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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    Website Issues - DDoS Attack

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    • GilesG
      Giles
      IHUK Crew
      @seawolf
      Joined:

      @seawolf said in Website Issues - DDoS Attack:

      Hope you’re not too negatively impacted by this!

      I cant see how we wont. Customers get pissed off and give up, the back end which is what we use to process orders is extremely slow, so that means it takes longer to process and ship orders....

      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

      last edited by 1 Reply Last reply Reply Quote 0
      • Y
        yannis
        Haraki san Expert
        Joined:

        There is definitely an issue with the purchasing site. The forum works fine but when I go to purchase something I cannot even login. Is just sitting there. Hope you guys are able to resolve it quickly.

        last edited by jtaylor69J 1 Reply Last reply Reply Quote 0
        • GilesG
          Giles
          IHUK Crew
          Joined:

          We run the forum on a different platform. That is deliberate, so we dont lose everything at the same time.....

          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

          last edited by 1 Reply Last reply Reply Quote 2
          • jtaylor69J
            jtaylor69
            IHUK Crew
            @yannis
            Joined:

            @yannis are you okay to try again? We've put in place some changes to mitigate the issues we've been seeing and so you should be able to checkout once again. Thanks!

            last edited by 1 Reply Last reply Reply Quote 2
            • Danimal506D
              Danimal506
              Haraki san Expert
              Joined:

              Website seems to be working smooth right now. Hopefully it’s fixed?

              WTB:
              IHC-06
              IHSW-70 L or XL
              UHF Pillow Cover

              last edited by 1 Reply Last reply Reply Quote 0
              • mclaincauseyM
                mclaincausey
                見習いボス
                Joined:

                Of all the targets for something like that, a family business that does right by its customers. So sorry for this undeserved attack.

                Think it, be it.

                last edited by 1 Reply Last reply Reply Quote 2
                • Y
                  yannis
                  Haraki san Expert
                  Joined:

                  I can get in now. Looks like it's fixed

                  last edited by 1 Reply Last reply Reply Quote 2
                  • AlexA
                    Alex
                    IHUK Crew
                    Joined:

                    Guys, there are still many issues ongoing I am so sorry. Below are some screenshots of things that we have 'forced' ourselves, if you experience anything similar, know its related and we are working on it. Sorry for the inconvenience

                    Screenshot 2025-01-05 at 17.47.27.png
                    image002.png
                    Screenshot 2025-01-08 at 13.30.40.png
                    Screenshot 2025-01-08 at 14.29.39.png
                    image.png

                    last edited by 1 Reply Last reply Reply Quote 2
                    • louisboscoL
                      louisbosco
                      啓蒙家
                      Joined:

                      experience this on my old MacBook Pro a week ago before I changed it.

                      I usually leave the tab open for the forum and refresh. but every now and then it asks to validate that I'm not a robot. after that however, it sends me to 404 forbidden. with that said, I used to run 1.1.1.1 DNS on the old MacBook Pro, not sure if that DNS domain had anything to do with me getting blocked and having to start a new tab.

                      have not tried it on my new MacBook Pro, and the refreshes seem to be working okay while leaving the tab open.

                      "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                      • Harvey Specter
                      last edited by ZackBZ 1 Reply Last reply Reply Quote 0
                      • AlexA
                        Alex
                        IHUK Crew
                        Joined:

                        @louisbosco we put some strict stuff in place to block Chinese IPs, but I think that they also impacted Sing as there are known data centres there that Chinese bad actors have used before. We’ve relaxed things now to make it easier for Singaporeans after testing with Johnny Good Label

                        last edited by 1 Reply Last reply Reply Quote 2
                        • jfox1980J
                          jfox1980
                          Raw and Unwashed
                          Joined:

                          BOTS stands for (B)itches(O)n(T)his(S)ite!"

                          last edited by 1 Reply Last reply Reply Quote 0
                          • ChapC
                            Chap
                            見習いボス
                            Joined:

                            Ironhearteu.com seems to have some issues

                            God has blessed you richly, so get down on your knees and thank him. Don’t forget the less fortunate or God will personally kick your ass. I’d love to do it for him, but I can’t be everywhere. Willie Nelson

                            last edited by AlexA 1 Reply Last reply Reply Quote 0
                            • ZackBZ
                              ZackB
                              Haraki san Student
                              @louisbosco
                              Joined:

                              @louisbosco saw this Additionally, 1.1. 1.1 is blocked on many networks and by multiple ISPs because the simplicity of the address means that it was previously often used inappropriately for testing purposes and not legitimate use.

                              We used to use googles 8.8. 8.8 as our dns if others weren’t working.

                              last edited by 1 Reply Last reply Reply Quote 1
                              • AlexA
                                Alex
                                IHUK Crew
                                @Chap
                                Joined:

                                @Chap said in Website Issues - DDoS Attack:

                                Ironhearteu.com seems to have some issues

                                thank you - we are checking it out

                                last edited by 1 Reply Last reply Reply Quote 1
                                • AlexA
                                  Alex
                                  IHUK Crew
                                  Joined:

                                  This has been ongoing for the last 5/6 days on and off, affecting all domains (forum/shops etc etc)

                                  Sorry if you've been impacted

                                  last edited by 1 Reply Last reply Reply Quote 1
                                  • louisboscoL
                                    louisbosco
                                    啓蒙家
                                    Joined:

                                    I haven't been able to use the forum and website without my VPN active. is there any particular reason? could it be linked back to Singapore's internet traffic routing?

                                    "Loyalty is a two way street. If i'm asking for it from you, then you're getting it from me."

                                    • Harvey Specter
                                    last edited by AlexA 1 Reply Last reply Reply Quote 0
                                    • AlexA
                                      Alex
                                      IHUK Crew
                                      @louisbosco
                                      Joined:

                                      @louisbosco said in Website Issues - DDoS Attack:

                                      I haven't been able to use the forum and website without my VPN active. is there any particular reason? could it be linked back to Singapore's internet traffic routing?

                                      Yes - you've been blocked because of where the hackers IPs are originating, sorry. Once we move this week, should be back to normal

                                      last edited by 1 Reply Last reply Reply Quote 1
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