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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    SHIPPING

    The Resource Centre
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    • Madame ButtonflyM
      Madame Buttonfly
      IHUK Crew
      Joined:

      @mental:

      Shipping with Interlink worked out fine.

      It took five workdays though (incl. Sat.) which is more on the longer side, right?

      Yes, that sounds like longer than UPS would normally take.

      So please remember, if you're ordering from mainland Europe and have a preference for UPS (or DPD) please state in the order notes - we should be able to give you the choice (sorry, not Switzerland, DPD charges an extra $40 approx customs clearance charge per delivery!)

      For the time being, we'll continue to default to DPD for UK and Germany, but we can use for some other countries if anyone wants to give it a try.

      AKA Mrs G

      last edited by 1 Reply Last reply Reply Quote 0
      • FinksterF
        Finkster
        見習いボス
        Joined:

        Bam! … the eagle has landed.  😃
        This time all goes well perfect with UPS -
        Less than 48 hours from Englands South Coast to the Bavarian boondocks.  😉 –- Excellent!

        last edited by 1 Reply Last reply Reply Quote 0
        • FinksterF
          Finkster
          見習いボス
          Joined:

          … and by the way - The IHSH-111 is gorgeous!  😘

          last edited by 1 Reply Last reply Reply Quote 0
          • Madame ButtonflyM
            Madame Buttonfly
            IHUK Crew
            Joined:

            @Finkster - marvellous that the delivery worked out (phew), and that shirt is a top cop!  😘

            AKA Mrs G

            last edited by 1 Reply Last reply Reply Quote 0
            • AetasA
              Aetas
              見習いボス
              Joined:

              Second delivery with DPD. Thanks to the live tracking, I am not missing the friendly UPS man.
              Even the kids knew, that a parcel will arrive and no one had to interrupt triple-headed toothbrushing when the doorbell was ringing. 😃

              last edited by 1 Reply Last reply Reply Quote 0
              • FinksterF
                Finkster
                見習いボス
                Joined:

                Many thanks for the kind words (and the finger crossing) @Madame Buttonfly 
                But feel free to set me on the DPD shipping list for my next order - it's good to have a comparison between the parcel agencys.  🙂

                last edited by 1 Reply Last reply Reply Quote 0
                • Madame ButtonflyM
                  Madame Buttonfly
                  IHUK Crew
                  Joined:

                  @Finkster:

                  Many thanks for the kind words (and the finger crossing) @Madame Buttonfly 
                  But feel free to set me on the DPD shipping list for my next order - it's good to have a comparison between the parcel agencys.  🙂

                  @Aetas thanks for the feedback and @Finkster have made a note to give you the DPD treatment next time!

                  Happy weekends, everyone  😉

                  AKA Mrs G

                  last edited by 1 Reply Last reply Reply Quote 0
                  • Max PowerM
                    Max Power
                    Raw and Unwashed
                    Joined:

                    Nevermind, I think I got it figured out now.

                    @elclintor:

                    > I don't care what people say.. The Max Power way is the right way…

                    last edited by 1 Reply Last reply Reply Quote 0
                    • Madame ButtonflyM
                      Madame Buttonfly
                      IHUK Crew
                      Joined:

                      @Max:

                      Nevermind, I think I got it figured out now.

                      @Max Power - hope it's all OK now, but let me know if you need any help  😉

                      AKA Mrs G

                      last edited by 1 Reply Last reply Reply Quote 0
                      • Max PowerM
                        Max Power
                        Raw and Unwashed
                        Joined:

                        Thank you for the kind offer, but I hope it'll work out now.

                        @elclintor:

                        > I don't care what people say.. The Max Power way is the right way…

                        last edited by 1 Reply Last reply Reply Quote 0
                        • PeterP
                          Peter
                          啓蒙家
                          Joined:

                          Did UPS add an entire day for shipping to Swe?

                          last edited by 1 Reply Last reply Reply Quote 0
                          • FinksterF
                            Finkster
                            見習いボス
                            Joined:

                            After tons of orders with UPS - now my first 'experience' with Interlink/DPD … I'm very jittery    😃

                            last edited by 1 Reply Last reply Reply Quote 0
                            • FinksterF
                              Finkster
                              見習いボス
                              Joined:

                              I got my parcel today  🙂  … very quick and uncomplicated -> Interlink/DPD = top-notch!

                              last edited by 1 Reply Last reply Reply Quote 0
                              • Madame ButtonflyM
                                Madame Buttonfly
                                IHUK Crew
                                Joined:

                                @Finkster that's great news, thanks  🙂

                                Interlink/DPD seems to be working well for most people (and remember, you can always request UPS if preferred)  😉

                                AKA Mrs G

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                                • DionD
                                  Dion
                                  Joined:

                                  After many years of excellent experience with DPD, I had one less excellent experience today: although I waited for delivery at home using the live-tracking, the guy didn't bell, didn't leave any notice and drove straight to a parcelshop. I wonder why? I hope it was a solitary case. The item is superb though :).

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                                  • Madame ButtonflyM
                                    Madame Buttonfly
                                    IHUK Crew
                                    Joined:

                                    @den213 how annoying, but I'm glad you were pleased when you finally received the jacket.

                                    UPS are in our bad books today - Axel, Matt and Sam worked bloody hard (again) to get as many orders checked, packed and shipped as possible - and then the relief UPS driver didn't show up!  When we spoke to our UPS account manager around 6pm he said the driver had turned up just after 5pm and the office was closed!  Yeah, really - 5 of us were there with a bloody great motorbike parked outside and a big sign saying "We're Open - Come In" on the door!  So all today's UPS shipments will be delayed by minimum half a day as they're not picking up till the morning (sorry).

                                    Grrrrr!  😠

                                    AKA Mrs G

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                                    • Pavel PipovičP
                                      Pavel Pipovič
                                      Joined:

                                      Sorry to hear about that funny UPS driver 😞

                                      UPS should offer you for this mistake for all today shipments express shipping for free…

                                      btw.: made a walk yesterday and saw a stopped DPD-Truck with open backdoors while the driver sorts the parcels... I´m glad you´re not selling fragile goods 😶
                                      Normally the trucks i´ve seen from the inside like UPS/DHL has shelfs/racks to sort the parcels and keep them save while driving, but the DPD-Trucks didn´t have that :-\

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                                      • FinksterF
                                        Finkster
                                        見習いボス
                                        Joined:

                                        @den213:

                                        I had one less excellent experience today: although I waited for delivery at home using the live-tracking, the guy didn't bell, didn't leave any notice and drove straight to a parcelshop.

                                        I had exactly this experience, several times with UPS, in the last months  😠

                                        Meanwhile - I mistrusting ALL the parcel companies - It's a game! .. and your only options are crossing fingers and praying.  :-\  😉

                                        @Madame:

                                        UPS are in our bad books today - Axel, Matt and Sam worked bloody hard (again) to get as many orders checked, packed and shipped as possible - and then the relief UPS driver didn't show up!  When we spoke to our UPS account manager around 6pm he said the driver had turned up just after 5pm and the office was closed!  Yeah, really - 5 of us were there with a bloody great motorbike parked outside and a big sign saying "We're Open - Come In" on the door!  So all today's UPS shipments will be delayed by minimum half a day as they're not picking up till the morning (sorry).

                                        That's another 'generic' story  ::)

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                                        • FinksterF
                                          Finkster
                                          見習いボス
                                          Joined:

                                          The usual  😠  … and not special UPS .. parcel service standart

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • GilesG
                                            Giles
                                            IHUK Crew
                                            Joined:

                                            That's quality right there….

                                            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

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