ALDEN
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Response so far:
"If you're using these as a hiking boot I would maybe suggest a different brand. Alden shoes and boots are mainly used for lifestyle and casual functions"
This lad should be fired, and pelted with the heaviest of Alden boots on his way to his (probably pink) Nissan.
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I almost wanted to cancel my order, but I think I'll give them a shot. Seems to be hit or miss. I can feel Giles' pain though since he's in the UK and it's difficult to send stuff back and forth.
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This lad should be fired, and pelted with the heaviest of Alden boots on his way to his (probably pink) Nissan.
Hey! what's wrong with Nissans?
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You may remember the debacle I had (am still having) with my Alden Indy's. Welll the retailer has admitted that the last pair were faulty and has been refunded by Alden. He refuses to give me a refund, offereing me a gift voucher instead.
In the UK the retailer is 100% responsible if he sells faulty goods and the law obliges him to make a full refund, if that is what the consumer wants.
Anyone know what the law is in the US (Oregon to be specific).
G
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G, a browse on www.ftc.gov maybe useful. I am sure the state-side crew could improve on that though
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G
I think it would be worth the plane fare to go and piss through his letter box
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Next time G is out in the US, that would scare the shit out of the retailer !
All the way from the UK for a refund ::)
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In the UK the retailer is 100% responsible if he sells faulty goods and the law obliges him to make a full refund, if that is what the consumer wants.
Anyone know what the law is in the US (Oregon to be specific).
Unless there is some type of fraud by the retailer, there aren't any state or federal regulations on this type of issue. That means normal contract law should apply here. If I remember correctly, you bought the boots via internet, rather than in person. I'm pretty sure the law requires the seller to have their general terms and conditions posted somewhere on the website. By purchasing the boots, you agreed to those terms, whether you realized it or not. Unfortunately for you and most other customers, retailers usually fill terms & conditions with a lot of vague wording to give themselves wiggle room. This retailer probably has the option of refunding either cash or credit at its discretion.
If they won't budge on the cash refund, I would suggest that you take the credit, but have them make it fully transferable, so that you can sell the credit to someone else. Make sure the retailer verifies, in writing, that they will honor the credit if another person uses it. Not a perfect solution, but it might be the best of bad options.
Naturally, my advice is general; additional facts may change any or all of what I just told you.
Hope this helps
Chris
EDIT: tried to improve clarity, but probably didn't actually make it any better
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Anyone know what the law is in the US (Oregon to be specific)
Who is the retailer? Name and shame here please!
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