ALDEN

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Thanks for the clarification Giles.  What I meant to say is, are there other Alden-like companies that uses steel shank for their dress / casual shoe line?

Companies like Allen Edmonds come to mind and they don't integrate steel shank in their shoe manufacturing.

[denimeric]

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[seawolf]

Um…. I don't think that was Giles' point at all.

[seawolf]

And going back through and reading it again, I'm certain that wan't was he was saying. He was saying it's bullshit that our service members are buying good quality gear (in this case my pair of Aldens) to replace the crappy stuff that we're issued.

[derivative666]

Exactly,  @denimeric you are misunderstanding what G is saying.

[denimeric]

Every brand has had or will have some quality issues one time or another.

[Giles]

I have no idea what @denimeric said as it has been deleted, but what I was saying (or indeed wanted people to hear) is as per @seawolf 's reading of it:

He was saying it's bullshit that our service members are buying good quality gear (in this case my pair of Aldens) to replace the crappy stuff that we're issued.

[Giles]

@denimeric:

And every brand has had or will have some quality issues one time or another.

Of course they do.  And Iron Heart is no exception.  We fuck up some times and it hurts when we do, it really does (you don't want to be anywhere near me when we have let a customer down).  But what defines a brands customer service, is how they deal with the shit.  Being great when everything is going well is easy.  Dealing with shite is not so easy, and some brands are empirically shite at dealing with shite…And I have no time for shite...

[hajduk]

So true…

Sent from my iPhone using Tapatalk

[denimeric]

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[denimeric]

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[seawolf]

"Anyone can hold the helm when the sea is calm."

-Publilius Syrus

[Chiba J.]

Haven't had any problems with any of my Aldens.

My one regret is that I purchased a plain toe boot rather than the Indy. Really wish I had gone Indy.

[derivative666]

My biggest Alden regret is following the masses when everyone started hating on Alden and selling my Roy boots and black shell cordovan boots.

[madmonday]

@denimeric:

I totally think it´s blown out of proportion on these forums. That´s one of the downside of forums.

actually that's one of the + of forums.  it lets me know ahead of time what I can expect from a vendor from people who have horrible taste in goods & services . . . .  just like me.  if someone i trust says a company sucks for the following reasons i tend 2 take their word on it. i also like 2 reward companies who go the extra mile for their customers . . . or what was the standard many moons ago, by answering for their products.

forums just shine a light on the good & the bad.

[seawolf]

@derivative666:

My biggest Alden regret is following the masses when everyone started hating on Alden and selling my Roy boots and black shell cordovan boots.

You still have your Longwings though, right? Please tell me you do…

[derivative666]

Of coarse and I traded a pair of Viberg scout boots for a pair of Alden cordovan color 8 indys

[madmonday]

those cordovan indys were a good deal.

stop being such a forum whore D666 & going with the wave.

what's next, Wesco?

[denimeric]

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[Megatron1505]

My worn in Indy's which I acquired from @seawolf are extremely comfortable, and despite definitely being well worn they display zero structural issues.

I was one of those guys who always like the Indy boot, but was kinda put off by some of the negative comments about how Alden deal with issues. Having tried these Indy's I will definitely be back for another pair in the future.