Zerrows

[ZackB]

@Oaktavia I ordered mine on September 23rd, that would be cool to get them at the same time. I almost went with the turquoise, awesome choice. Maybe next year I’ll try to grab those. It was definitely hard to decide. When did you order yours?

[Oaktavia]

@ZackB yes the choices they have are tempting and make it hard to decide on just one. I had the black horsebutt in my cart first but decided I just love turquoise more. I ordered today, the 27th.

[ZackB]

@Oaktavia hell yeah man, I’ve wanted these for a while. I had those black horse butt sandals in my cart too.

[pechelman]

Has anyone tried to contact them recently? I've emailed three times and sent one message through their online contact form over the past month with no response. Is there a better way?

[FlavourFade]

@pechelman maybe ask one of the retailers like @EastWest or dc4, but I feel like some of the japanese brands lack communication with b2c customers in general

[goosehd]

I haven’t emailed them in some time, but they were always a bit slow in their responses. If I recall correctly, it would often be a week or two…

[ZackB]

@pechelman I emailed them twice a few months ago. They never responded to the first email but they did to my more concise second email.

[Oaktavia]

@pechelman I emailed them immediately after placing my order and they responded the next day. But then I asked two additional questions in two separate emails a few weeks apart with no reply. It's been at least a month and a few weeks from the time I sent the second and third emails. Idk what's going on.

[goosehd]

I believe it may be one of those translational issues...in the past when I asked simple questions (easily translated) that I received prompt responses. Anything complicated and it was a slow return.

[pechelman]

Thanks guys. They were simple emails, the first of which I sent immediately after an order to ask if they could omit drying the mid sole.

Guess I'll try one more time.