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    Iron Heart Fall/Winter 2025 Live Reveal - Thursday 12th of June at 1700BST

    Mildblend - Chicago

    Iron Heart Retailers
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    • xtcclassicX
      xtcclassic
      啓蒙家
      Joined:

      @Dion:

      They love the 777 cut.

      Clearly. I hope they plan on stocking more cuts in the future, as well as shirts. But I'm stoked to see IH in the Midwest regardless.

      last edited by 1 Reply Last reply Reply Quote 0
      • motojoboboM
        motojobobo
        啓蒙家
        Joined:

        I was there ten days ago and that first visit got Mildblend a very satisfied customer. I bought a pair of SA 103 and N&F Elephant 5. The N&F was a perfect fit, and is my first heavy denim. They did a perfect job hemming my two purchases, plus a third one IH 634S 14 which I had mail ordered from SE.
        Nice store and great service. Look forward to dropping in next time I'm in Chicago.

        The journey is the objective.

        last edited by 1 Reply Last reply Reply Quote 0
        • Danimal506D
          Danimal506
          Haraki san Expert
          Joined:

          Went in today for my first time and had a VERY unique experience.

          At first I was overwhelmed by the great selection of Iron Heart denim and other goods.

          Then from the back room I overhear the owner of the store verbally abusing her new puppy whom she brought to the store. She was swearing and yelling things like “I should put a cigarette out on your eye rows!” And “What’s wrong with you?! Are you retarded?! I knew I should have bought a f***ing Dalmatian! Stupid dog.”

          I told the other clerks she’s crazy and walked out. Never going back.

          I just joined the forums but unfortunately this has to be my first post.

          WTB:
          IHC-06
          IHSW-70 L or XL
          UHF Pillow Cover

          last edited by 1 Reply Last reply Reply Quote 0
          • mclaincauseyM
            mclaincausey
            見習いボス
            Joined:

            Just back from Chicago, wish I'd known!

            Think it, be it.

            last edited by 1 Reply Last reply Reply Quote 0
            • Bfd70B
              Bfd70
              Raw and Unwashed
              Joined:

              Strange and suspicious. I’m in Chicago and have been there dozens of times. It sounds out of character for anyone I’ve encountered there.

              last edited by 1 Reply Last reply Reply Quote 0
              • Danimal506D
                Danimal506
                Haraki san Expert
                Joined:

                *edit

                WTB:
                IHC-06
                IHSW-70 L or XL
                UHF Pillow Cover

                last edited by 1 Reply Last reply Reply Quote 0
                • D
                  denimator
                  Joined:

                  Not sure of their store experience, but their online customer service is unprofessional and pathetic for a stockist that carries big brands like Iron Heart and Stevenson Overall. After the purchase,  it's a struggle and an endless wait just to get a response from them.

                  I purchased an XHS 25oz from their website on 24th. They sent me a 21oz UHR in error. I contacted them about it, but only after the second contact they responded and sent a return shipping label. I dropped off the jeans at Fedex but now I must wait for the jeans to be delivered to them so that they can verify I haven't sent them a brick before they ship me the 25oz that I purchased.

                  Really small-minded of them if they think that a person purchasing an expensive 25oz Iron Heart will scam them out of a pair. Sucks for me that I have to wait for a full delivery-and-return to complete before they send me the right pair. All because of their oversight. More frustrating is their response that needs at least a few petitions.

                  😞

                  last edited by 1 Reply Last reply Reply Quote 0
                  • goosehdG
                    goosehd
                    Mod Squad
                    Joined:

                    @denimator I am not a fan of airing grievances on a forum that the other party is not active on…This is an unfair way to deal with grievances especially if we are only presented with one side of the story.

                    These issues are best solved between the buyer and the seller privately.

                    I'm tempted to delete this post, but will wait on others to chime in before doing so or taking any further actions.

                    "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                    last edited by 1 Reply Last reply Reply Quote 0
                    • D
                      denimator
                      Joined:

                      @goosehd:

                      @denimator I am not a fan of airing grievances on a forum that the other party is not active on…This is an unfair way to deal with grievances especially if we are only presented with one side of the story.

                      These issues are best solved between the buyer and the seller privately.

                      I'm tempted to delete this post, but will wait on others to chime in before doing so or taking any further actions.

                      I would love to resolve it with them if they responded to emails, or picked up the phone, or if the mailbox on their phone was not full.

                      In simple words, I am just frustrated and wanted to vent. The experience was quite different from any of the premium stockists in the country I have dealt with in the past.

                      I am new to this forum - maybe I have broken a rule in frenzy. Feel free to delete it.

                      last edited by 1 Reply Last reply Reply Quote 0
                      • goosehdG
                        goosehd
                        Mod Squad
                        Joined:

                        This is the busiest time of year for many retailers and with many businesses currently understaffed, this could be a simple not being able to do all things in a timely manner and not something nefarious.

                        "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                        last edited by 1 Reply Last reply Reply Quote 0
                        • 68degreesorless6
                          68degreesorless
                          Haraki san Student
                          Joined:

                          I respectfully disagree with goose. I appreciate denimator's feedback. I come to this forum for product and industry knowledge. Retailer feedback is an important part of that for me. I recognize the feedback will inherently contain bias and I accept that. The retailers are just as welcome to join the forum as any of us, correct?

                          last edited by 1 Reply Last reply Reply Quote 0
                          • goosehdG
                            goosehd
                            Mod Squad
                            Joined:

                            It’s not a matter of can they join, but with a million different avenues to voice and air grievances, can they monitor and respond to all of the complaints.

                            How would you feel if a grassroots campaign was started to shut down your organization or favourite vendor, and there was no way to respond or even know of the situation until the issues were out of hand.

                            I wholeheartedly believe in that personal issues and complaints are between the two parties and should be handled accordingly.

                            "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                            last edited by 1 Reply Last reply Reply Quote 0
                            • J
                              Jett129
                              見習いボス
                              Joined:

                              Something that’s a common theme on the Forum is that when it comes to Customer Service,there’s Iron Heart,and then there’s everybody else. I’ve dealt,over the years, with 6 different retailers that sell IH,and they’re all good/OK,but again not Iron Heart. From my,personal,experience I have found the closest to IH is Rivet and Hide.

                              last edited by 1 Reply Last reply Reply Quote 0
                              • BeeFreeB
                                BeeFree
                                Raw and Unwashed
                                Joined:

                                They don’t get a lot in but it’s great to see someplace in Chicago carrying some nice brands!

                                last edited by 1 Reply Last reply Reply Quote 0
                                • indigo_nicoI
                                  indigo_nico
                                  Joined:

                                  just dropping in to say i love this shop and everyone, including luke the owner, i’ve dealt with has been nothing but helpful and professional.

                                  ih-634s-uhr
                                  ihj-114-blk

                                  last edited by 1 Reply Last reply Reply Quote 1
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