Zerrows

[pechelman]

Has anyone tried to contact them recently? I've emailed three times and sent one message through their online contact form over the past month with no response. Is there a better way?

[FlavourFade]

@pechelman maybe ask one of the retailers like @EastWest or dc4, but I feel like some of the japanese brands lack communication with b2c customers in general

[goosehd]

I haven’t emailed them in some time, but they were always a bit slow in their responses. If I recall correctly, it would often be a week or two…

[ZackB]

@pechelman I emailed them twice a few months ago. They never responded to the first email but they did to my more concise second email.

[Oaktavia]

@pechelman I emailed them immediately after placing my order and they responded the next day. But then I asked two additional questions in two separate emails a few weeks apart with no reply. It's been at least a month and a few weeks from the time I sent the second and third emails. Idk what's going on.

[goosehd]

I believe it may be one of those translational issues...in the past when I asked simple questions (easily translated) that I received prompt responses. Anything complicated and it was a slow return.

[pechelman]

Thanks guys. They were simple emails, the first of which I sent immediately after an order to ask if they could omit drying the mid sole.

Guess I'll try one more time.

[Oaktavia]

I know it's just barely onto April. But has anyone heard updates or anything from Zerrows sandals? I placed my order last fall, as stated on this thread. Just wondering if anyone heard anything. Thanks y'all.

[goosehd]

@Oaktavia fyi…my last Zerrows order was about 4 months later than the estimated time.

[aksu]

@Oaktavia last season my sandals shipped in July. I think they are just starting to make those. You were early on your order so time feels slow

[Oaktavia]

Thanks fellas

[ZackB]

@Oaktavia I haven’t heard anything yet on mine. If I do I’ll post in here. I’m super excited, hopefully soon!