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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    SHIPPING

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    • AlexA
      Alex
      IHUK Crew
      Joined:

      The message that should be heading to all our German customer's inboxes shortly:

      Leider haben wir schlechte Nachrichten für dich den Versand nach Deutschland betreffend. Unglücklicherweise sind die Gebühren, die uns durch Versand, Zoll und Steuern deiner Bestellung entstehen und von uns bisher getragen wurden, so hoch, dass wir zukünftig anders verfahren müssen.

      Selbstverständlich kannst du weiterhin bei IHUK einkaufen. Allerdings müssen wir leider eine hohe Versandgebühr erheben, um die Kosten, die uns durch Zoll und Steuern entstehen seitdem Großbritannien nicht mehr Mitglied der EU ist, decken zu können. Ab sofort wird daher für Bestellungen im Wert von und über 200,00 € eine Versandgebühr in Höhe von 75,00 € fällig, für Bestellungen im Wert von unter 200,00 € wird eine Versandgebühr von 90,00 € fällig.

      Um unsere treuen deutschen Kunden dabei zu unterstützen, eine für sie kostengünstigere Alternative zu finden, haben wir auf jeder Produktseite alle Händler in Deutschland aufgelistet, von denen bei einigen ein Link angezeigt wird, der die sofortige Verfügbarkeit des Produkts anzeigt.

      Wird das Wort ‘verfügbar’ angezeigt, ist mindestens eine Größe des gewünschten Produkts auf der entsprechende Seite vorrätig.

      Wird das Worter ‘kein link’ angezeigt angezeigt wird, gibt es schlicht keinen Link, das Produkt kann dort aber nichts desto trotz vorrätig sein, du solltest also deren Website besuchen oder dort anrufen, um sicher zu gehen

      Bitte kaufe vor Ort ein, wann immer es dir möglich ist und unterstütze das großartige Netz deutscher Händler, welches wir in den letzten Jahren aufgebaut haben.

      The Iron Heart Crew

      last edited by 1 Reply Last reply Reply Quote 0
      • Max PowerM
        Max Power
        Raw and Unwashed
        Joined:

        Is only Germany affected by this? Why?

        @elclintor:

        > I don't care what people say.. The Max Power way is the right way…

        last edited by 1 Reply Last reply Reply Quote 0
        • D
          DrPat
          Iron Heart Deity
          Joined:

          Yea, this is definitely not cool.

          Why not just ship the product to Germany and let the customer take care of the import fee, just like you do with every other non-EU country?

          And what's to stop German customers from sending things to friends in neighbouring countries with free shipping and customs paid by IHUK, and then paying their friend 20 Euros to ship it to them in Germany?

          last edited by 1 Reply Last reply Reply Quote 0
          • AlexA
            Alex
            IHUK Crew
            Joined:

            Yes, because the fees into Germany are significantly higher. Sadly, it is not just tax and duty that we are charged, there are multiple fixed fees which differ country to country.

            last edited by 1 Reply Last reply Reply Quote 0
            • AlexA
              Alex
              IHUK Crew
              Joined:

              @DrPat:

              Why not just ship the product to Germany and let the customer take care of the import fee

              If people contact us to request this, it is absolutely something we can do. We needed to draw a line somewhere and set a policy that was easy to enforce. In our experience of paying these taxes, duty/tax/other fees on a pair of jeans shipped to Germany adds up to a total of more than €75.

              last edited by 1 Reply Last reply Reply Quote 0
              • AlexA
                Alex
                IHUK Crew
                Joined:

                Further to this, the cost to us if we ship something DAP, then the customer refuses delivery once they receive a bill from UPS creates a huge problem both logistically and financially for us.

                We have had situations when shipping retailer orders to the EU where a typo was made on the commercial invoice, and the retailer in question was asked for thousands in duty and taxes rather than hundreds. He refused the delivery and it took us about 6 weeks of back and forth to get the goods back to us without us having to pay the discharged duty, even though the package was not delivered

                last edited by 1 Reply Last reply Reply Quote 0
                • endoE
                  endo
                  見習いボス
                  Joined:

                  This is really sad news. Understandable from your side, but not a satisfactory solution from customer perspective.

                  Despite the 'great network of german retailers' (and them having really cool shops), they are far from offering the full range of IH product, some are not even present with an online shop.

                  As it seems to be as you say @Alex , it is still hard to understand why this only applies to one of so many EU countries and that no other solution was available.

                  si tacuisses

                  last edited by 1 Reply Last reply Reply Quote 0
                  • endoE
                    endo
                    見習いボス
                    Joined:

                    As I understand it, we are now one of very few countries worldwide not being able to order the full range of IH product - well, or only with lots of extra costs.

                    si tacuisses

                    last edited by 1 Reply Last reply Reply Quote 0
                    • TwistlockT
                      Twistlock
                      啓蒙家
                      Joined:

                      No, really not cool, but fully understand why you have to do this.
                      Now i can use my remaining loyalty vouchers to reduce the shipping fee…

                      Gesendet von meinem SNE-LX1 mit Tapatalk

                      last edited by 1 Reply Last reply Reply Quote 0
                      • AlexA
                        Alex
                        IHUK Crew
                        Joined:

                        @endo we really do understand your point of view. I am so sorry that we have had to do this.

                        Since January 2020 we have had ebbs and flows of thoughts on what we should do. At one point, Giles & Paula wanted to stop servicing the EU altogether due to the additional costs we shouldered.

                        We tried shipping via the Netherlands to avoid the taxes for EU customers, we have tried a lot, and we have been utterly transparent throughout the process.

                        I am afraid that the German customs department have a different set of charges to the other and we are doing what we can to still service this market in one sense. We will constantly review the shipping charges, and adjust them as needed.

                        Germany is our largest European market, this has not been an easy decision for us in the slightest

                        last edited by 1 Reply Last reply Reply Quote 0
                        • T.J.T
                          T.J.
                          Joined:

                          I it as a bitter pill. But I think it’s fair.
                          If you ever been in a German Tax office it is better to pay 75€ for shipping etc .
                          And you could use the stacking option to minimize costs a bit.

                          last edited by 1 Reply Last reply Reply Quote 0
                          • AlexA
                            Alex
                            IHUK Crew
                            Joined:

                            @thomas01:

                            I it as a bitter pill. But I think it’s fair.
                            If you ever been in a German Tax office it is better to pay 75€ for shipping etc .
                            And you could use the stacking option to minimize costs a bit.

                            Thanks, @thomas01 and exactly that on shipping

                            Again, I want to point out that we will constantly review the shipping charge. We are not using this as some way to over inflate our margins

                            last edited by 1 Reply Last reply Reply Quote 0
                            • endoE
                              endo
                              見習いボス
                              Joined:

                              I know you're doing what you can and this must have been a very hard decision for IHUK. Still, mainly sad. I very much hope this will prompt german retailers to ordering more products from you, so we can get them from them. Frankly speaking, ordering a shirt for 250-300€ plus 75€ for shipping seems inadequate even if it's Ironheart.

                              si tacuisses

                              last edited by 1 Reply Last reply Reply Quote 0
                              • endoE
                                endo
                                見習いボス
                                Joined:

                                … and f*ck BREXIT

                                si tacuisses

                                last edited by 1 Reply Last reply Reply Quote 0
                                • AlexA
                                  Alex
                                  IHUK Crew
                                  Joined:

                                  @endo:

                                  Frankly speaking, ordering a shirt for 250-300€ plus 75€ for shipping seems inadequate even if it's Ironheart.

                                  We do understand this entirely, and very much hope that the shift is demand from us to German shops will help..

                                  prompt german retailers to ordering more products from you

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • AlexA
                                    Alex
                                    IHUK Crew
                                    Joined:

                                    @endo:

                                    … and f*ck BREXIT

                                    QFT

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • Jan_L.J
                                      Jan_L.
                                      Haraki san Student
                                      Joined:

                                      Sad news  😞
                                      This will mean that I will only order very well selected items. So far I've pulled the trigger more often.

                                      Insta @jan_lehn

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • van OlzonV
                                        van Olzon
                                        Raw and Unwashed
                                        Joined:

                                        Not cool. (especially without an announcement before …)

                                        No german retailer offers the full range.
                                        Not to forget. No one offers the outstanding hemming service with a Union Special.
                                        Extra costs of 40€ minimum for a pair plus shipping costs when ordering from in Germany (e.g. IH Store Hamburg).

                                        And the remaining loyalty voucher is blown in the wind ...

                                        Bummer.

                                        . BEHIND EVERY CLEVER GIRL IS A GUY WITH A BEARD AND GLASSES .

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • ChapC
                                          Chap
                                          見習いボス
                                          Joined:

                                          Stacking and an extra suitcase when you come to the party  😉

                                          Austria's not affected so far? Thought we do have the worst custom guys…

                                          God has blessed you richly, so get down on your knees and thank him. Don’t forget the less fortunate or God will personally kick your ass. I’d love to do it for him, but I can’t be everywhere. Willie Nelson

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • D
                                            DrPat
                                            Iron Heart Deity
                                            Joined:

                                            @Chap:

                                            Austria's not affected so far? Thought we do have the worst custom guys…

                                            I've had the German customs guys look up used Visvim sneakers on the internet to see how much they cost.

                                            Amazingly, the Swiss let everything through.  I guess that's the sign of a truly rich country 😉

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