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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    Iron Heart Website V4

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    • GilesG
      Giles
      IHUK Crew
      Joined:

      ApplePay now accepted…..

      "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

      last edited by 1 Reply Last reply Reply Quote 0
      • Madame ButtonflyM
        Madame Buttonfly
        IHUK Crew
        Joined:

        @steelworker made us aware of some problems this morning, with IH website not loading properly when he tried to switch between US and International sites.  Anyone else experienced any issues?

        We probably won't be able to get anyone to take a look before Thursday but would be great to get as much info on this as possible.

        AKA Mrs G

        last edited by 1 Reply Last reply Reply Quote 0
        • GilesG
          Giles
          IHUK Crew
          Joined:

          We have implemented a new Cookie policy…

          Prior to the change, you would have been logged in for 20 days before we logged you out.  This was causing some issues with users having stuff in cache that became out of date and weird shit was happening.  We have reduced the auto-logout to 5 days, which does not necessarily solve the issues we were having, but it will help.

          To implement this change, you will have all been logged out of the shop, and you will need to log back in again.

          Sorry for the hassle.

          "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

          last edited by 1 Reply Last reply Reply Quote 0
          • motojoboboM
            motojobobo
            啓蒙家
            Joined:

            For the last two days I wasn't able to use the ‘compare measurements with another item’ function. When I click on the option, nothing comes up.
            I believe I’m using the International website but I don’t know how to be certain about this.
            I’m using an Ipad Pro running quite up to date OS and Safari.

            The journey is the objective.

            last edited by 1 Reply Last reply Reply Quote 0
            • J
              Jett129
              見習いボス
              Joined:

              I was also having the exact same problem,a few days ago with an iPad Pro. I think it’s OK now.

              last edited by 1 Reply Last reply Reply Quote 0
              • GilesG
                Giles
                IHUK Crew
                Joined:

                Working for me in Chrome on Mac and Safari on Mac.  Anyone else?

                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                last edited by 1 Reply Last reply Reply Quote 0
                • motojoboboM
                  motojobobo
                  啓蒙家
                  Joined:

                  Just checked. It is working fine now. Thanks.

                  The journey is the objective.

                  last edited by 1 Reply Last reply Reply Quote 0
                  • E
                    EJS
                    Joined:

                    Can't log in to the shop for some reason, is it my computer or your end? I'm using Chrome on a Mac.. Can't add to cart either..

                    last edited by 1 Reply Last reply Reply Quote 0
                    • Filthy2123ozjunkieF
                      Filthy2123ozjunkie
                      見習いボスー
                      Joined:

                      @EJS:

                      Can't log in to the shop for some reason, is it my computer or your end? I'm using Chrome on a Mac.. Can't add to cart either..

                      It's just you. I was able to add the new Serge work jacket just fine.

                      last edited by 1 Reply Last reply Reply Quote 0
                      • E
                        EJS
                        Joined:

                        It's just you. I was able to add the new Serge work jacket just fine.

                        Thanks, switching to my phone..

                        last edited by 1 Reply Last reply Reply Quote 0
                        • neph93N
                          neph93
                          見習いボス
                          Joined:

                          @EJS:

                          Can't log in to the shop for some reason, is it my computer or your end? I'm using Chrome on a Mac.. Can't add to cart either..

                          You probably need to empty your cache on your browser or update Chrome.

                          «Stevie Heighway on the wing!
                          We had dreams, and songs to sing…»

                          • Dame Vera Lynn
                          last edited by 1 Reply Last reply Reply Quote 0
                          • E
                            EJS
                            Joined:

                            @neph93:

                            @EJS:

                            Can't log in to the shop for some reason, is it my computer or your end? I'm using Chrome on a Mac.. Can't add to cart either..

                            You probably need to empty your cache on your browser or update Chrome.

                            Probably the update, cheers for the tip. Working fine from my phone oddly enough..

                            last edited by 1 Reply Last reply Reply Quote 0
                            • D
                              Denim Reynholm
                              Joined:
                              last edited by 1 Reply Last reply Reply Quote 0
                              • GilesG
                                Giles
                                IHUK Crew
                                Joined:

                                It's certainly possible, but it's not something we want to do in the short term. It adds to the complication of the product page which is something we are not particularly keen to do.

                                "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                last edited by 1 Reply Last reply Reply Quote 0
                                • D
                                  Denim Reynholm
                                  Joined:
                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • GilesG
                                    Giles
                                    IHUK Crew
                                    Joined:

                                    It's not that creating the product page would be any more complicated than it is now. What I meant is that the product page would have to have extra functionality and thus would be more complex to view and navigate for the user.

                                    i.e. we would need a call to action for "tell me when restocked" AND "tell me when low in stock".  My view is that there is no way a user can tell when something is restocked until after the fact, so letting them sign up to those email alerts is important.  But, a user who wants something, but wants to know that the stock levels are rather low, can (if they want it so much and can be bothered) monitor the product page.

                                    "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • J
                                      Jett129
                                      見習いボス
                                      Joined:

                                      I definitely monitor the product page of any item that I’m interested in but can’t buy,for whatever reason,when it goes live. I suspect I’m not the only one.

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • DionD
                                        Dion
                                        Joined:

                                        Indeed! Items I'm interested in are bookmarked and I check on them regularly.

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • ColeC
                                          Cole
                                          啓蒙家
                                          Joined:

                                          Am I the only one who can't get past the select your location popup on firefox?

                                          It works on chrome, but at work and at home I could not get through to the main website because of that.

                                          WTB:
                                          IHJ-96-OLV Size L
                                          IHE-13

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • motojoboboM
                                            motojobobo
                                            啓蒙家
                                            Joined:

                                            I haven’t been able to use the “unread” option for the last two days. I get the

                                            “EEEEKKK!!!! Pants down “

                                            screen every time. Anyone else experience this glitch?

                                            The journey is the objective.

                                            last edited by 1 Reply Last reply Reply Quote 0
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