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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

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    • CosmoSix5C
      CosmoSix5
      Haraki san Prodigy
      Joined:

      Description issue with hoodie.
      Screenshot_20250531_231747_Chrome.jpg
      Screenshot_20250531_231827_Chrome.jpg

      John 1 1-3 ❤️♥️❤️♥️

      last edited by AdamJA 1 Reply Last reply Reply Quote 1
      • GilesG
        Giles
        IHUK Crew
        Joined:

        @ShopatIronHeart

        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

        last edited by 1 Reply Last reply Reply Quote 0
        • AdamJA
          AdamJ
          IHUK Crew
          @CosmoSix5
          Joined:

          @CosmoSix5 cheers for reporting, will sort

          The devil is in the detail..

          last edited by 1 Reply Last reply Reply Quote 0
          • T4920T
            T4920
            見習いボス
            Joined:

            Don't know if I'm being stupid or not, but can't seem to locate the $50 voucher I was saving for the hickory cargo drop on the site. Can anyone assist? I could have sworn it was valid until July...

            “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

            last edited by ARNCA 1 Reply Last reply Reply Quote 0
            • ARNCA
              ARNC
              啓蒙家
              @T4920
              Joined:

              @T4920 if this is the loyalty voucher, you might need to enter the code manually - the crew should be able to resend the email if you’ve lost it.

              “Every day that you survive you get a free sunset“

              last edited by T4920T 1 Reply Last reply Reply Quote 1
              • T4920T
                T4920
                見習いボス
                @ARNC
                Joined:

                @ARNC that's the one! Thanks, I'll scour my emails! Hope you're well 🙂

                “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

                last edited by ARNCA 1 Reply Last reply Reply Quote 1
                • ARNCA
                  ARNC
                  啓蒙家
                  @T4920
                  Joined:

                  @T4920 yes, I’m good thanks - hope you are too!

                  “Every day that you survive you get a free sunset“

                  last edited by 1 Reply Last reply Reply Quote 0
                  • SubprimeS
                    Subprime
                    Haraki san Student
                    Joined:

                    Hey guys, I noticed the IHSH-290-RED wasn't showing when filtering by weight or color in the shirt tab. See screenshot 1 and 2 below:
                    IH screenshot 2.jpg
                    IH screenshot 1.jpg

                    The shirt shows up when searching in the top right (global) search box:
                    IH screenshot 3.jpg

                    Look for what you notice, but no one else sees

                    WTB: IHSH-399-ORA XL | IH-814-IND 32 (shorts)

                    last edited by AlexA 1 Reply Last reply Reply Quote 1
                    • AlexA
                      Alex
                      IHUK Crew
                      @Subprime
                      Joined:

                      @Subprime its not in the shirts category as it's in the outlet, however I can see the latest outlet additions are not showing their discounted price correctly, so we will need to work out whats gone wrong there in the morning UK time, and someone will come back to you here. Sorry about that

                      last edited by 1 Reply Last reply Reply Quote 1
                      • CosmoSix5C
                        CosmoSix5
                        Haraki san Prodigy
                        Joined:

                        @ShopatIronHeart @AdamJ I experienced an issue that may be a bug or not. When checking out only one gift card can be used per transaction. The previous system allowed multiple.

                        John 1 1-3 ❤️♥️❤️♥️

                        last edited by CosmoSix5 goosehdG AdamJA 2 Replies Last reply Reply Quote 0
                        • goosehdG
                          goosehd
                          Mod Squad
                          @CosmoSix5
                          Joined:

                          @CosmoSix5 Word of advice. IHUK are very good at what they do and are extremely helpful when they can. As with any problem there are multiple ways to address issues and to seek resolution. One of them is to contact them directly through email and explain your situation. If they can help you, they will.

                          Reading through your post history, you often have complained about various issues and come off with a negative tone. You may not mean it or even know that you are doing it, but I am asking that you please watch how and what you post.

                          We all have bad days and feel like venting. Many of us vent here and find that others are supportive and caring. That’s what this place is all about. It’s a network of like minded people who love denim and the various other topics we discuss on a daily basis. It’s often said, that many of us come for the clothes, but stay for the people. I did and now visit these people I’ve met here whenever I can.

                          "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                          last edited by CosmoSix5C 1 Reply Last reply Reply Quote 12
                          • CosmoSix5C
                            CosmoSix5
                            Haraki san Prodigy
                            @goosehd
                            Joined:

                            @goosehd edited to just the issue.

                            John 1 1-3 ❤️♥️❤️♥️

                            last edited by 1 Reply Last reply Reply Quote 0
                            • Y
                              yannis
                              Haraki san Expert
                              Joined:

                              I was never able or had the option to use multiple coupons for the same item. It may mean that I don't know how and it was possible. I am in retail myself and usually options like that are limited to one per item. Again I am not saying that it was not possible but if it was it will be the exception in the world of retail.

                              last edited by 1 Reply Last reply Reply Quote 1
                              • D
                                DrPat
                                Iron Heart Deity
                                Joined:

                                Clicking on the “Recent Posts” link on the start page leads to a nonexistent page. This happens both on the mobile and desktop.

                                IMG_3104.jpeg
                                IMG_3105.png

                                last edited by DrPat AdamJA 1 Reply Last reply Reply Quote 0
                                • AdamJA
                                  AdamJ
                                  IHUK Crew
                                  @DrPat
                                  Joined:

                                  @DrPat cheers Pat, @jtaylor69 presume this is an easy fix?

                                  The devil is in the detail..

                                  last edited by jtaylor69J 1 Reply Last reply Reply Quote 0
                                  • AdamJA
                                    AdamJ
                                    IHUK Crew
                                    @CosmoSix5
                                    Joined:

                                    @CosmoSix5 I am not sure it's possible to "stack" them as you intended. I think moving forward, if you have multiple, we could most likely combine them in anticipation of a purchase you're planning on making. I will certainly take a further look

                                    The devil is in the detail..

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • AdamJA
                                      AdamJ
                                      IHUK Crew
                                      Joined:

                                      @CosmoSix5 following up from my previous message. The system allows for more than one "Gift Card" to be used per order. Not to be confused with "Discount Codes" which are allowed up to x1 per order. You can see here I've got two Gift Cards and one Discount Code.

                                      Instead of buying multiple vouchers it's likely easier to save the money and checkout in one-go, to avoid the time it takes to apply them to your order etc. I appreciate this is likely only an issue for high demand items

                                      CleanShot 2025-06-23 at 09.28.28@2x.png

                                      The devil is in the detail..

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • CosmoSix5C
                                        CosmoSix5
                                        Haraki san Prodigy
                                        Joined:

                                        The only discount code I have is the loyalty 50$. The rest are just gift cards. It's obviously working for you, I do have a screen shot showing the issue for me. I'm unable to upload it however.

                                        John 1 1-3 ❤️♥️❤️♥️

                                        last edited by goosehdG 1 Reply Last reply Reply Quote 0
                                        • goosehdG
                                          goosehd
                                          Mod Squad
                                          @CosmoSix5
                                          Joined:

                                          @CosmoSix5 Maybe you could email them a screenshot to shop@ironheart.co.uk

                                          That may work.

                                          "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                                          last edited by 1 Reply Last reply Reply Quote 2
                                          • AlexA
                                            Alex
                                            IHUK Crew
                                            Joined:

                                            @CosmoSix5 I understand the issue you are having, but we cannot replicate it on our end. As @goosehd suggests, email to shop@ironheart.co.uk is the best way for us to resolve this with you directly as this seems to be an issue specific to you. Drop us a note, and we will pick it up from there

                                            last edited by 1 Reply Last reply Reply Quote 2
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