Ship John
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I deal with it weekly and know that it sucks that any issues make it past QC but that is an opportunity for a company to "sell" it's customer service...
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I sent a email out yesterday about my Guthries and without question or my response they sent me a return label to see if they can fix them or take another route. I really appreciated that and probably will send them out to them. I have already gave them a hot soak and all that so I really do want to keep the pants even if they can’t fix it. Either way I will continue to support them
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@warriors22 yes, these are really great pants (once you break them in a bit). SJ team will most likely be able to fix them, and you will love them for winter. I think you will be happy with the result and turnaround time. please let us know how it shakes out.
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Just saw Mike post a ramblin broken twill black denim in the works…
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@Northman it was during his Instagram live this morning! Looks pretty dope
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@RubyRae they really are great pants and will be needed here in the mountains when it snows soon. And I have heard nothing but great things about the ship John team and have total faith in them!
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Here’s a screenshot of the black Ramblin in the broken twill from his live today.
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@Northman was on his IG Live from this morning. He put it on and talked about it. No release date yet.
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It looks cool!
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My hat! I got my hat!!
It’s taller than I’m used to but I like it!
