Random Rants
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"It's the only way to be sure."
That's the winner @Graeme ! -
I can’t wait for the death of this thing. I don’t know what that says about me.
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Over night it ate the peanut butter off two of them…this time without even setting them off (even more gangsta).
This made my night.
(Sorry for your misfortunes, but this is the finest thread we've had in a long time…)
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Now THAT is a gangster move ^^
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Now THAT is a gangster move ^^
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Lol…yes
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Gotta say, i’m kinda rooting for the mouse
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^^^^^
:D^^^^^
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Send a blank email in reply
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One of our overnight emails ….
Customer message: i just wrote out a lengthy question and It just vanished can someone contact me or just flat out say we don't give a shit about selling you anything.
I am so tempted to say, you're right, we dont…..
Send them a mouse.
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One of our overnight emails ….
Customer message: i just wrote out a lengthy question and It just vanished can someone contact me or just flat out say we don't give a shit about selling you anything.
I am so tempted to say, you're right, we dont…..
So what was your reply? Was it as professional as all your email replies? Did you apologize? Excuse me, I mean apologiSe?
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I assigned the ticket to Paula. I knew I would let my natural inclination get the better of me…
Her response.....
We're really sorry your text disappeared, I presume from your unhappy tone that this was a glitch on our webform, and if so we are very sorry - we weren't aware of a problem but for sure will look into it.
We're a small team based in the UK, so whilst our response is not 24/7 and our US customers may often have to wait a while till we come online, we do try to respond to customer queries and concerns as quickly and efficiently as possible.
If you can let us your question (and I'm sorry if this means writing it out again) then we'll get back to you as quickly as we can. Or - I think from your 412 telephone area code that you are in Pennsylvania - we can call a bit later (ideally let us know what time would be best, we are I think 5 hours ahead of you).
With best wishes
Paula -
Man you guys are pro’s. I like the acknowledgment of his “tone.” Be interesting to see if he responds at all. I bet not due to the fact that he’s a peckerhead. And he’s gotta be embarrassed by his email especially because of Paula’s rational, polite and courteous reply.
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I think it was handled rather elegantly…otherwise it would have been "What the duck do you want?"
