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New Iron Heart Website - Live Now - Feedback and Bug Report Here Please!

Random questions to which you seek an answer

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  • A
    Alex
    IHUK Crew
    Joined: 28 Sept 2009

    @T4920 I don't think that @Giles actually answered your question (though that is definitely the policy on influencers/celebrities wanting discounts).

    As it stands we do not prioritise sales to long standing customers. Equally, we do really want to grow our overall customer base, and the best way to do this is to sell to new customers.

    Celebrities have been wearing Iron Heart for years, it has been featured in multiple movies/TV shows to date and as yet we have not seen a spike in resellers, so I don't think its a valid concern at this stage, but is an interesting thought for down the line (perhaps)

    last edited by 16 Feb 2023, 16:32 G T 2 Replies Last reply 16 Feb 2023, 16:34 Reply Quote 0
    • G
      Giles
      IHUK Crew
      @Alex
      Joined: 22 Sept 2009

      @Alex said in Random questions to which you seek an answer:

      @T4920 I don't think that @Giles actually answered your question

      Yeah, sorry. I ranted about one of my pet peeves and forgot what the question was.

      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

      last edited by 16 Feb 2023, 16:34 A 1 Reply Last reply 16 Feb 2023, 16:36 Reply Quote 0
      • A
        Alex
        IHUK Crew
        @Giles
        Joined: 28 Sept 2009

        @Giles said in Random questions to which you seek an answer:

        @Alex said in Random questions to which you seek an answer:

        @T4920 I don't think that @Giles actually answered your question

        Yeah, sorry. I ranted...

        Unlike you...

        last edited by 16 Feb 2023, 16:36 1 Reply Last reply Reply Quote 0
        • G
          goosehd
          Mod Squad
          Joined: 8 Apr 2016

          The influencers that I follow are here on the forum posting almost daily. 🙂

          "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

          last edited by 16 Feb 2023, 16:36 1 Reply Last reply Reply Quote 0
          • J
            jerkules
            啓蒙家
            Joined: 26 Aug 2018

            Same ^

            last edited by 16 Feb 2023, 16:40 1 Reply Last reply Reply Quote 0
            • T
              T4920
              見習いボス
              @Alex
              Joined: 27 Apr 2022

              @Alex Thanks for that, Alex. I appreciated the rant nonetheless!

              “𝑁𝑒𝑣𝑒𝑟 𝑙𝑒𝑡 𝑡ℎ𝑒 𝑓𝑢𝑡𝑢𝑟𝑒 𝑑𝑖𝑠𝑡𝑢𝑟𝑏 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑚𝑒𝑒𝑡 𝑖𝑡, 𝑖𝑓 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑡𝑜, 𝑤𝑖𝑡ℎ 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝑤𝑒𝑎𝑝𝑜𝑛𝑠 𝑜𝑓 𝑟𝑒𝑎𝑠𝑜𝑛 𝑤ℎ𝑖𝑐ℎ 𝑡𝑜𝑑𝑎𝑦 𝑎𝑟𝑚 𝑦𝑜𝑢 𝑎𝑔𝑎𝑖𝑛𝑠𝑡 𝑡ℎ𝑒 𝑝𝑟𝑒𝑠𝑒𝑛𝑡.”

              last edited by 16 Feb 2023, 16:41 1 Reply Last reply Reply Quote 0
              • I
                iammortalcombat
                Haraki san Prodigy
                Joined: 2 Jan 2022

                Following up to that influencer/purchaser - I noticed that one forum member was able to “pre-order” an upcoming arrival at their local IH retailer.

                Seems a bit stinky to me that some retailers can do that while IH themselves does not allow for that?

                Guess there is no way to enforce no pre sales?

                last edited by 16 Feb 2023, 16:54 A T 2 Replies Last reply 16 Feb 2023, 16:58 Reply Quote 0
                • S
                  Salted Racer
                  Haraki san Prodigy
                  Joined: 15 Nov 2021

                  Great conversation everyone—best rant ever Giles. Love your position on celebrity and influencers.

                  last edited by 16 Feb 2023, 16:57 1 Reply Last reply Reply Quote 0
                  • A
                    Alex
                    IHUK Crew
                    @iammortalcombat
                    Joined: 28 Sept 2009

                    @iammortalcombat I don't think it is fair of us to stipulate how our retailers want to work with their customer base. We have our position, they all have their own too.

                    last edited by 16 Feb 2023, 16:58 I 1 Reply Last reply 16 Feb 2023, 17:00 Reply Quote 0
                    • I
                      iammortalcombat
                      Haraki san Prodigy
                      @Alex
                      Joined: 2 Jan 2022

                      @Alex understood and that’s completely logical.
                      I actually enjoy the thrill of “will I get it” a tad here and there. I am also lucky that I’m in the larger sizing in the shirts so I think I have less competition but I am envious when things come out that don’t make it to the 3-4x sizing

                      last edited by 16 Feb 2023, 17:00 A 1 Reply Last reply 16 Feb 2023, 17:04 Reply Quote 0
                      • A
                        Alex
                        IHUK Crew
                        @iammortalcombat
                        Joined: 28 Sept 2009

                        @iammortalcombat Pretty much everything is made up to 4XL now with the exception of our cut and sewn which is size limited at the factory.

                        last edited by 16 Feb 2023, 17:04 1 Reply Last reply Reply Quote 0
                        • G
                          goosehd
                          Mod Squad
                          Joined: 8 Apr 2016

                          @iammortalcombat If you enjoy the “will I get it” now, you should have been here 5-7 years ago. It used to be quite the show with people fighting for sizes and the website crashing mid purchase or just as they launched a new item.

                          "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                          last edited by 16 Feb 2023, 17:06 A I 2 Replies Last reply 16 Feb 2023, 17:08 Reply Quote 0
                          • A
                            Alex
                            IHUK Crew
                            @goosehd
                            Joined: 28 Sept 2009

                            @goosehd said in Random questions to which you seek an answer:

                            the website crashing

                            There's no need to bring that up now, is there? 😂

                            last edited by 16 Feb 2023, 17:08 1 Reply Last reply Reply Quote 2
                            • I
                              iammortalcombat
                              Haraki san Prodigy
                              @goosehd
                              Joined: 2 Jan 2022

                              @goosehd
                              I feel like I remember that. I started shopping for IH around 2017 but was scared to try sizing online and I think I checked the site daily for my first UHF….and never landed one until years later

                              last edited by 16 Feb 2023, 17:12 1 Reply Last reply Reply Quote 0
                              • G
                                goosehd
                                Mod Squad
                                Joined: 8 Apr 2016

                                Purchasing has almost become too easy…and it’s a good thing that everyone has a chance now. Although, I do miss it sometimes 🙂

                                "I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)

                                last edited by 16 Feb 2023, 17:17 1 Reply Last reply Reply Quote 0
                                • T
                                  tody
                                  啓蒙家
                                  @iammortalcombat
                                  Joined: 24 Feb 2021

                                  @iammortalcombat Hey, that was me! And it's nothing to get stinky about, it's not a 'pre-order' per se by any means.

                                  To clear this up a little - I stumbled over one of Giles' hints at the new collection very early on, as he posted a photo with a sample of the new green ombré when he was in Japan. As I'm a customer at Kentaurus in Cologne, Germany, I talk with one of the guys there, Sammu, on a regular basis. Mentioned the design to him, he confirmed that he had an XXL incoming, and I left my number so he will call me up when the shipment arrives. I'm just lucky my office is literally a 2min walk from the store. No privileged treatment there, that's just how they roll with everything they get in stock.

                                  last edited by 16 Feb 2023, 17:18 I 1 Reply Last reply 16 Feb 2023, 17:23 Reply Quote 1
                                  • I
                                    iammortalcombat
                                    Haraki san Prodigy
                                    @tody
                                    Joined: 2 Jan 2022

                                    @tody no need to explain my dude! The gents stated they have their policy and they tell no one how to run their business

                                    So it’s not my business! I would love to have a connection like yours.

                                    last edited by 16 Feb 2023, 17:23 T 1 Reply Last reply 16 Feb 2023, 17:34 Reply Quote 1
                                    • T
                                      tody
                                      啓蒙家
                                      @iammortalcombat
                                      Joined: 24 Feb 2021

                                      @iammortalcombat Move to Cologne, then 😉

                                      last edited by 16 Feb 2023, 17:34 1 Reply Last reply Reply Quote 1
                                      • A
                                        Alex
                                        IHUK Crew
                                        Joined: 28 Sept 2009

                                        @iammortalcombat there are two retailers in the state you live in, perhaps one of them offers a similar scheme? But like we have all touched on in recent posts, our volume is going up, our analysis of past sales data improving drastically and as such more units (especially %wise in 3 and 4XL) are available on our site on the day of launch then ever before

                                        last edited by 16 Feb 2023, 17:37 I 1 Reply Last reply 16 Feb 2023, 17:46 Reply Quote 0
                                        • I
                                          iammortalcombat
                                          Haraki san Prodigy
                                          @Alex
                                          Joined: 2 Jan 2022

                                          @Alex thanks, I was not so worried about it to bring about all this! Apologies for that. I was aware of division road (was supposed to be at the meetup with y’all, but life event forced a last second cancel), but now I see the other retailer who is new to me, so thanks for that info!

                                          last edited by iammortalcombat 16 Feb 2023, 17:46 1 Reply Last reply Reply Quote 0
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