SHIPPING
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I received this email this morning:
Dear Giles
I hope you are well? In Marks absence today I am sending you a report containing a number of Iron Heart shipments that have been delayed due to a security alert at Stansted airport over the weekend. Unfortunately these will incur a days delay so please be aware in the event your customers inquire.
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Thanks!
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We're trialling Interlink's courier services - for the time being just for UK and German customers.
We believe this may enable us to give a better service to you, in terms of the information they provide both you and us, and the fact that you can contact them to make changes to the delivery.
We'll be canvassing your opinions on whether their services are good, bad or indifferent - and after a week or two will make a decision whether we stick with them or not, and for what countries.
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Interlink use the same system as DPD which is pretty amazing. The hour window and numerous live options are way ahead of the other carriers. I think you'll be impressed..
We really hope so. In Germany the carrier is DPD. If they can do what they say they will it should be good news, so our fingers and toes are firmly crossed.
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Can't fault interlink. Got a text this morning at 08:15 telling me my order would be delivered between 11:55-12:55.
Just been delivered now. Works for me -
Impressed with the available info so far, looking good !
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Excellent service. The fact that you can remotely track the package and also amend delivery is incredibly useful.
Plus the chap wasnt a miserable bastard. Unlike how the UPS man could be on occasion!
Sent from my iPhone using Tapatalk
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Many thanks for feedback so far, it reassures me that we were right to go ahead with the Interlink trial. I'm confident this will work well for the UK, am looking forward to feedback from some German customers on their Interlink/DPD deliveries which should start hitting today.
And FYI, we have no intention of discontinuing with UPS, they look after us extremely well and we strongly believe they are the best shipping solution for our "long-haul" deliveries and all of our imports.
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Jeans arrived at the time I was told. Thumbs up from me
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I ordered the 634 Loombrakers yesterday and got the shipping notice from Interlink/DPD. I'm based in Germany.
First impression: obviously shipping will take one more day than with UPS in the past when ordering from IH UK.
I'm not very happy with the DPD solution, as this carrier proved to be the crappiest of them all in my area (Düsseldorf). All the others (DHL, UPS, Hermes) were able to drop all my parcels in the small shop that is in my house's first floor, while the DPD guys constantly ignored the notice at my post box to do so. They took the parcels back with them and just left me a notice. Every time it ended up with me driving to some depot (miles away) to pick up my parcels.
And not to mention DPD always needed almost twice the time to ship than DHL or UPS.So, after all my vote goes to UPS, even without any experience with ordering from IH UK via DPD. Please return to UPS!
Cheers, Andreas
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Scheduled for Friday, gonna show up today:
Shipped on Tuesday from York.
Live tracking is pretty cool.
But I really like UPS. -
Thanks, all - and keep the feedback coming - hopefully in a couple of weeks we'll have enough to make an informed decision on which shipper will be default for UK and for Germany, and whether we should trial Interlink/DPD in other countries.
We may even be able to offer a choice for those of you having a bromance with your local delivery guy!
