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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    Random questions to which you seek an answer

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    • mclaincauseyM
      mclaincausey
      見習いボス
      Joined:

      I have a package that reads "retention" at the destination zip code on Japan's EMS tracking site. My understanding is this means that they attempted delivery and had to hold it. Since the delivery was to a business that was closed Saturday, my assumption was that they would attempt re-delivery Monday. It still reads retention as the latest status.

      Any thoughts or similar experiences?

      Think it, be it.

      last edited by 1 Reply Last reply Reply Quote 0
      • GilesG
        Giles
        IHUK Crew
        Joined:

        It could also mean you have duty to pay.

        You may get better tracking info here:

        http://www.track-trace.com/post

        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

        last edited by 1 Reply Last reply Reply Quote 0
        • mclaincauseyM
          mclaincausey
          見習いボス
          Joined:

          Thanks–my hope is that duty was built in to the cost. I think Rakuten usually does this. I'll use this site!

          Think it, be it.

          last edited by 1 Reply Last reply Reply Quote 0
          • Megatron1505M
            Megatron1505
            見習いボス
            Joined:

            Can't speak for the USA, but I have had to pay import and duty on just about everything I have ever bought through Rakuten. They do not factor this into the cost.

            Made in England, clothed in Japan, fed in America and drunk in Belgium !

            last edited by 1 Reply Last reply Reply Quote 0
            • Mild7M
              Mild7
              Joined:

              Same. I've paid duty on some imports to Australia from rakuten. I import for a living and can't understand how a vendor or consignor could ever build this into the cost of product.

              But.. This may differ in the USA. No 1st Hand knowledge there.

              last edited by 1 Reply Last reply Reply Quote 0
              • injunjackI
                injunjack
                見習いボス
                Joined:

                Are Gift Vouchers still available? I didn't see them in the Shop?

                last edited by 1 Reply Last reply Reply Quote 0
                • G
                  grandmasterben
                  Joined:

                  I have no clue why I never get hit with customs. I seriously order so much shit from rakuten… Los Angeles ISC ftw

                  last edited by 1 Reply Last reply Reply Quote 0
                  • B
                    beautiful_FrEaK
                    Raw and Unwashed
                    Joined:

                    I think I saw some shops (not from Rakuten) offer a price with in-built customs. IIRC it was J.Crew or so. At least when you visited those shops they stop you and redirect you to a local page for your country (meaning all prices reflect the custom policy of your country).

                    If the shop you bought from didn't do that, they didn't calculate that into their price. And that's about 99% shops I know.
                    How should they factor in the customs when they don't know who is going to order from them and what the custom policy of said country is?

                    last edited by 1 Reply Last reply Reply Quote 0
                    • GilesG
                      Giles
                      IHUK Crew
                      Joined:

                      @injunjack:

                      Are Gift Vouchers still available? I didn't see them in the Shop?

                      Yes, please drop Paula a PM or email paula (at) ironheart.co.uk

                      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                      last edited by 1 Reply Last reply Reply Quote 0
                      • mclaincauseyM
                        mclaincausey
                        見習いボス
                        Joined:

                        Heh. Never paid customs from Rakuten and I'm a regular. The pros mark it as a gift/under-declare the value. Package landed, thanks all!

                        B.F, unless you're on ToR or something it's trivial to know what country you're visiting a web site from. All prices are in USD when I visit Rakuten because they know where I'm accessing from.

                        Think it, be it.

                        last edited by 1 Reply Last reply Reply Quote 0
                        • B
                          beautiful_FrEaK
                          Raw and Unwashed
                          Joined:

                          Yeah they are simply using a currency converter on Rakuten to show you the price in your curreny but as I said: they don't automatically include the customs.

                          The low value/marked as gift might work for guys in the US but here in Europe they don't really care about that. No invoice on the outside, in 95% you have to get to the customs office you have to prove the value of the item. Or prove that it really is a gift.

                          I think you also have a rather high exemption limit in the US as a private person?
                          IIRC, e.g. Australien guys are allowed to import goods up to 1000$ without any fees. I might be wrong on the numbers though.

                          last edited by 1 Reply Last reply Reply Quote 0
                          • GilesG
                            Giles
                            IHUK Crew
                            Joined:

                            @beautiful_FrEaK:

                            The low value/marked as gift might work for guys in the US but here in Europe they don't really care about that. No invoice on the outside, in 95% you have to get to the customs office you have to prove the value of the item. Or prove that it really is a gift.

                            Not strictly true.  German and Swiss customs are particularly vicious, UK are pretty lax.

                            @beautiful_FrEaK:

                            I think you also have a rather high exemption limit in the US as a private person?
                            IIRC, e.g. Australien guys are allowed to import goods up to 1000$ without any fees. I might be wrong on the numbers though.

                            It's all annotated here:
                            http://www.dutycalculator.com/country-guides/Import-duty-taxes-when-importing-into-the-United-Kingdom/

                            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                            last edited by 1 Reply Last reply Reply Quote 0
                            • B
                              beautiful_FrEaK
                              Raw and Unwashed
                              Joined:

                              Thanks for that link!
                              Only the rules if the package is a gift is not included there (for Germany. Yes we have to pay taxes for gifts here if the value is above 45€)

                              And the 1000$ for Australia is right…those lucky bastards 😉

                              last edited by 1 Reply Last reply Reply Quote 0
                              • RocknRollR
                                RocknRoll
                                Joined:

                                We are bastards!  🙂

                                last edited by 1 Reply Last reply Reply Quote 0
                                • injunjackI
                                  injunjack
                                  見習いボス
                                  Joined:

                                  @Giles:

                                  @injunjack:

                                  Are Gift Vouchers still available? I didn't see them in the Shop?

                                  Yes, please drop Paula a PM or email paula (at) ironheart.co.uk

                                  Goddammit, vouchers no good. Have to make direct buy… for somebodys B-Day

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • GilesG
                                    Giles
                                    IHUK Crew
                                    Joined:

                                    Why vouchers no good?

                                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • injunjackI
                                      injunjack
                                      見習いボス
                                      Joined:

                                      In the eyes of "The Taxman" they are like cash. My employer is about to get me something for my B-day, thought that voucher might be good, but it was no-no. Have to think about what to suggest to them then…they prolly could do a online purchase as well... 😉  I got to give them three wishes, one will be fullfilled...

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • GilesG
                                        Giles
                                        IHUK Crew
                                        Joined:

                                        Damn sorry…..

                                        "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • madmondayM
                                          madmonday
                                          Raw and Unwashed
                                          Joined:

                                          Three wishes from injun?

                                          I'm frankly scared to think of what those wishes could be, hahahahahaha

                                          head high, middle finger higher

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • injunjackI
                                            injunjack
                                            見習いボス
                                            Joined:

                                            yeah, you all should be beware ;-D

                                            last edited by 1 Reply Last reply Reply Quote 0
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