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Iron Heart Fall/Winter 2025 Collection Preview - Now Live

IRON HEART WEBSITE V5 - NEW WEBSITE LAUNCHING 18TH JANUARY

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  • A
    Alex
    IHUK Crew
    Joined: 28 Sept 2009

    @Kasi:

    I try the new checkout brought pair of jeans.
    Couldn’t add note to the order..

    @Kasi:

    Try to used ApplePay didn’t work..

    Thanks, will look into this

    last edited by 20 Jan 2021, 10:19 1 Reply Last reply Reply Quote 0
    • A
      AdamJ
      IHUK Crew
      Joined: 29 Jun 2017

      Issues surrounding peculiar product page rendering will be sorted shortly. If your problem persists, clearing your cache for the last 24 hours or so should resolve.

      Apologies and thanks all for your patience and feedback.

      The devil is in the detail..

      last edited by 20 Jan 2021, 10:55 1 Reply Last reply Reply Quote 0
      • A
        Alex
        IHUK Crew
        Joined: 28 Sept 2009

        @Palmer:

        The new look is awesome. Here are some things I've noticed from using the website on desktop and mobile:

        I'm still not seeing the number of items in stock when viewing products.

        This is due to be resolved in the next hour or two, this is another USA specific bug

        @Palmer:

        I'm not able to click on a product image for a closer view.

        This should be resolved on both desktop and mobile very shortly

        @Palmer:

        Sometimes if I click on an image the page reloads with some of the images overlaying on the text. This happens similarly on both mobile and desktop.

        This is a bug caused by the same issue preventing larger images appearing, they will both be resolved at the same time today

        @Palmer:

        When browsing products on mobile it's hard to tell what I'm looking at because the the model number is not shown, only the first line of text about the product.

        This has been resolved

        last edited by 20 Jan 2021, 13:21 1 Reply Last reply Reply Quote 0
        • A
          Alex
          IHUK Crew
          Joined: 28 Sept 2009

          @Alex:

          @Palmer:

          The new look is awesome. Here are some things I've noticed from using the website on desktop and mobile:

          I'm still not seeing the number of items in stock when viewing products.

          This is due to be resolved in the next hour or two, this is another USA specific bug

          This is now live - please check in an incognito window (cmd + shift + N on google chrome for eg) or clear your cache first to ensure up to date visuals

          last edited by 20 Jan 2021, 16:19 1 Reply Last reply Reply Quote 0
          • A
            Alex
            IHUK Crew
            Joined: 28 Sept 2009

            Mobile image issue fixed

            last edited by 20 Jan 2021, 18:09 1 Reply Last reply Reply Quote 0
            • A
              Alex
              IHUK Crew
              Joined: 28 Sept 2009

              Desktop image issue also fixed

              last edited by 20 Jan 2021, 18:14 1 Reply Last reply Reply Quote 0
              • G
                Graeme
                啓蒙家
                Joined: 30 Mar 2012

                The only issue that I've been having is that the the forum address that I used to use is:

                https://www.ironheart.co.uk/forum

                But that redirects me to the IH website. I now need to add the trailing backslash.

                https://www.ironheart.co.uk/forum/

                In contrast, if I miss the backslash for the outlet, it redirects me correctly. So:

                https://www.ironheart.co.uk/outlet

                Goes to:

                https://www.ironheart.co.uk/outlet/

                I'd suggest adding a similar redirect to the forum, but it's not a major problem. 🙂

                Overall, I'm liking the new site. I haven't tried to buy anything yet, though.

                last edited by 20 Jan 2021, 23:07 1 Reply Last reply Reply Quote 0
                • G
                  Graeme
                  啓蒙家
                  Joined: 30 Mar 2012

                  In the outlet, a few items are listed with multiple colours. For example.

                  https://www.ironheart.co.uk/outlet/ih-801.html

                  The colour indicator doesn't show which is selected when on my mobile device. (Pixel 3XL, running Chrome.) They're also quite small, making it hard to select them.

                  I'd suggest spacing the colour circles a bit wider, and adding a border or some other indicator to show which is selected.

                  last edited by 20 Jan 2021, 23:17 1 Reply Last reply Reply Quote 0
                  • P
                    Palmer
                    Iron Heart Deity
                    Joined: 4 Jan 2019

                    Couple things:

                    My girlfriend wanted to give me a gift card via Iron Heart America for our anniversary today but every time she added the item to the cart the page refreshed with nothing in it. She gave up and gave me an IOU.

                    After receiving the news of this, I started looking at things to buy. Now, the item quantity appears when I select a size, but if I go back and forth between sizes the count glitches out and stays on a number between 1 and 9+. For reference, I was looking at the 21oz OD 666 when this happened. This stood out to me because I've been coveting this jeans and before the update most sizes were sold out but the bug is showing every size in stock.

                    This is good in a way because I don't really know what I want to buy, but definitely not good for customers.

                    last edited by 21 Jan 2021, 08:09 1 Reply Last reply Reply Quote 0
                    • A
                      Alex
                      IHUK Crew
                      Joined: 28 Sept 2009

                      @Graeme:

                      The only issue that I've been having is that the the forum address that I used to use is:

                      Thanks, looking into this noiw

                      last edited by 21 Jan 2021, 08:53 1 Reply Last reply Reply Quote 0
                      • A
                        AdamJ
                        IHUK Crew
                        Joined: 29 Jun 2017

                        @Palmer:

                        added the item to the cart the page refreshed with nothing in it.

                        –

                        This stood out to me because I've been coveting this jeans and before the update most sizes were sold out but the bug is showing every size in stock.

                        Looking at the gift card voucher now.

                        IH-666S-21OD quantities are correct on the website, with all sizes being available.

                        The devil is in the detail..

                        last edited by 21 Jan 2021, 09:02 1 Reply Last reply Reply Quote 0
                        • A
                          Alex
                          IHUK Crew
                          Joined: 28 Sept 2009

                          @Palmer:

                          Couple things:

                          My girlfriend wanted to give me a gift card via Iron Heart America for our anniversary today but every time she added the item to the cart the page refreshed with nothing in it. She gave up and gave me an IOU.

                          This is a new bug, which has been passed on - thank you

                          @Palmer:

                          After receiving the news of this, I started looking at things to buy. Now, the item quantity appears when I select a size, but if I go back and forth between sizes the count glitches out and stays on a number between 1 and 9+. For reference, I was looking at the 21oz OD 666 when this happened. This stood out to me because I've been coveting this jeans and before the update most sizes were sold out but the bug is showing every size in stock.

                          We do have stock in all sizes of the 666S-21od - see below.

                          In terms of the speed of the numbers updating under the combination selected, overall the site speed and performance are a little lower than usual because of the volume of ongoing work, once all the major kinks are ironed out the performance should be back to full speed and this bug wont persist

                          last edited by 21 Jan 2021, 09:08 1 Reply Last reply Reply Quote 0
                          • P
                            Palmer
                            Iron Heart Deity
                            Joined: 4 Jan 2019

                            Thanks guys. After reading this I had a chat with graham but I fall between sizes on that model anyways. I’ll continue to report issues as I try to figure out what to buy, hah!

                            last edited by 21 Jan 2021, 09:47 1 Reply Last reply Reply Quote 0
                            • A
                              Alex
                              IHUK Crew
                              Joined: 28 Sept 2009

                              Thanks, @Palmer
                              Your help has been great

                              last edited by 21 Jan 2021, 09:55 1 Reply Last reply Reply Quote 0
                              • A
                                Alex
                                IHUK Crew
                                Joined: 28 Sept 2009

                                @Graeme:

                                The only issue that I've been having is that the the forum address that I used to use is:

                                https://www.ironheart.co.uk/forum

                                But that redirects me to the IH website. I now need to add the trailing backslash.

                                https://www.ironheart.co.uk/forum/

                                Fixed

                                last edited by 21 Jan 2021, 13:11 1 Reply Last reply Reply Quote 0
                                • A
                                  Alex
                                  IHUK Crew
                                  Joined: 28 Sept 2009

                                  @Alex:

                                  @Palmer:

                                  Couple things:

                                  My girlfriend wanted to give me a gift card via Iron Heart America for our anniversary today but every time she added the item to the cart the page refreshed with nothing in it. She gave up and gave me an IOU.

                                  This is a new bug, which has been passed on - thank you

                                  Fixed

                                  last edited by 21 Jan 2021, 17:27 1 Reply Last reply Reply Quote 0
                                  • A
                                    Alex
                                    IHUK Crew
                                    Joined: 28 Sept 2009

                                    @Graeme:

                                    In the outlet, a few items are listed with multiple colours. For example.

                                    https://www.ironheart.co.uk/outlet/ih-801.html

                                    The colour indicator doesn't show which is selected when on my mobile device. (Pixel 3XL, running Chrome.) They're also quite small, making it hard to select them.

                                    I'd suggest spacing the colour circles a bit wider, and adding a border or some other indicator to show which is selected.

                                    This is fixed now too, though not perfect, the selection is circled in dark grey (see colour brown here).

                                    We have asked them to tweak to a clearer indicator

                                    last edited by 21 Jan 2021, 17:39 1 Reply Last reply Reply Quote 0
                                    • I
                                      Indigo
                                      Joined: 22 Jan 2021

                                      I’ve nothing to report. The site looks very shnazzy, light, and clean now. Very modern. Really nice facelift.

                                      last edited by 23 Jan 2021, 09:01 1 Reply Last reply Reply Quote 0
                                      • S
                                        Snowy
                                        Joined: 15 Jun 2012

                                        Warning Geek Mode  😃

                                        Firstly, great to see the site making extensive use of a CDN - Bravo! Loads fast over here. However, it appears the CDN setup was not set to  all locations, which is making content slower to load in places like 'straya ;).

                                        TLDR, a setting should be changed in AWS CloudFront to make the site load around 1.5seconds faster over this way. This change will likely cost you $1-2 a month and as they say speed matters with websites. Imagine you'll shave more than 1.5seconds off the photo heavy pages… Details below in full with screenshot of what needs to change.. Feel free to get your folks to chat to me if you'd like, you know how to reach me :).

                                        When I look at where the assets are hosted, they are coming from LAX.

                                        
                                        curl -I -X -H  https://www.ironheart.co.uk/themes/ironheart-v5/assets/cache/theme-f6aeb9165.css |grep cf-pop
                                        x-amz-cf-pop: LAX3-C3
                                        
                                        

                                        Doing a look up on the IP's given, they are indeed all in the US - I'm in Australia!

                                        
                                        $ dig ironheart.co.uk +short                                         [23:39:09]
                                        99.84.198.81
                                        99.84.198.122
                                        99.84.198.55
                                        99.84.198.56
                                        
                                        $ host 99.84.198.122                                                 [23:40:02]
                                        122.198.84.99.in-addr.arpa domain name pointer server-99-84-198-122.lax3.r.cloudfront.net.
                                        
                                        

                                        Pinging it, confirms the time taken is going to the US

                                        
                                        $ ping 99.84.198.122                                                 [23:23:58]
                                        PING 99.84.198.122 (99.84.198.122): 56 data bytes
                                        64 bytes from 99.84.198.122: icmp_seq=0 ttl=244 time=178.607 ms
                                        

                                        This is not a CloudFront issue in general, I tested on another CloudFront bucket that is enabled in all regions;

                                        
                                        curl -I -X -H  https://d1og4zi53x5hwg.cloudfront.net |grep
                                        X-Amz-Cf-Pop: SYD1-C2
                                        
                                        $ dig d1og4zi53x5hwg.cloudfront.net +short                           [23:42:31]
                                        13.224.169.84
                                        13.224.169.22
                                        13.224.169.136
                                        13.224.169.122
                                        
                                        $ host 13.224.169.84                                                 [23:42:33]
                                        84.169.224.13.in-addr.arpa domain name pointer server-13-224-169-84.syd1.r.cloudfront.net.
                                        
                                        $ ping 13.224.169.84                                                 [23:42:35]
                                        PING 13.224.169.84 (13.224.169.84): 56 data bytes
                                        64 bytes from 13.224.169.84: icmp_seq=0 ttl=246 time=16.584 ms
                                        ^C
                                        
                                        

                                        As you can see, that's an order of magnitude faster.

                                        Fix is in AWS, head to CloudFront, edit the distribution, and enable this below. I suspect it's set for US/EU only at the moment. It's working well, but it could be around 1.5seconds faster to load the home page by my tests.. every second counts..

                                        last edited by 23 Jan 2021, 12:48 1 Reply Last reply Reply Quote 0
                                        • KasiK
                                          Kasi
                                          見習いボス
                                          Joined: 9 Oct 2014

                                          Just put in a another order, so far good ApplePay working..

                                          No issues this time.

                                          Sent from my iPhone using Tapatalk

                                          The world's insane
                                          While you drink champagne
                                          And I'm livin' in black rain 4Q 🖕

                                          last edited by 23 Jan 2021, 13:19 1 Reply Last reply Reply Quote 0
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