha

                                If I am not I, who will be? -Henry David Thoreau

                                last edited by 1 Reply Last reply Reply Quote 0
                                • GilesG
                                  Giles
                                  IHUK Crew
                                  Joined:

                                  @bagley920:

                                  Hey Giles, you could always just drop the packages off at any UPS center

                                  Closest one to you by a search is:
                                  UPS Customer Centre
                                  NON REVENUE - EASTLEIGH
                                  DUTTON LANE
                                  EASTLEIGH, SO50 6YE
                                  08457877877

                                  a) Any idea of the size of the pile after 4 days?
                                  b) It looks close but it is a 2 hour round trip, which is why we have a daily pick up

                                  Relief driver turned up at 17:00 yesterday.  2 hours later than was agreed but at least the fecker turned up

                                  "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • bagley920B
                                    bagley920
                                    Joined:

                                    Haha, you thought they would show up on time? Thats funny!

                                    If you need help setting up that US office, you just let me know haha

                                    If I am not I, who will be? -Henry David Thoreau

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • ronaldlshR
                                      ronaldlsh
                                      Joined:

                                      I concluded that UPS is still the best and the fastest.

                                      DHL always screw up my shipping address. And Speedpost (I blame the local SingPost!) does things in a very slow speed. I waited for items from the both services the whole day (tracking says with delivery courier), none showed up.

                                      THE RAW WAR

                                      @ronaldlsh:

                                      > Just going to keep wearing IH.

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • L
                                        LandoCal126 0
                                        Banned
                                        Joined:

                                        I am blown away once again. G shipped me a package yesterday and it is sitting at my place today waiting for me. You da man G!

                                        The Proof.

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • injunjackI
                                          injunjack
                                          見習いボス
                                          Joined:

                                          Stop bragging Lando, I'm still waiting for my package which was sent 9th and is scheduled to be delivered tomorrow by the end of the day.

                                          Life ain't fair. I mean this really sucks. How the fuck it can take 5 days to get stuff here? (UPS fault not G's )

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                                          • rocketR
                                            rocket
                                            Joined:

                                            thats the price you have to pay for living in the wildness  😉

                                            serious thats pretty obscure, I ship stuff frequently to your country and I'm not aware of any major delays compared to other countries…

                                            and Lando is just in a lucky position, the NYC location and the time difference just help to make this happen.

                                            rocketrocksrox 🤙🏼🤙🏾

                                            It's all humbug, like everywhere
                                            R.I.P. Geo

                                            last edited by 1 Reply Last reply Reply Quote 0
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