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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    ALDEN

    Footwear
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    • GilesG
      Giles
      IHUK Crew
      Joined:

      @denimeric:

      And every brand has had or will have some quality issues one time or another.

      Of course they do.  And Iron Heart is no exception.  We fuck up some times and it hurts when we do, it really does (you don't want to be anywhere near me when we have let a customer down).  But what defines a brands customer service, is how they deal with the shit.  Being great when everything is going well is easy.  Dealing with shite is not so easy, and some brands are empirically shite at dealing with shite…And I have no time for shite...

      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

      last edited by 1 Reply Last reply Reply Quote 0
      • hajdukH
        hajduk
        啓蒙家
        Joined:

        So true…

        Sent from my iPhone using Tapatalk

        "Ignorance, allied with power, is the most ferocious enemy justice can have" James Baldwin.

        last edited by 1 Reply Last reply Reply Quote 0
        • D
          denimeric
          Joined:

          .

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          • D
            denimeric
            Joined:

            .

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            • seawolfS
              seawolf
              Mod Squad
              Joined:

              "Anyone can hold the helm when the sea is calm."

              -Publilius Syrus

              “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

              @zeebeeleather

              last edited by 1 Reply Last reply Reply Quote 0
              • Chiba J.C
                Chiba J.
                Joined:

                Haven't had any problems with any of my Aldens.

                My one regret is that I purchased a plain toe boot rather than the Indy. Really wish I had gone Indy.

                last edited by 1 Reply Last reply Reply Quote 0
                • derivative666D
                  derivative666
                  Joined:

                  My biggest Alden regret is following the masses when everyone started hating on Alden and selling my Roy boots and black shell cordovan boots.

                  "honorable mention to the bearded giant aka derivative666 for being a stand up dude & not changing with the seasons since i've been around these parts" Monday

                  last edited by 1 Reply Last reply Reply Quote 0
                  • madmondayM
                    madmonday
                    Raw and Unwashed
                    Joined:

                    @denimeric:

                    I totally think it´s blown out of proportion on these forums. That´s one of the downside of forums.

                    actually that's one of the + of forums.  it lets me know ahead of time what I can expect from a vendor from people who have horrible taste in goods & services . . . .  just like me.  if someone i trust says a company sucks for the following reasons i tend 2 take their word on it. i also like 2 reward companies who go the extra mile for their customers . . . or what was the standard many moons ago, by answering for their products.

                    forums just shine a light on the good & the bad.

                    head high, middle finger higher

                    last edited by 1 Reply Last reply Reply Quote 0
                    • seawolfS
                      seawolf
                      Mod Squad
                      Joined:

                      @derivative666:

                      My biggest Alden regret is following the masses when everyone started hating on Alden and selling my Roy boots and black shell cordovan boots.

                      You still have your Longwings though, right? Please tell me you do…

                      “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

                      @zeebeeleather

                      last edited by 1 Reply Last reply Reply Quote 0
                      • derivative666D
                        derivative666
                        Joined:

                        Of coarse and I traded a pair of Viberg scout boots for a pair of Alden cordovan color 8 indys

                        "honorable mention to the bearded giant aka derivative666 for being a stand up dude & not changing with the seasons since i've been around these parts" Monday

                        last edited by 1 Reply Last reply Reply Quote 0
                        • madmondayM
                          madmonday
                          Raw and Unwashed
                          Joined:

                          those cordovan indys were a good deal.

                          stop being such a forum whore D666 & going with the wave.

                          what's next, Wesco?

                          head high, middle finger higher

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                          • D
                            denimeric
                            Joined:

                            [.

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                            • Megatron1505M
                              Megatron1505
                              見習いボス
                              Joined:

                              My worn in Indy's which I acquired from @seawolf are extremely comfortable, and despite definitely being well worn they display zero structural issues.

                              I was one of those guys who always like the Indy boot, but was kinda put off by some of the negative comments about how Alden deal with issues. Having tried these Indy's I will definitely be back for another pair in the future.

                              Made in England, clothed in Japan, fed in America and drunk in Belgium !

                              last edited by 1 Reply Last reply Reply Quote 0
                              • seawolfS
                                seawolf
                                Mod Squad
                                Joined:

                                The Barrie last is my favorite fit of any shoe ever. I'm currently wearing my Black PTB's and they're so damm comfortable. The Trubalance last is great too, and @Megatron1505  you should get a narrower pair for your next pair of Indy boots and you'll be over the moon!

                                “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

                                @zeebeeleather

                                last edited by 1 Reply Last reply Reply Quote 0
                                • derivative666D
                                  derivative666
                                  Joined:

                                  Couldn't agree more Barrie/Trubalance = walking on clouds

                                  "honorable mention to the bearded giant aka derivative666 for being a stand up dude & not changing with the seasons since i've been around these parts" Monday

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                                  • arrowA
                                    arrow
                                    Joined:

                                    Indy from Unionmade

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                                    • derivative666D
                                      derivative666
                                      Joined:

                                      Speaking of Indy's

                                      "honorable mention to the bearded giant aka derivative666 for being a stand up dude & not changing with the seasons since i've been around these parts" Monday

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • seawolfS
                                        seawolf
                                        Mod Squad
                                        Joined:

                                        Jeff! Did you get new Indy boots in shell?!

                                        “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

                                        @zeebeeleather

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • derivative666D
                                          derivative666
                                          Joined:

                                          That I did @seawolf. I traded a pair of viberg service boots for them.

                                          "honorable mention to the bearded giant aka derivative666 for being a stand up dude & not changing with the seasons since i've been around these parts" Monday

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • seawolfS
                                            seawolf
                                            Mod Squad
                                            Joined:

                                            Good effing trade brother. How's it feel to be back?!

                                            “Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible” - Don Norman

                                            @zeebeeleather

                                            last edited by 1 Reply Last reply Reply Quote 0
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