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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    Where do we report issues with the new forum?

    New Forum Frequently Asked Questions
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    • 68degreesorless6
      68degreesorless
      Haraki san Student
      Joined:

      When I'm on the product page for bags (OGL FMTTM duffle, 21 oz holdall) and I click "view on forum," I get an error message.

      last edited by AdamJA 1 Reply Last reply Reply Quote 0
      • AdamJA
        AdamJ
        IHUK Crew
        @Matt
        Joined:

        @Matt burn it

        The devil is in the detail..

        last edited by 1 Reply Last reply Reply Quote 0
        • AdamJA
          AdamJ
          IHUK Crew
          @68degreesorless
          Joined:

          @68degreesorless those products are pointing to the correct forum threads for me?

          IHE-24-BLK

          IHE-35-IND

          FMTTM Duffel

          Can you share the error message?

          The devil is in the detail..

          last edited by 1 Reply Last reply Reply Quote 0
          • 68degreesorless6
            68degreesorless
            Haraki san Student
            Joined:

            image.png

            last edited by 1 Reply Last reply Reply Quote 0
            • AdamJA
              AdamJ
              IHUK Crew
              Joined:

              Thanks. And that's from clicking this link?

              Screenshot 2023-02-28 at 15.45.16.png

              The devil is in the detail..

              last edited by 1 Reply Last reply Reply Quote 0
              • 68degreesorless6
                68degreesorless
                Haraki san Student
                Joined:

                Yes exactly

                last edited by 1 Reply Last reply Reply Quote 0
                • AdamJA
                  AdamJ
                  IHUK Crew
                  Joined:

                  Very weird. I'll take a closer look

                  The devil is in the detail..

                  last edited by 1 Reply Last reply Reply Quote 0
                  • goosehdG
                    goosehd
                    Mod Squad
                    Joined:

                    @AdamJ Works for me using my phone and desktop using Safari 16.3 as the browser.

                    "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                    last edited by goosehd 1 Reply Last reply Reply Quote 0
                    • goosehdG
                      goosehd
                      Mod Squad
                      Joined:

                      @68degreesorless Just checking which system you are using to see if it plays a part.

                      "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                      last edited by 68degreesorless6 1 Reply Last reply Reply Quote 0
                      • ROmanR
                        ROman
                        Haraki san Prodigy
                        @Matt
                        Joined:

                        @Matt click on chats, when the chats come up, at the bottom left, click on all read.

                        last edited by MattM 1 Reply Last reply Reply Quote 0
                        • MattM
                          Matt
                          見習いボス
                          Joined:

                          I don’t have that option. I’ll check on a computer, maybe there’s more options than on the phone.

                          last edited by 1 Reply Last reply Reply Quote 0
                          • todyT
                            tody
                            啓蒙家
                            @AdamJ
                            Joined:

                            @AdamJ said in Where do we report issues with the new forum?:

                            @tody We're looking in to solutions for this at the moment

                            @AdamJ Did you find a solution? Because right now on my desktop computer it seems to work pretty smoothly.

                            last edited by 1 Reply Last reply Reply Quote 0
                            • AdamJA
                              AdamJ
                              IHUK Crew
                              Joined:

                              @tody we've not pushed any changes yet, no.

                              From testing we've noticed that the more you browse and more topics you've read, images will be cached, so load quicker.

                              When browsing old, longer threads on mobile I noticed initially, as the page was loading that the thread moved. But next time I returned to that thread, and the 'latest' (bottom) post, I didn't have the issue. I appreciate, it's subjective and there are a number of variables in play.

                              We're hesitant to disable lazy-loading, as it will be detrimental to performance and significantly increase load time for pages.

                              On the whole, I've not had the issue on bigger screens, mostly contained to loading on mobile.

                              We're constantly looking in to improvements our end, but I'm glad it's a smoother experience for you currently!

                              The devil is in the detail..

                              last edited by todyT 1 Reply Last reply Reply Quote 0
                              • MattM
                                Matt
                                見習いボス
                                @ROman
                                Joined:

                                @ROman said in Where do we report issues with the new forum?:

                                @Matt click on chats, when the chats come up, at the bottom left, click on all read.

                                That worked Sam @ROman The All Read tab isn't visible on mobile which is where I typically am. It was right where you said it would be on the laptop though. Thanks.

                                last edited by 1 Reply Last reply Reply Quote 1
                                • todyT
                                  tody
                                  啓蒙家
                                  @AdamJ
                                  Joined:

                                  @AdamJ Thanks for the reply, I'll keep an eye on that. Something else: Here, ist seems, old threads have not been taken over from the old forum: https://www.ironheart.co.uk/forum/category/126/fall-winter-2021-shirts

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • AdamJA
                                    AdamJ
                                    IHUK Crew
                                    Joined:

                                    @tody that category won't have anything in it, as seasonal shirts get moved into the parent Shirting category when they go live. I'll purge any old blank ones 👍

                                    The devil is in the detail..

                                    last edited by todyT 1 Reply Last reply Reply Quote 0
                                    • 68degreesorless6
                                      68degreesorless
                                      Haraki san Student
                                      @goosehd
                                      Joined:

                                      @goosehd desktop with chrome browser

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • todyT
                                        tody
                                        啓蒙家
                                        @AdamJ
                                        Joined:

                                        @AdamJ said in Where do we report issues with the new forum?:

                                        @tody that category won't have anything in it, as seasonal shirts get moved into the parent Shirting category when they go live. I'll purge any old blank ones 👍

                                        The other categories, also in other seasons, do have threads in them, though 🤔

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • jordanscollectedJ
                                          jordanscollected
                                          啓蒙家
                                          Joined:

                                          IHUK Crew, Talking with @Anesthetist on chat yesterday (using a mobile phone), and neither of could figure out to add a photo in a chat. there's text showing you can drag and drop, but we're stuck at that point as it doesn't make sense.

                                          world tours:
                                          888 Fat guy chocolate WT
                                          Mad Red x2
                                          Wabidashery

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • AdamJA
                                            AdamJ
                                            IHUK Crew
                                            Joined:

                                            @jordanscollected we've rolled out that very feature today. When you're on chat you should now see the upload images button

                                            Screenshot 2023-03-10 at 13.10.16.png

                                            The devil is in the detail..

                                            last edited by 1 Reply Last reply Reply Quote 0
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