Random questions to which you seek an answer

[Giles]

You should ask Jason. They are his gig, we follow his lead on announcements.....

[pmadison95]

Thanks @Giles ! I will reach out to Jason.

[Travis2375]

If there is an item being sold in Japan but not on https://ironheart.co.uk/ is is possible to submit a special order for the item somehow?

[Travis2375]

For example:

https://www.ironheart.jp/products/レザーサンダル-ブラック?variant=43988901756979

Could these be ordered?

[goosehd]

@Travis2375 I will tag @ShopatIronHeart as the guys are only sporadically on over the weekend.

[Travis2375]

@goosehd Thank you

What is @ShopatIronHeart ? or who is that?

[goosehd]

@Travis2375 It’s the IHUK staff member on call for weekends, after hours, or during normal operating hours when we need to bring their attention to a question or concern.

[Travis2375]

@goosehd Thanks again

[shuggs]

Re: Random questions to which you seek an answer

Hey there —

Huge IH fan. Own the 21oz 666- indigo in a size 30. Had them two years. No rinse / no wash yet. They look sick.

Would like a par of 25oz.
What has everyone done with sizing?
The 30’s are big and the 29’s look correct on paper. However that doesn’t take into account any initial soak shrinkage.

I’ve yet to rinse mine so not sure how much to account for here

Any thoughts? Also want opinions on the SIB denim please.

All replies welcome. Let’s hear it!

[tody]

@shuggs the consensus for the 25oz is to size them where you want them afterwards. while they shrink with the first soak and wash, they'll stretch out back to where they started. so if 29 looks go to you on paper, that may be the size to go with. And as always, ask the crew for sizing advice with your order!

[Blackgrass]

N1 vs A2. Is the N1 really THAT much warmer than a A2?

[AdamJ]

@Blackgrass @Alex owns one of each, he'll be able to tell you!

[Alex]

I actually don't own an N1 any more, but I recall it being noticbly warmer than my A2, yes

[hjl360]

How long is given after an item is delivered to make a return?

Unless I am mistaken this isn't stated in the return policy section of the website.

[Tago Mago]

@hjl360

It’s on the product page, but not in the return policy as far as I can tell. @AdamJ can this be updated?

[AdamJ]

@Tago-Mago @hjl360 probably useful information to have in the returns section I'd say.......

[hjl360]

@Tago-Mago ah! Knew I'd seen a number somewhere. Thank you

[T4920]

Having never owned a pair of boots with exposed stitching on the sole before these, unsure if I should be concerning about these stitches perishing after a month of wear.

Will it pose any risk to the structural integrity of the boot?

[tody]

@T4920 nope, that's normal.

[NickD]

@T4920

It's normal - the stitches should be lock stitches and there should be plenty of glue in there.

Are they genuine Dainite soles? I've never seen a pair that worn after only one month, you must walk a lot!