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Iron Heart Fall/Winter 2025 Collection Preview - Now Live

New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

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  • N
    neph93
    見習いボス
    Joined: 18 Aug 2014

    When using "Compare", adding things via the inbuilt search function works great, but adding items from the product page does not. It says "loading" then hangs up. You can't close that compare tab either.

    EDIT: I tested the above with different products and it is possible to add some from the product page but not others.

    EDIT: It would appear that the items I cannot add to compare from their product pages are also not searchable from within the compare page, despite showing correctly when using the general, site-wide search function. Example: IHSB-TGN-NAT.

    “Some of those that work forces
    Are the same that burn crosses”

    • Virginia Woolf
    last edited by neph93 22 Apr 2025, 11:05 A 1 Reply Last reply 22 Apr 2025, 11:22 Reply Quote 0
    • A
      Alex
      IHUK Crew
      @neph93
      Joined: 28 Sept 2009

      @neph93 said in New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!:

      EDIT: It would appear that the items I cannot add to compare from their product pages are also not searchable from within the compare page, despite showing correctly when using the general, site-wide search function. Example: IHSB-TGN-NAT.

      @AdamJ

      last edited by 22 Apr 2025, 11:22 1 Reply Last reply Reply Quote 0
      • A
        Alex
        IHUK Crew
        Joined: 28 Sept 2009

        @neph93 we can replicate, something weird going on, so will investigate

        last edited by 22 Apr 2025, 12:12 1 Reply Last reply Reply Quote 1
        • A
          Alex
          IHUK Crew
          Joined: 28 Sept 2009

          @neph93 sorry, can you give us another example? We can only replicate with the TGN, so another example would help narrow down the issue

          last edited by 22 Apr 2025, 12:15 1 Reply Last reply Reply Quote 0
          • N
            neph93
            見習いボス
            Joined: 18 Aug 2014

            @Alex @AdamJ Also happens with the IHSB-COL-BLK, but not all IHSB jackets.

            “Some of those that work forces
            Are the same that burn crosses”

            • Virginia Woolf
            last edited by neph93 22 Apr 2025, 15:40 A 1 Reply Last reply 23 Apr 2025, 06:23 Reply Quote 0
            • N
              neph93
              見習いボス
              Joined: 18 Aug 2014

              Did some random searches of well known items from other lines and everything else worked

              “Some of those that work forces
              Are the same that burn crosses”

              • Virginia Woolf
              last edited by 22 Apr 2025, 15:48 1 Reply Last reply Reply Quote 0
              • A
                Alex
                IHUK Crew
                Joined: 28 Sept 2009

                thanks mate, thats good data...

                last edited by 22 Apr 2025, 17:35 1 Reply Last reply Reply Quote 1
                • A
                  AdamJ
                  IHUK Crew
                  @neph93
                  Joined: 29 Jun 2017

                  @neph93 Cheers mate, I think I've found the source of the problem

                  The devil is in the detail..

                  last edited by 23 Apr 2025, 06:23 1 Reply Last reply Reply Quote 1
                  • W
                    will6er
                    Joined: 17 Feb 2025

                    Seems that none of the belts have the "How we measure belts" guide. At least the OGL ones I have been eyeing.

                    last edited by 23 Apr 2025, 19:48 A 1 Reply Last reply 23 Apr 2025, 20:00 Reply Quote 0
                    • A
                      AdamJ
                      IHUK Crew
                      @will6er
                      Joined: 29 Jun 2017

                      @will6er Thanks, I will sort this tomorrow

                      The devil is in the detail..

                      last edited by 23 Apr 2025, 20:00 1 Reply Last reply Reply Quote 1
                      • W
                        will6er
                        Joined: 17 Feb 2025

                        Is there a link to the guide? I don't see it in the section where you have guides.

                        last edited by 23 Apr 2025, 20:01 1 Reply Last reply Reply Quote 0
                        • S
                          SKT
                          見習いボス
                          Joined: 26 Aug 2019

                          I’ve created a new password and logged in successfully on the day the new site launched. Now I can’t log in with the new password.

                          last edited by SKT 23 Apr 2025, 20:41 T 1 Reply Last reply 23 Apr 2025, 20:42 Reply Quote 0
                          • T
                            tody
                            啓蒙家
                            @SKT
                            Joined: 24 Feb 2021

                            @SKT try the forgot password function again?

                            last edited by 23 Apr 2025, 20:42 1 Reply Last reply Reply Quote 0
                            • S
                              SKT
                              見習いボス
                              Joined: 26 Aug 2019

                              I’ll try. For the record this is the error message I’m getting…

                              IMG_9368.jpeg

                              last edited by 23 Apr 2025, 20:43 T 1 Reply Last reply 23 Apr 2025, 20:47 Reply Quote 0
                              • T
                                tody
                                啓蒙家
                                @SKT
                                Joined: 24 Feb 2021

                                @SKT this may be something else. shop software seems to have some protection functions running in the background, which goes wrong in your case.
                                different browser, different device, cleared you cache, all the usual stuff?

                                last edited by 23 Apr 2025, 20:47 S 1 Reply Last reply 23 Apr 2025, 22:13 Reply Quote 0
                                • S
                                  SKT
                                  見習いボス
                                  @tody
                                  Joined: 26 Aug 2019

                                  @tody will try again on different browser

                                  last edited by 23 Apr 2025, 22:13 1 Reply Last reply Reply Quote 0
                                  • S
                                    SKT
                                    見習いボス
                                    Joined: 26 Aug 2019

                                    Well that’s weird, I got it to work in Mozilla but not DuckDuckGo. Maybe browser settings were the problem…thanks @tody

                                    last edited by SKT 23 Apr 2025, 22:16 1 Reply Last reply Reply Quote 0
                                    • A
                                      Alex
                                      IHUK Crew
                                      Joined: 28 Sept 2009

                                      @SKT the message you posted suggested you failed the capcha. Duck Duck Go is super privacy browser right? Perhaps it blocked the capcha and therefore you 'failed' it?

                                      last edited by 24 Apr 2025, 07:39 S 1 Reply Last reply 24 Apr 2025, 09:34 Reply Quote 0
                                      • S
                                        SKT
                                        見習いボス
                                        @Alex
                                        Joined: 26 Aug 2019

                                        @Alex I think that was it. I turned off most of the security settings and it worked like a charm.

                                        last edited by 24 Apr 2025, 09:34 1 Reply Last reply Reply Quote 0
                                        • A
                                          Alex
                                          IHUK Crew
                                          Joined: 28 Sept 2009

                                          you can 100% browse the site without cookies and stuff, but you will struggle to do a lot with capha turned off, on our site and elsewhere

                                          last edited by 24 Apr 2025, 09:35 1 Reply Last reply Reply Quote 1
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