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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

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    • C
      Crit_Obs
      Joined:

      Anything new to report regarding their handling of the loose button debacle, @Filthy ?

      last edited by 1 Reply Last reply Reply Quote 0
      • Filthy2123ozjunkieF
        Filthy2123ozjunkie
        見習いボスー
        Joined:

        @Crit_Obs:

        Anything new to report regarding their handling of the loose button debacle, @Filthy ?

        They have offered to repair it. But I am not in town to send them back.

        last edited by 1 Reply Last reply Reply Quote 0
        • gaseousclayG
          gaseousclay
          Joined:

          @Filthy:

          @Crit_Obs:

          Anything new to report regarding their handling of the loose button debacle, @Filthy ?

          They have offered to repair it. But I am not in town to send them back.

          Good luck and keep us informed. I’m genuinely curious if they can fix the button.

          Sent from my iPhone using Tapatalk

          WTB:
          IHSH-129 size L (blue)
          IHSH-19

          last edited by 1 Reply Last reply Reply Quote 0
          • C
            Crit_Obs
            Joined:

            ^What this man said. I'm curious too.

            In related news, in my private correspondence with them they said they measured the tag size 32-33 pairs in order to find a pair with the biggest thigh, but somehow the results are exactly as in the chart on their site; contrast this with Filthy's experience (12.5" in the chart, 13.1" measured) and I don't know what to think. 😞 I want a pair sort of badly but logically thinking, I shouldn't take the risk considering their no returns policy and the fact that after shipping + tax, it could potentially turn out to be a $700+ pair of jeans I could look at but not wear.

            last edited by 1 Reply Last reply Reply Quote 0
            • gaseousclayG
              gaseousclay
              Joined:

              @Crit_Obs:

              In related news, in my private correspondence with them they said they measured the tag size 32-33 pairs in order to find a pair with the biggest thigh, but somehow the results are exactly as in the chart on their site; contrast this with Filthy's experience (12.5" in the chart, 13.1" measured) and I don't know what to think. 😞 [b]I want a pair sort of badly but logically thinking, I shouldn't take the risk considering their no returns policy and the fact that after shipping + tax, it could potentially turn out to be a $700+ pair of jeans I could look at but not wear.

              Yep, too risky and a very expensive mistake to make if sizing didn't pan out, or if a button popped off like @Filthy

              WTB:
              IHSH-129 size L (blue)
              IHSH-19

              last edited by 1 Reply Last reply Reply Quote 0
              • Filthy2123ozjunkieF
                Filthy2123ozjunkie
                見習いボスー
                Joined:

                @Crit_Obs my advice is they probably aren't worth it. And to wait for Nobrandeon or Cheese denim to make another 32 oz run. Cheese is a bespoke denim brand… they can make you whatever.

                last edited by 1 Reply Last reply Reply Quote 0
                • S
                  sabergirl
                  見習いボス
                  Joined:

                  They are definitely using a different method to measure than we are familiar with, if they’re actually measuring at all.

                  Sent from my iPhone using Tapatalk

                  last edited by 1 Reply Last reply Reply Quote 0
                  • jock1624J
                    jock1624
                    Raw and Unwashed
                    Joined:

                    I found their denims stretch  a lot . I'm normally a 33 inch waist in IH and most Japanese brands . However on N&F ones I was a 31 . True to their word , the fudging denims stretched to a 33 or more . Luckily I had a shop that stocks many denim brands N&F being one of them , for a try on first . They carry IH stuff now too .

                    Found the APC denims to be a similar situation years ago too.

                    Mirthing my way through life.

                    last edited by 1 Reply Last reply Reply Quote 0
                    • Filthy2123ozjunkieF
                      Filthy2123ozjunkie
                      見習いボスー
                      Joined:

                      I still haven't heard anything about my jeans other than they are looking to see if they can find a replacement button. Not real impressed with the customer service or communication from the store or NF.

                      last edited by 1 Reply Last reply Reply Quote 0
                      • ChrisC
                        Chris
                        Raw and Unwashed
                        Joined:

                        I was going to make joke about how it's probably because of the metric system, or the exchange rate, or because they're French Canadian, but I couldn't come up with anything.  So I'll just say that sucks, and that I wish your experience has been better.

                        last edited by 1 Reply Last reply Reply Quote 0
                        • C
                          Crit_Obs
                          Joined:

                          That's poor form and especially so considering it's a $545 pair of jeans. ::) Hope they a) get it fixed and b) compensate you accordingly.

                          last edited by 1 Reply Last reply Reply Quote 0
                          • S
                            sabergirl
                            見習いボス
                            Joined:

                            They should just send you a new pair, if another of your size exists, in exchange. None of this time wasting over fixing the button. For such a high dollar item, I’m disturbed that their response isn’t more proactive.

                            Sent from my iPhone using Tapatalk

                            last edited by 1 Reply Last reply Reply Quote 0
                            • scooterS
                              scooter
                              啓蒙家
                              Joined:

                              I'd have to agree with sabergirl, here. For my money, they'd have to give an even exchange, or full refund.

                              As a matter of principle, I don't accept defective goods, unless I am informed prior. I'm of the opinion, if a company believes consumers are willing to accept flaws like this and the "fix" they are offering, it affords them the luxury of lesser quality control. That is a luxury I'm NOT willing to afford them.

                              Be who you are and say what you feel, because those who mind don't matter, and those who matter don't mind.

                              last edited by 1 Reply Last reply Reply Quote 0
                              • Filthy2123ozjunkieF
                                Filthy2123ozjunkie
                                見習いボスー
                                Joined:

                                Buyer beware.  😃

                                last edited by 1 Reply Last reply Reply Quote 0
                                • Filthy2123ozjunkieF
                                  Filthy2123ozjunkie
                                  見習いボスー
                                  Joined:

                                  So yesterday I finally got an email from T+Y about the new button coming from Japan. I asked for a brand new pair and they agreed. I am thankful they finally agreed to give me a new pair. I try to be as laid back and humble as I can possibly be but it is crazy to me that it has been so long.

                                  I also found it odd that the store is handling the repair and they sent it to a seamstress to be taken care of. But I am glad to have a new pair on the way. If the denim wasn't so cool I would have charged the purchase back. I am definitely spoiled from dealing with Iron Heart.

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • scooterS
                                    scooter
                                    啓蒙家
                                    Joined:

                                    Great news, @Filthy . It's the best request you could've made. With any luck, the replacement won't cause you so much inconvenience.

                                    Be who you are and say what you feel, because those who mind don't matter, and those who matter don't mind.

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • C
                                      Crit_Obs
                                      Joined:

                                      Now to hope the new pair’s measurements are more like the first pair’s rather than those in their chart. 😶

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • Filthy2123ozjunkieF
                                        Filthy2123ozjunkie
                                        見習いボスー
                                        Joined:

                                        I got the new 32 oz jeans and they fit… all of the sewing irregularities are absent on this pair too. I will post pre-soak measurements tomorrow. 👍

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • BrockB
                                          Brock
                                          Raw and Unwashed
                                          Joined:

                                          Great news mike!

                                          Sent from my iPhone using Tapatalk

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • Filthy2123ozjunkieF
                                            Filthy2123ozjunkie
                                            見習いボスー
                                            Joined:

                                            @Crit_Obs

                                            Pre-soak
                                            Size 38

                                            Waist 18.9
                                            Thigh 13.2
                                            Knee 10.75
                                            FR 12.25
                                            BR 16.5
                                            Inseam 32

                                            So this pair is slightly larger than the last pair…

                                            Idk if I will get time to soak these any time soon. Really enjoying my 888XHSib and I don't want to get distracted by these. Plus these aren't summer jeans. So maybe I will revisit them at the end of the summer?

                                            last edited by 1 Reply Last reply Reply Quote 0
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