Iron Heart Loyalty Vouchers - 2026 and Beyond
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An hour video call with an IH staff member of your choice.
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Actually want to thank Iron Heart for everything you've done. As a US customer I have had nothing but exemplary customer service with every order I've placed. The attention and care you've shown in every detail from the initial web interaction and product description, to the final order arrival and care in shipping is truly unequaled. No need for anything else. Thank you again, David
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Loyalty can be hard to measure anyway when you have multiple vendors. If you think loyal to the brand, you don't see the 3 pairs of jeans i got between IHJP and SE, the other few things i got in Japan, or the 2nd pair of shorts I got from one of the US dealers in 2025
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Are you still going to hand out the "excellence in forum contribution" vouchers that i have been receiving annually since 2019 @Giles ?
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The loyalty scheme was devised by me and Paula. It was deliberately kept under the radar, because we wanted people to spend how they would normally spend and because they loved the Iron Heart stuff NOT to spend so they could get a voucher. That may sound like a semantic, but it is not.
We never advertised it and it was not a "right" so don't bitch because something we did not talk about stops.
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Maybe it’s because I have the memory of a goldfish, but the loyalty voucher has always been a pleasant surprise, not something I took for granted
My two cents: niche items only available to regulars is a good idea. Stickers, patches, mugs etc. And maybe just throw in some chocolate and a note saying “thank you for being a repeat costumer”, every once in a while.
My only reservation would be something like early access to core items based on previous purchases. As some of you know I am somewhat of a wine collector. And if there is one part of being interested I wine that I detest, it is the allocation part of it. Basically it means that in order to buy a coveted wine, you need to buy a lot of other stuff, that you may not want. I’d hate for that to happen here.
That said I’d have no problem with you ensuring that favored costumers get the items they really desire. But do that on an individual basis, and don’t make it transparent.
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And please, do me a favour, stop getting all semantical about what loyalty is. We all know what it is and be also know what big spenders are. How we decide to distribute our largesse and what we call it, is up to us....
"OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011
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@Giles said in Iron Heart Loyalty Vouchers - 2026 and Beyond:
And please, do me a favour, stop getting all semantical about what loyalty is. We all know what it is and be also know what big spenders are. How we decide to distribute our largesse and what we call it, is up to us....
If you're referring to me, i wasn't bitching. I was just commenting on how it can be difficult to manage something like that when there are lots of ways to purchase. Nothing was directed at anyone... I don't feel slighted in the least.
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I thought the xmas chocolate bars were the loyalty program
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@pechelman two years in a row I didn’t get a bar while others were flashing theirs. I brought up in 2024, but just ate my lump of coal in 2025….
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@Giles Fair enough.
