Random questions to which you seek an answer

[Mustafa911]

@giles

Are you guys getting an order status “awaiting customer response to query” no email received nor any message through the system . Checked the junk email folder and nothing from iron heart .  Maybe a system error or the boys are busy and they just put out the note in the system:

Sent from my iPhone using Tapatalk

[Giles]

@Alex  will check the system when he gets into work….

[Alex]

@Mustafa911:

Are you guys getting an order status “awaiting customer response to query” no email received nor any message through the system . Checked the junk email folder and nothing from iron heart .  Maybe a system error or the boys are busy and they just put out the note in the system:

Hi Mustafa

Your jeans were hemmed yesterday and will ship this morning. The status was miscliked to Awaiting Customer Response To Query as it is next to Awaiting Hemming in the drop-down list.

Questions like these are much better sent directly to shop@ironheart.co.uk or as a message from your order. If you don't receive a response within an hour or so, the only reason that someone has not answered you is that they are either too busy (in which case they would be too busy to check here too) or that the office is closed (as was the case when you sent your message yesterday). It keeps this community clutter free with customer service questions and allows the forum to be used for its purpose.

Thanks.

Alex

[Giles]

@jake77:

Has the IH denim been treated with formaldehyde, as are most conventional denim jeans?

Iron Heart does not use formaldehyde in the production of any of its denims

[beautiful_FrEaK]

Just out of interest: at which step is it used and why is it used?

[LewisStonehouse]

@beautiful_FrEaK:

Just out of interest: at which step is it used and why is it used?

I misread it at first, but I think Giles is saying that no formaldehyde is used in producing IH jeans

[Giles]

Often used in distressing and to give the jeans a 'fresh" looking appearance and also to reduce the tendency for the jeans to mildew in shipping and storage.

[Streetwise Hercules]

@Alex

How and why are you always top of the list of people Strava suggests I follow?

[Alex]

No idea, Paula is usually top of mine when she tracks mowing the lawn 

[Streetwise Hercules]

Ha!

At least you two have actually met. Odd.

[Giles]

Here is @Madame Buttonfly 's last lawn mow…..

[Streetwise Hercules]

Striped to perfection. 

[Madame Buttonfly]

@Streetwise Hercules - as you can see, our lawn is a disaster!

I love the fact that it shows me having gone awry with the mower going across the pond, through the wall into next door's garden and even into our house!  Somehow I don't think the Strava developers had lawn mowing tracking in mind, but it is fun.

[Streetwise Hercules]

It’s unreliable technology @Madame Buttonfly
I mountain bike locally with a few buddies and it’s as if the app can’t draw straight towards the end of a ride. It’s always the last few miles between The Greyhound in Aldbury and home. 

[Madame Buttonfly]

Yep, I couldn't agree with you more @Streetwise Hercules  - totally unreliable/inaccurate.  I'd only had a few bottles glasses of prosecco before mowing the lawn… 

[louisbosco]

i'm more interested in how you walked over the pond. gotta teach us all a trick or two.. 

[ROman]

@Madame:

Yep, I couldn't agree with you more @Streetwise Hercules  - totally unreliable/inaccurate.  I'd only had a few bottles glasses of prosecco before mowing the lawn… 

@Madame Buttonfly Did you also have the dumbbells' in hand????

[Giles]

Paula is mowing the lawn atm.  Expect another exciting Strava update soon….

[Jett129]

Moving forward will all over-dying be done with the new Mad Black technique?

[Giles]

No, it is really, really involved and complex, so therefore really, really expensive….