SHIPPING
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Many thanks for feedback so far, it reassures me that we were right to go ahead with the Interlink trial. I'm confident this will work well for the UK, am looking forward to feedback from some German customers on their Interlink/DPD deliveries which should start hitting today.
And FYI, we have no intention of discontinuing with UPS, they look after us extremely well and we strongly believe they are the best shipping solution for our "long-haul" deliveries and all of our imports.
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Jeans arrived at the time I was told. Thumbs up from me
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I ordered the 634 Loombrakers yesterday and got the shipping notice from Interlink/DPD. I'm based in Germany.
First impression: obviously shipping will take one more day than with UPS in the past when ordering from IH UK.
I'm not very happy with the DPD solution, as this carrier proved to be the crappiest of them all in my area (Düsseldorf). All the others (DHL, UPS, Hermes) were able to drop all my parcels in the small shop that is in my house's first floor, while the DPD guys constantly ignored the notice at my post box to do so. They took the parcels back with them and just left me a notice. Every time it ended up with me driving to some depot (miles away) to pick up my parcels.
And not to mention DPD always needed almost twice the time to ship than DHL or UPS.So, after all my vote goes to UPS, even without any experience with ordering from IH UK via DPD. Please return to UPS!
Cheers, Andreas
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Scheduled for Friday, gonna show up today:
Shipped on Tuesday from York.
Live tracking is pretty cool.
But I really like UPS. -
Thanks, all - and keep the feedback coming - hopefully in a couple of weeks we'll have enough to make an informed decision on which shipper will be default for UK and for Germany, and whether we should trial Interlink/DPD in other countries.
We may even be able to offer a choice for those of you having a bromance with your local delivery guy!
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I ordered the 634 Loombrakers yesterday and got the shipping notice from Interlink/DPD. I'm based in Germany.
First impression: obviously shipping will take one more day than with UPS in the past when ordering from IH UK.
I'm not very happy with the DPD solution, as this carrier proved to be the crappiest of them all in my area (Düsseldorf). All the others (DHL, UPS, Hermes) were able to drop all my parcels in the small shop that is in my house's first floor, while the DPD guys constantly ignored the notice at my post box to do so. They took the parcels back with them and just left me a notice. Every time it ended up with me driving to some depot (miles away) to pick up my parcels.
And not to mention DPD always needed almost twice the time to ship than DHL or UPS.So, after all my vote goes to UPS, even without any experience with ordering from IH UK via DPD. Please return to UPS!
Cheers, Andreas
OK, I'm taking back everything I said before. At least for this time DPD was awesome. Ordered Wednesday, delivered to Düsseldorf, Germany this morning. I could even change delivery adress to the store in my house's ground floor after receiving an email from them at about 08.00 this morning.
So for now I must say this was like UPS and so far the most satisfying business with DPD I had. Future will show if this was just luck or if DPD actually changed from one of the worst to a reliable carrier.
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Received my order today by DPD. It was shipped on Tuesday, so they need one day longer to germany, than UPS.
DPD Live tracking is nice, but i´d prefer UPS, get my order one day earlier and this is better for my unpatience
Would be happy to have an option to choose between Interlink and UPS during the order.cheers,
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@Pavel Pipovič @Andreas1965 @Jordan23 @Aetas - thanks to you all for valuable feedback.
Way forward is perhaps to choose either DPD or UPS as default and offer the other as alternative if we feel confident we could fulfil with minimal errors.
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My TW Shirts arrived yesterday. DPD mailed me to tell me the aproximate time when they will be there and made the anounced 1 hour timeframe. Since I was at work they droped the parcel at the store right next to our house and notified me about it via e-Mail.
The only negative thing I can say is, that I did not find any paper notification in the mail box, but since they also mailed me that it was delivered to the neighbor and to which neighbor that is no big deal.
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Very fast and reliable delivery by DPD in Germany. Although they predicted arrival on Tuesday it came today (Saturday). Very pleased, thank you @Madame Buttonfly
for the fast shipping and thank you @Giles for the wonderful garments! Cheers! -
Is the DPD test phase for german customers finished?
My actual order from yesterday was shipped via UPS … (blessedly)Have no idea why yours was shipped UPS, a lucky glitch I guess!
UK Interlink feedback has been very positive, I think most UK customers would be happy if we continue to use Interlink as the default shipper.
German DPD feedback has been mainly positive, but not entirely - some German customers would prefer we used UPS.
Interlink/DPD offer the same service (notification of 1 hour delivery slot) in most other European countries, so we will probably try them for some other European orders. Pricing is actually very similar to UPS - some countries would be a few $ more, some a few $ less, but I have to reiterate that whilst we are extremely happy with UPS we wanted to see if we could offer an enhanced tracking and delivery experience in Europe, this is honestly not about the cost.
So, for the time being, we will continue to DEFAULT to Interlink/DPD for UK and Germany. And we're happy if you tell us in the comments field that you want us to ship UPS instead.
And please remember, if you haven't already, sign up for UPS MyChoice http://www.ups.com/mychoice/ (which is now operational in most European countries) for control over your deliveries via UPS (if that's your preferred carrier).
