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    Iron Heart Fall/Winter 2025 Collection Preview - Now Live

    SHIPPING

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    • Madame ButtonflyM
      Madame Buttonfly
      IHUK Crew
      Joined:

      Many thanks for feedback so far, it reassures me that we were right to go ahead with the Interlink trial.  I'm confident this will work well for the UK, am looking forward to feedback from some German customers on their Interlink/DPD deliveries which should start hitting today.

      And FYI, we have no intention of discontinuing with UPS, they look after us extremely well and we strongly believe they are the best shipping solution for our "long-haul" deliveries and all of our imports.

      🙂

      AKA Mrs G

      last edited by 1 Reply Last reply Reply Quote 0
      • SeulS
        Seul
        Joined:

        @den213:

        I only experienced that the UPS-guys are the nicest. Perhaps they get paid way better than the others ;).

        I hope so, cause my UPS dude is the best freakin guy in the world!..

        last edited by 1 Reply Last reply Reply Quote 0
        • FinksterF
          Finkster
          見習いボス
          Joined:

          My enthusiasm is low …  -.-
          I have good experiences with UPS and DHL (mostly)
          ... the other parcel service guys here are a bunch of lazy and unable Assholes.
          Anyway - wait & see  🙂

          last edited by 1 Reply Last reply Reply Quote 0
          • Megatron1505M
            Megatron1505
            見習いボス
            Joined:

            Jeans arrived at the time I was told. Thumbs up from me  🙂

            Made in England, clothed in Japan, fed in America and drunk in Belgium !

            last edited by 1 Reply Last reply Reply Quote 0
            • GilesG
              Giles
              IHUK Crew
              Joined:

              We have no problem at all dropping Interlink in Germany if they prove to be shite….

              "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

              last edited by 1 Reply Last reply Reply Quote 0
              • Andreas1965A
                Andreas1965
                Joined:

                I ordered the 634 Loombrakers yesterday and got the shipping notice from Interlink/DPD. I'm based in Germany.

                First impression: obviously shipping will take one more day than with UPS in the past when ordering from IH UK.

                I'm not very happy with the DPD solution, as this carrier proved to be the crappiest of them all in my area (Düsseldorf). All the others (DHL, UPS, Hermes) were able to drop all my parcels in the small shop that is in my house's first floor, while the DPD guys constantly ignored the notice at my post box to do so. They took the parcels back with them and just left me a notice. Every time it ended up with me driving to some depot (miles away) to pick up my parcels.
                And not to mention DPD always needed almost twice the time to ship than DHL or UPS.

                So, after all my vote goes to UPS, even without any experience with ordering from IH UK via DPD. Please return to UPS!

                Cheers, Andreas

                last edited by 1 Reply Last reply Reply Quote 0
                • JCMx800J
                  JCMx800
                  Raw and Unwashed
                  Joined:

                  Scheduled for Friday, gonna show up today:

                  Shipped on Tuesday from York.
                  Live tracking is pretty cool.
                  But I really like UPS.

                  Les Paul -> ProCo Rat -> Super HardOn -> JCM800 Low Input
                  XXX

                  last edited by 1 Reply Last reply Reply Quote 0
                  • AetasA
                    Aetas
                    見習いボス
                    Joined:

                    Everything fine here as well.
                    Live tracking worked great!

                    last edited by 1 Reply Last reply Reply Quote 0
                    • Madame ButtonflyM
                      Madame Buttonfly
                      IHUK Crew
                      Joined:

                      Thanks, all - and keep the feedback coming - hopefully in a couple of weeks we'll have enough to make an informed decision on which shipper will be default for UK and for Germany, and whether we should trial Interlink/DPD in other countries.

                      We may even be able to offer a choice for those of you having a bromance with your local delivery guy!  😉

                      AKA Mrs G

                      last edited by 1 Reply Last reply Reply Quote 0
                      • Jordan23J
                        Jordan23
                        Joined:

                        Tracking worked well! As mentioned before UPS was always a day faster.

                        But is this really that important?[emoji12]

                        Enjoy ya addiction!

                        AE

                        last edited by 1 Reply Last reply Reply Quote 0
                        • Andreas1965A
                          Andreas1965
                          Joined:

                          @Andreas1965:

                          I ordered the 634 Loombrakers yesterday and got the shipping notice from Interlink/DPD. I'm based in Germany.

                          First impression: obviously shipping will take one more day than with UPS in the past when ordering from IH UK.

                          I'm not very happy with the DPD solution, as this carrier proved to be the crappiest of them all in my area (Düsseldorf). All the others (DHL, UPS, Hermes) were able to drop all my parcels in the small shop that is in my house's first floor, while the DPD guys constantly ignored the notice at my post box to do so. They took the parcels back with them and just left me a notice. Every time it ended up with me driving to some depot (miles away) to pick up my parcels.
                          And not to mention DPD always needed almost twice the time to ship than DHL or UPS.

                          So, after all my vote goes to UPS, even without any experience with ordering from IH UK via DPD. Please return to UPS!

                          Cheers, Andreas

                          OK, I'm taking back everything I said before. At least for this time DPD was awesome. Ordered Wednesday, delivered to Düsseldorf, Germany this morning. I could even change delivery adress to the store in my house's ground floor after receiving an email from them at about 08.00 this morning.

                          So for now I must say this was like UPS and so far the most satisfying business with DPD I had. Future will show if this was just luck or if DPD actually changed from one of the worst to a reliable carrier.

                          last edited by 1 Reply Last reply Reply Quote 0
                          • Pavel PipovičP
                            Pavel Pipovič
                            Joined:

                            Received my order today by DPD. It was shipped on Tuesday, so they need one day longer to germany, than UPS.
                            DPD Live tracking is nice, but i´d prefer UPS, get my order one day earlier and this is better for my unpatience 🙂
                            Would be happy to have an option to choose between Interlink and UPS during the order.

                            cheers,
                            PP

                            last edited by 1 Reply Last reply Reply Quote 0
                            • Madame ButtonflyM
                              Madame Buttonfly
                              IHUK Crew
                              Joined:

                              @Pavel Pipovič @Andreas1965 @Jordan23 @Aetas - thanks to you all for valuable feedback.

                              Way forward is perhaps to choose either DPD or UPS as default and offer the other as alternative if we feel confident we could fulfil with minimal errors.

                              🙂

                              AKA Mrs G

                              last edited by 1 Reply Last reply Reply Quote 0
                              • FOXYF
                                FOXY
                                Joined:

                                My package was announced for yesterday and got handed over to my flat mate as well - will see them tomorrow.

                                last edited by 1 Reply Last reply Reply Quote 0
                                • ColeC
                                  Cole
                                  啓蒙家
                                  Joined:

                                  My TW Shirts arrived yesterday. DPD mailed me to tell me the aproximate time when they will be there and made the anounced 1 hour timeframe. Since I was at work they droped the parcel at the store right next to our house and notified me about it via e-Mail.

                                  The only negative thing I can say is, that I did not find any paper notification in the mail box, but since they also mailed me that it was delivered to the neighbor and to which neighbor that is no big deal.

                                  WTB:
                                  IHJ-96-OLV Size L
                                  IHE-13

                                  last edited by 1 Reply Last reply Reply Quote 0
                                  • FinksterF
                                    Finkster
                                    見習いボス
                                    Joined:

                                    Is the DPD test phase for german customers finished?
                                    My actual order from yesterday was shipped via UPS … (blessedly)  🙂

                                    last edited by 1 Reply Last reply Reply Quote 0
                                    • DionD
                                      Dion
                                      Joined:

                                      Very fast and reliable delivery by DPD in Germany. Although they predicted arrival on Tuesday it came today (Saturday). Very pleased, thank you @Madame Buttonfly  🙂 for the fast shipping and thank you @Giles for the wonderful garments! Cheers!

                                      last edited by 1 Reply Last reply Reply Quote 0
                                      • Madame ButtonflyM
                                        Madame Buttonfly
                                        IHUK Crew
                                        Joined:

                                        @Finkster:

                                        Is the DPD test phase for german customers finished?
                                        My actual order from yesterday was shipped via UPS … (blessedly)  🙂

                                        Have no idea why yours was shipped UPS, a lucky glitch I guess!

                                        UK Interlink feedback has been very positive, I think most UK customers would be happy if we continue to use Interlink as the default shipper.

                                        German DPD feedback has been mainly positive, but not entirely - some German customers would prefer we used UPS.

                                        Interlink/DPD offer the same service (notification of 1 hour delivery slot) in most other European countries, so we will probably try them for some other European orders.  Pricing is actually very similar to UPS - some countries would be a few $ more, some a few $ less, but I have to reiterate that whilst we are extremely happy with UPS we wanted to see if we could offer an enhanced tracking and delivery experience in Europe, this is honestly not about the cost.

                                        So, for the time being, we will continue to DEFAULT to Interlink/DPD for UK and Germany.  And we're happy if you tell us in the comments field that you want us to ship UPS instead.

                                        And please remember, if you haven't already, sign up for UPS MyChoice http://www.ups.com/mychoice/ (which is now operational in most European countries) for control over your deliveries via UPS (if that's your preferred carrier).

                                        AKA Mrs G

                                        last edited by 1 Reply Last reply Reply Quote 0
                                        • SeulS
                                          Seul
                                          Joined:

                                          Your estimated delivery date is Wednesday 06 May 2015

                                          Brilliant. Day later than UPS service, but I'm actually home Wednesday and someone shipped to my home addy instead of my work one so…  😃

                                          last edited by 1 Reply Last reply Reply Quote 0
                                          • GilesG
                                            Giles
                                            IHUK Crew
                                            Joined:

                                            That'd be @Madame Buttonfly , she was not really firing on all 4 yesterday…...

                                            "OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

                                            last edited by 1 Reply Last reply Reply Quote 0
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