Ship John

[FlavourFade]

What's your experience in how responsive their customer service is? Waiting for a reply for a while now, but maybe it's normal?

[dirtyframer]

@FlavourFade its a holiday weekend, they have great service but more than likely out for the weekend.

[FlavourFade]

@dirtyframer ah I see, did not know that. Thanks!

[Danimal506]

My Wills is so heavy it broke its hanger with gravity! I guess it prefers to stand up vs hang.

[mecken88]

@FlavourFade I sent them an email about sizing on the Ramblin on release day. And Jacob answered after a few hours. Because of the time difference, Sweden is 9 hours ahead. I knew a quick answer was not realistic, I didn’t know if I would get a response at all. But I was gladly surprised to get one. And ended up making me confident enough to decide on a Medium.

Jacob is super solid and their customer service is most often fast and on point in my experience:)

[Northman]

Can't wait for my Ramblin. Hasn't shipped yet. Maybe on monday. I just realized they have 4th of July weekend and all across the pond.

edit: spoiled by Iron Hearts Ultra Fast Shipping

[Northman]

I do like the preorders concept SJ has tho. This was different with Ramblin ofc, but having to wait ages for something to be completed makes receiving it more rewarding and better for dopamine and all

[mecken88]

@Northman not to rub salt on you at of my man!:)

Just wanted to provide with a different experience, for me it got shipped later the same day. I got a shipping confirmation and could look at the package on DHL eCommerce international.
I have no idea how or why they prioritize packages.. I’m more used to wait several days before it gets shipped. But this time I was more lucky. Still takes around 2 weeks to get to Sweden, and often stay a few days in customs. But I’m happy they both gave me a respons quickly and shipped it the same day🥰

[Northman]

@mecken88 I actually got in touch with their customer support last night and being anxious about receiving mine sooner I asked to pay extra for DHL Express to get it sooner. The label got created and they were super responsive and helpful. Probably won't actually be picked up until next week though.
But yeah I did that after I noticed the shipping was DHL eCommerce International. I just bought it quickly so didn't pay attention to the shipping options when in fact I was prepared to get the more expensive option. They have great customer service.

[mecken88]

@Northman yeah I was way too quick to look at the different shipping alternatives hehe

Didn’t wanna jeopardize missing out being too long in the shipping alternatives option. Don’t know why they chose DHL eCommerce this time. The past times iv ordered just the same it’s been USPS.

Oh well, it will turn up eventually

[FlavourFade]

@Northman funny that you got a response so quick, I wrote them about a possible pre order on their brown lug sole boss and did not hear back since two days, I'll wait for the weekend and maybe ask again

[goosehd]

@FlavourFade double check your spam folder..for some reason many of my emails from them end up there.

[myk1098]

Visited the Store and they are moving Lots of Ramblin Jackets in the other room

[myk1098]

@Danimal506 It's about 5Lbs depending on the Size, I used those Heavy duty Dainese Hangers for Moto Suits.