IHSH-102tg - Ultra Heavy Turquoise/Grey Buffalo Check Work Shirt

[Giles]

Fixed - sorry

[urbanwoodsman]

@TrickHell:

Got mine today. It's definitely one of the bad ones. Not that I ever would have noticed. Good on you guys.

What's so bad about it? Is it stuff you would of noticed without being told about it?

[Broark]

I also received mine today, and it is also one of the defective ones sadly.
I noticed right off the bat that the pockets weren't even, the left chest pocket is higher than the right.
Also when looking at the pattern matching, the arms are pretty off with the back of the shirt.
I didn't really notice any stitching issues though.
Just let me know what I need to do in regards to a return, really bummed because now that I've actually handled an IH flannel I understand what all the fuss is about, and the color on this one is gorgeous. This won't be my last IH shirt that's for sure.

[urbanwoodsman]

@Broark how was the fit? Did you figure out your general IH shirt size?

@TrickHell:

The stitching on the pockets is wonky and the back pattern doesn't match. I probably wouldn't have notied, but it's definitely sub-standard for IH.

Thanks for the feedback. I'll get to see mine on Thursday, hoping for a good one.

[Broark]

Urbs, found out I need a XXL in IH it seems. Too much beer lately! Gotta do something about that.
The shoulders and the chest of the XL fit well, but then the bottom and the gussets just run tight and high.
Next time around I'll go for a size up. I just took some pictures of mine, if anyone is interested.

[madmonday]

Compared with a blue 20

[4c]

^ that color looks so great

[Broark]

Here's a shot for color, really love this one:

And here's the left arm compared to the back of the shirt:

My best attempt at photographing the pockets, hard to really see but it's subtly there:

[superfuzz]

Wow that color looks amazing! Bummer about the stitching issues.

[madmonday]

Good shots. Mine looks soon much lighter.

[urbanwoodsman]

@Broark thanks for some proper color shots.

[NorthernVictory]

Iron Heart standards are impeccably high, so… was this just some sort of fluke? People having a bad day at the office, so to speak?

Unfortunately I missed the mailman today (I had power metal blasting and didn't hear the knock). Hopefully I'll catch him tomorrow or the day after.

[Omega Man]

@NorthernVictory:

Iron Heart standards are impeccably high, so… was this just some sort of fluke? People having a bad day at the office, so to speak?

Curious to know as well.  Reason/reasons behind this snafu?  New factory?  Tight schedule?

[Giles]

You know, like all these things, it's not just one thing that causes the issue, it's a sequence of smaller things that contribute to the "disaster"….

• We had already used all capacity in the regular factory
• We (IH) have invested in a new factory. It is managed by the guy who runs the regular factory, but owned by us
• Haraki wanted to delay making these shirts until the Fall.  I said no we can't delay, because we already have a load of stuff coming out in the Fall
• We made them. They were shipped to Hachioji.  Haraki, Sarina and Tom were in Thailand with us, so there were fewer staff to sort things out in Hachioji.  The DWCs landed at the same time, as did the Loom Breakers, as did a load of Spring/Summer gear.  The guys there were frankly overloaded, and the shirts did not get the QC attention they normally would have.
• They then got here at the same time as the DWC, Loom Breakers etc, we have run short of space at our offices here, so we wanted to turn them around and get them out ASAP.  Again, they did not get the attention they deserved
• Matt was off at a Funeral, the rest of us were under pressure. Some got shipped, they should not have.
• On Sunday morning we had an email from a customer, pointing out that the checks on the work shirt pictures were out of line (on a photo I had edited and not noticed) and could he have a lined up one?  :D.
• We went to the office and realised we had a big issue.  I remembered that there were shirts of both types boxed up in Hachioji waiting to ship to retailers.
• Haraki opened the cartons, had a look and the decision was made to recall.

I'm upset that we have put you guys through this, I'm upset that we have pissed money out of the Iron Heart ecosystem (I don't really care who ends up footing the bill for this, it's money we have just thrown away), but I am 100% happy that we know what and where the issues are and they will be fixed.

[Max Power]

Thanks for that post & insight!

[neph93]

@Giles:

You know, like all these things, it's not just one thing that causes the issue, it's a sequence of smaller things that contribute to the "disaster"….

...I'm upset that we have put you guys through this, I'm upset that we have pissed money out of the Iron Heart ecosystem (I don't really care who ends up footing the bill for this, it's money we have just thrown away), but I am 100% happy that we know what and where the issues are and they will be fixed.

@Giles and the rest of the crew, if it helps to soften the blow at all, the way you guys handle this is exemplary. Not just the recall but the personal responses, and willingness to explain in detail the whys and wherefores of the issue to your customers, really inspires confidence and loyalty rather than the reverse. At least that's the case for my part, although I have a suspicion that many feel the same way. This was set to be my first flannel and first work shirt based on the colourway, so I hope it makes it's way back into production. If not, I'm positive I won't be waiting too long before pulling the trigger again soon… Well done to you all.

[DrBabyhorse]

@neph93:

@Giles:

You know, like all these things, it's not just one thing that causes the issue, it's a sequence of smaller things that contribute to the "disaster"….

...I'm upset that we have put you guys through this, I'm upset that we have pissed money out of the Iron Heart ecosystem (I don't really care who ends up footing the bill for this, it's money we have just thrown away), but I am 100% happy that we know what and where the issues are and they will be fixed.

@Giles and the rest of the crew, if it helps to soften the blow at all, the way you guys handle this is exemplary. Not just the recall but the personal responses, and willingness to explain in detail the whys and wherefores of the issue to your customers, really inspires confidence and loyalty rather than the reverse. At least that's the case for my part, although I have a suspicion that many feel the same way. This was set to be my first flannel and first work shirt based on the colourway, so I hope it makes it's way back into production. If not, I'm positive I won't be waiting too long before pulling the trigger again soon… Well done to you all.

I really agree with all of the above. It really inspires confidence in the brand.

[Broark]

Thanks for the transparency and explanation, just reinforces how clearly you all stand behind the quality of your product. I'm sure some brands would sit back and just continue to sell a product like this.
I received my shipping label, I'll be taking it to UPS tomorrow to ship back.
Hopefully these get remade at some point, the color is really great. And next time I'll know my size!

[Dion]

At the end of the day this incident only increases my belief and trust in IH's quality and support.

[Megatron1505]

There is literally NOWHERE else you get this level of customer care and response, simply incredible effort and response and I think it's safe to say that your customers are extremely appreciative.