Mildblend - Chicago
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Not sure of their store experience, but their online customer service is unprofessional and pathetic for a stockist that carries big brands like Iron Heart and Stevenson Overall. After the purchase, it's a struggle and an endless wait just to get a response from them.
I purchased an XHS 25oz from their website on 24th. They sent me a 21oz UHR in error. I contacted them about it, but only after the second contact they responded and sent a return shipping label. I dropped off the jeans at Fedex but now I must wait for the jeans to be delivered to them so that they can verify I haven't sent them a brick before they ship me the 25oz that I purchased.
Really small-minded of them if they think that a person purchasing an expensive 25oz Iron Heart will scam them out of a pair. Sucks for me that I have to wait for a full delivery-and-return to complete before they send me the right pair. All because of their oversight. More frustrating is their response that needs at least a few petitions.
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@denimator I am not a fan of airing grievances on a forum that the other party is not active on…This is an unfair way to deal with grievances especially if we are only presented with one side of the story.
These issues are best solved between the buyer and the seller privately.
I'm tempted to delete this post, but will wait on others to chime in before doing so or taking any further actions.
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@denimator I am not a fan of airing grievances on a forum that the other party is not active on…This is an unfair way to deal with grievances especially if we are only presented with one side of the story.
These issues are best solved between the buyer and the seller privately.
I'm tempted to delete this post, but will wait on others to chime in before doing so or taking any further actions.
I would love to resolve it with them if they responded to emails, or picked up the phone, or if the mailbox on their phone was not full.
In simple words, I am just frustrated and wanted to vent. The experience was quite different from any of the premium stockists in the country I have dealt with in the past.
I am new to this forum - maybe I have broken a rule in frenzy. Feel free to delete it.
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I respectfully disagree with goose. I appreciate denimator's feedback. I come to this forum for product and industry knowledge. Retailer feedback is an important part of that for me. I recognize the feedback will inherently contain bias and I accept that. The retailers are just as welcome to join the forum as any of us, correct?
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It’s not a matter of can they join, but with a million different avenues to voice and air grievances, can they monitor and respond to all of the complaints.
How would you feel if a grassroots campaign was started to shut down your organization or favourite vendor, and there was no way to respond or even know of the situation until the issues were out of hand.
I wholeheartedly believe in that personal issues and complaints are between the two parties and should be handled accordingly.
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Something that’s a common theme on the Forum is that when it comes to Customer Service,there’s Iron Heart,and then there’s everybody else. I’ve dealt,over the years, with 6 different retailers that sell IH,and they’re all good/OK,but again not Iron Heart. From my,personal,experience I have found the closest to IH is Rivet and Hide.
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They don’t get a lot in but it’s great to see someplace in Chicago carrying some nice brands!
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just dropping in to say i love this shop and everyone, including luke the owner, i’ve dealt with has been nothing but helpful and professional.