We know you love IH, but where do you think we can improve?
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@endo said in We know you love IH, but where do you think we can improve?:
When I check out sizing of new stuff I always use the 'add to compare' site and go with two finger along the relevant columns. That would be much nicer if it was possible to click and highlight columns (and lines) in the sizing tables.
Don't know if that's possible but would be a nice feature …
this function
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I would like all IH coats / jackets to come with a hanging loop inside the neck of the jacket.
I get a lot of use out of my IH-526-ODG but the lack of hanging loop and the thick stiff patch make this coat very difficult to hang on a peg.
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I do love Iron Heart your right but in my opinion I think your behind the competition with the Horsehide jackets. Not on about the quality of the one's you already have as they are great but more the range. I think you need a couple more classic styles like the other Japanese big hitter brands with different hides/colours.
"In a society that has destroyed all adventure, the only adventure left is to destroy that society"
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@ddtrash said in We know you love IH, but where do you think we can improve?:
I would like all IH coats / jackets to come with a hanging loop inside the neck of the jacket.
I get a lot of use out of my IH-526-ODG but the lack of hanging loop and the thick stiff patch make this coat very difficult to hang on a peg.
Many jackets are made without a loop on purpose. If the jacket is too heavy, a loop will place too much stress on the fabric to which the loop is attached.
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@Oilfieldtrash said in We know you love IH, but where do you think we can improve?:
I think you need a couple more classic styles like the other Japanese big hitter brands with different hides/colours.
https://www.ironheart.co.uk/forum/category/163/fall-winter-2023-jackets
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This has been existent and quite annoying for a while now, but I'm just getting to report it now:
When I enter a keyword into the search box on the main website (e.g., the word "collarless") and the suggested products appear, automatically the first product of the suggested search results is selected. In other words: When I hit enter to search for a word that I entered initially, the website takes me to the product page of the first product that was suggested and selected. Instead, it should take me to the page where all the search results for that word I entered will be shown.
Here's a screenshot which I hope will clarify what I tried to describe above:
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@cityofdelusion thanks for reporting, I will discuss with our dev team and we will look at getting a fix implemented soon
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@cityofdelusion No problem. You're not the first, having just discussed with a few members of the team, will be a quality of life improvement appreciated by all!
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@AdamJ said in We know you love IH, but where do you think we can improve?:
a few members of the team
That's a strange way of spelling "Alex"
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@cityofdelusion This has been something that’s bothered me a few times
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@iammortalcombat same with switching from UK to EU. My wishlist disappears entirely
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Not taking the VAT off an ex-EU Iron Heart Germany order is an interesting, negative change.
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@JerkStore Consistent pricing is an Iron Heart International policy.
Note that Iron Heart Germany now offers free shipping to non-EU countries on orders over 200 euros.
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@JerkStore had this recently, but then I get charged GST again when it arrives into my country as the VAT amount isn't stated on the invoice.
not sure where the differences lie between IHUK and IH-Germany in terms of shipping procedures. I'm happy to pay some form of VAT but not double.
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Iron Heart Germany are following our global pricing policy.
We had a choice when determining our pricing policy either to price high and refund VAT for non UK/EU customers or price lower and not refund the VAT.
We decided on balance that having our retail price as low as possible and the same for all our customers worldwide was the simplest approach.
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